Bliss Lounge

The only correspondence we received from this email address on the matter is from November 29, 2017:----------------I am sorry but I’ve asked for my account to be closed awhile ago as I have moved to another platformIf I can please be removed from your email list.Thanks***----------------We replied with the following:----------------Hi there!We’re sorry to hear that you’d like to cancel your Volusion storeIf there is anything we can do to change your mind, please let us know.To move forward with your store cancelation, visit [redacted] From there, log in with the email address tied to your account and follow the provided instructionsYou MUST submit your official cancellation via this link, otherwise your store will remain active and you’ll continue to be billed.Also, if you have any other services with us, such as Volusion Payments or any of our Marketing Services, you must cancel those separately – the link above only cancels your monthly hosting plan.Kind Regards, [redacted] **Volusion Account Services------------------We need to verify the identity of the requester before we can discontinue the services we agreed to provide in our service agreementIf you are unable to complete this procedure for any reason, please write to [email protected] and we will provide alternative methods of verificationOnce cancellation is completed, we would also be happy to help you file a formal compensation request

Complaint: [redacted] I am rejecting this response because:Hello,Here is more follow up, and we stand by our initial complaint.Oct 2-to Trisha Banks-message saying ready to go live on our website We had issues completing our SSL prior to this dateOur big event was going to be Octand 4, so we needed the website ready to take payments by then.Oct6- emailed Trisha, our account managerWe were filling out information, but received error messages for merchant account.-last step before going liveOct 8-I called [redacted] ***, for merchant accountsHe was sending a form ASAP to us to get the merchant acctworking on Oct.9-We did not receive it.Oct10-waiting on [redacted] for a form to signWe had no website in the meantime, since domain name was transferred to Volusion.Oct13-Emailed and complained to [redacted] about not receiving the form to get the merchant account working that he was to send on Oct8-no orders could be placed on the website in the meantimeOct14- [redacted] said the information he gave us Octwas incorrect, and we needed to do other paperwork to get the merchant account openThat’s the form that my partner signed without thoroughly reading, which stated a monthly fee we were not told aboutShe quickly signed it to get our account working asap [redacted] ***, the sales person who originally sold us the account said there was no monthly fee, but later charged forI called to ask him about this, but would not talk to me, as he said he was transferred to another department.Oct16- [redacted] emailed saying he hadn’t received our bank verificationWe were waiting on our bank acctmanager who was on vacationThis should have already been taken care of if [redacted] had told us earlier about this.Oct18- [redacted] claimed there was a problem with our URL by Volusion underwritersThis is another problem [redacted] should have known about earlierOct19- [redacted] was supposed to send us emails to eliminate this new problem and hadn’t so I emailed him to remind him.Oct19-We later received the emails and approval for the merchant accountThen we were to receive more emails about how to set up the account to start selling from the website.Oct20-I emailed [redacted] again because of no action, and still missing sales because we can’t charge anything.Sometime during this, I was told [redacted] no longer worked at Volusion, so he could not longer help us.Nov12- another message saying Volusion could not debit our bank account because of some new problem, asking us to send even more information from our bank.They closed our account for non payment from the problem Volusion had with our bank account.Dec6- We couldn’t receive our payments from our Volusion website sales, since our merchant account was closedWe had a lengthy conversation between Volusion, my partner, and myself, and to rectify this problem we were to send our check for $1.26, they were going to open the account, transfer the money to our account, then close itWe sent this email “This is notification to reopen our store (and at no cost per phone conversation), so we can receive payment for the transactions that did not process I am sending all information via regular mail along with the money order for $1.26.”This is the Volusion response on Dec7, “Thanks for your replyYou can supply the banking information via email or fax, even if you had included them with your mailed paymentOnce we have received the past due balance, and the information needed to update the bank account on file, we would by able to review the account to see if it can be reopened.”Per our phone conversation between Volusion, my partner, and I, there was no question about opening the account, and we were told they would transfer the money to our bank account, then close the accountWe have been charged the monthly fee for the merchant account, though we were not to be charged, and made that perfectly clear.Dec14-But we still had not received the payment to our bank accountNow they asked us to do the following, though they had told us the previous information we sent would take care of everythingIn the meantime we still could not charge on our website, since we changed the authorize.net and payment information as they asked us to do in the following email they sent to us on Dec14.”Hi xxxx! Effective today, your account has been reopened and you’re now clear to process credit card transactionsWe’ve also reactivated your Authorize.net gateway accountTo ensure that there aren’t any issues with processing transactions, we suggest you replace the current Authorize.net API Transaction keyThis can be found under Settings > Payment in your Volusion dashboardTo generate a new transaction key, you’ll need to log in to your Authorize.net account and follow this path: Account > Settings > Security Settings > General Security Settings > API Login ID and Transaction Key You'll be prompted to answer your security questionPlease DO NOT select to disable any previous transaction keysOnce verified, a new transaction key will be generatedCopy the transaction key and paste it within the payment gateway section of yourVolusion dashboard and save your changesYou'll then want to place a test transaction to ensure that you’re not receiving any gateway errorsSince you attempted to capture transactions after the closure notice was sent to you on 11/20/2014, you'll need to contact Authorize.net and ask if the batch can be resubmitted so that the transactions are processed and fundedYou can reach Authorize.net at [redacted] You will need your payment gateway ID ready.”The point and problem again, is that either the Volusion staff does not know the procedures, or too busy and cannot take care of problems correctly, or they just do not care to work things out properlyEvery time we completed something asked for, we were asked to do something elseWe still stand with this position, and want our money returned and pay us for our sales Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am aware that the SSL certificate is necessary for the payment processingi was aware of this when I bought it....that is the reason I got ithowever I was never told about the payments coming out of my accounti asked about all fees Regards, [redacted]

The customer's original purchase in April of included one year of SSL certificate protection and ongoing Fraud Score service, which is discounted (free) for the first year, but which automatically renews at the end of the year, at which point the monthly fee ($+ tax) applies unless
the service is explicitly canceledThese details were included in the Terms of Service (***) that the customer agreed to when making the purchaseWe also sent a reminder to the customer's email address of record approximately one month prior to the automatic renewal of Fraud Score and related expiration of the Fraud Score discount, including instructions on how to cancel it to avoid the recurring fee:============================Hi there,As a user of Volusion Select, we’re writing to inform you that your one year subscription to this package is nearing the expiration dateIn order to lock in the same great savings for another year, you will need to re-purchase Volusion Select.Volusion Select includes Fraud Score Basic, a 1-year SSL certificate, and a $services credit - $value for just $99.Click here to purchase Volusion Select.Thank you,The Volusion Billing Team*If you choose not to re-order Volusion Select, please keep in mind that your SSL will expire on the original purchase date and will not auto-renew.*Fraud Score will auto-renewPlease contact our Billing Team by submitting a ticket in MyVolusion if you wish to cancel your Fraud Score subscription.=============================The customer did not follow this procedure until May of 2017, at which time we honored her request without delayWe would have been willing to do so at any time had she made the request sooner.The receipt she references from April is for a separate purchase (renewal of the expired SSL certificate only) and is not relevant to the original purchase that included Fraud Score, or the terms of that purchaseIt just happens to coincide with the beginning of the Fraud Score fee due to the fact that the discount and the SSL certificate expired at the same timeWe provided the agreed-upon service at the agreed-upon price for the agreed-upon time frameWe even issued credit for four months of Fraud Score service purely as a courtesyWe decline to honor the customer's request to issue additional credit

We apologize for any frustration
this customer encountered with our downgrade and cancellation processWe were
able to review all the calls associated with his account and can confirm that on
8/6/he called in and spoke with a sales representativeSome of the topics
discussed were: his
WordPress site, subdomains, responsive templates, and the
starter packageThe sales representative advised that most customers do start
out with a starter bundle, which includes an SSL and the Premium plan at a
heavily discounted rate of $for the first monthAfter this first month, customers are free to downgrade to any other of our smaller plansThe sales
representative confirmed several times that downgrading was definitely possible
and went on to explain that all that would be needed was for the customer to
let the Billing team know that the downgrade was desiredThe sales
representative then stated that the customer could even contact Billing the
very next day after purchasing, or anytime within the first days of purchase,
in order for the smaller plan to take effect for the second month's billing cycleThe sales representative and customer went through the checkout
process, and once more the sales representative advised that the customer simply
needed to let the Billing department know at any time within the next days
that he wished to downgrade in order for the downgrade to take effect with the start of
the second monthThe customer confirmed that he understoodDuring the first month of
service, an Account Manager reached out several times to assist with setting up
the accountBetween 9/2/and 9/15/15, several emails were sent back and forth
about the progress of the siteAfter this, the customer did not reply until
9/24/15, when he expressed his frustration at the fact that he’d been billed
the Premium price for the second monthThe Account Manager replied the
next day and apologized for any misunderstanding and provided instructions for requesting the downgradeA reply was not received from the customer, but on 10/1/both
individuals were able to talk about the situationDuring this conversation, the
customer advised several times that the truth was that he had been very busy
over the last couple of months, as he had been traveling all over the east
coastHe stated that it was hard for him to keep in touch with people and had
not had a chance to read the Account Manager’s reply from 9/24/15, so he
was not aware of the process for downgradingThe customer stated that his original plan had been to downgrade after the first month, but that he had been too busy and had been
on the road quite a bitHe also explained that despite his lack of follow-through he disagreed with the way the promotional bundle worked, as he felt
it was a ploy to lock in customers at a higher rateThe Account Manager
assured him that the downgrade process was simple and advised on the process for submitting the
requestThe customer stated that he would take care of it that same day, and the
call was endedThe Billing Department received
the downgrade request via ticket on 10/8/15, but the request did not specify which
plan the customer wished to downgrade toA reply was sent
to the customer the same day, advising that if he could let us know which specific plan he needed to downgrade
to we’d be happy to adjust the current cycle’s payment so that he would be
billed the lesser amountA reply was never receivedOn 10/15/the customer emailed
his Account Manager, stating that he was cancelling his credit card and reporting fraud
for the two prior charges of $The Account Manager replied the same day, apologized for the negative experience, and explained once more that the Billing
Department had replied to his downgrade request and was willing to adjust the
charge from OctoberThe Account Manager explained that simply cancelling a
payment card was not a valid form of cancellationThe customer replied and
stated his frustrations with both the downgrading and cancellation processOn
10/16/15, the Account Manager replied and advised again as to the cancellation processThe
customer replied the same day and stated that if a refund for the difference in
plans could not be provided for the last two cycles he would continue with the
route of reporting fraud on the card in order to ensure that he received the money
backThe Account Manger replied on 10/19/15, explaining why both charges could not
be adjusted; however the most recent one would be if the customer would accept the offer
and advise as to which plan he needed to downgrade toThe customer did not reply
until 11/11/On 11/11/15, the customer submitted
a ticket to the Billing department stating that he wished to cancel. The ticket also stated that he’d canceled his card and reported fraud on itA reply was sent the
same day with cancellation instructionsA separate ticket was opened, and
cancellation instructions were sent again that same day in order to ensure that the customer received themThe Account Manager also reiterated the cancellation process in a
reply via email on 11/11/Regarding the SSL certificate,
the customer did not reply to the email he was sent on 8/12/requesting
further action in order to complete the ordering processAs such, we cannot
provide any type of certificate for the customer to takeOur Terms and
Conditions for SSLs state that once purchased, an SSL order is nonrefundableWe definitely understand the
sensitive nature of this situation but can confirm that many attempts have been
made over the life of this account to assist the customer with both downgrading and canceling.
Although the customer has not yet submitted the cancellation form, he has advised that his card was canceled, and as the card has thus declined for the current month's hosting fee, the customer's site has been deactivated.
No further billing will be had for hosting

Complaint* ***
I am rejecting this response because: I made countless messages to close my account via their website which I was told would happen and still they continue to charge meI want months of charges refunded and my account closed
Regards,
*** ***

Merchants are able to reach out to our Support department in order to receive assistance with issuesOur Support department is open hours a day, days a week, days a year In reviewing this account, we are able to verify that the customer had issues with conversion tracking, using a third party company. Because Volusion Support is only able to troubleshoot the Volusion software (and have no way of troubleshooting issues occurring on a third party company’s software), we were not able to assist with the issues pertaining to the third party software, and instead, we could only advise as to the appropriate place to enter the code that was provided by the third party company. If the problem was occurring on the third party software company’s side, then the customer would have needed to get assistance from that company directly. We apologize for any inconvenience, but as our service was provided per Volusion’s terms and conditions, we are not able to compensate for the hosting fees which were assessedRegarding the Merchant Account: A chargeback is generated directly from the cardholder’s bankNeither the merchant nor Volusion is generally notified of a chargeback dispute prior to the cardholder contacting their bank.For each chargeback debited from the merchant’s checking account, the merchant is sent a notification letter on the date of the debitThis letter will identify the reason for the chargeback and the information/documentation required to attempt to reverse the chargebackA copy of the cardholder’s dispute letter will also be included, if applicable. If for any reason the merchant does not receive a chargeback notification letter, the Merchant Month End Statement and the debit to the merchant’s checking account will serve as notifications that a chargeback was processed. The merchant is able to contact *** *** to request a duplicate copy of the notification letter as well as any supporting documentation.As we provided specific steps and guidelines to the merchant in the form of a contract and an email on the subject of fraud and chargeback prevention, we are unable to offer any type of compensation due to a chargeback

Complaint: ***
I am rejecting this response because: this is is absolutely the worst experience I have ever had with a businessAlright I have now sent their legal Dept an email as it appears as nothing else has worked as of yetThis is beyond ridiculous as a way to do businessGreat that this is all in print as I can’t see who would believe this.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The contract was a bait-and-switch technique. I didn't receive full information from the sales representative. The cancellation terms are linked to in the contract, they aren't actually IN the contract (it's not stated in Terms and Termination as you say, it's only alluded to). It is obviously written this way to take advantage of people. If it was upfront information, this wouldn't have been a problem. It is deceitful, and Volusion claims they aren't responsible. This is bad business, and Volusion should not be part of the Revdex.com
Regards,
*** ***

We truly apologize for any frustration this customer has been causedIn reviewing our cancellation
database we were unable to find a cancellation submitted prior to 12/11/
When a cancellation is put through the customer will receive an email receipt
with the date the cancellation will be
effective and any other important information
This is sent so that they have documentation for their recordsWe definitely understand the
alarm which can result from seeing a charge attempt, and then for the bill to go
through when one is under the impression that cancellation was successfulAgain, we sincerely apologize for any stress or frustration caused and have issued a
refund for the most recent charge back to the customer’s cardIt will post to
their bank records within 3-business daysThe account is shut down and no
further billing will be had for hosting. Best Regards, Volusion

We truly apologize for any confusion regarding this merchant’s purchase.We advised the merchant that a review of the sales call was conducted, and we have reviewed the call several times sinceWe can confirm that the merchant specifically asked the sales representative if the starter bundle would
be a $monthly feeThe sales representative then immediately replied and clarified that the $price would be for the first month onlyShe elaborated on the services included with the bundle and then advised that for the second month the customer could downgrade and choose from any of the other four plans available. It is important to note that the only forms of payment accepted for hosting are debit and credit cards, so as to allow complete transparency with regard to each month's billingWhen payment is taken, the debit will show up in a merchant's bank records, and it will also show up immediately in the My Volusion area along with the invoiceThis way, if there are any concerns or questions about a charge, a merchant is able to reach out to our 24/Support Department via call, ticket, or chat. Though we are unable to issue a full refund, we have already issued a credit for the last hosting fee ($147.90) on 6/5/

This merchant purchased a hosting plan in that has a monthly fee charged to a credit card every month. This merchant also filled out and signed a contract for the credit card processing service so they could accept credit cards on their online store. The fees for the credit card
processing service are debited from a bank account by our processor, *** ***, each month. In reviewing the account, I see that this merchant did not reach out to us to cancel any of their services until 04/28/16. The hosting service was suspended by Volusion due to nonpayment when we were unable to debit the merchant’s credit card for the monthly hosting fees in January of this year. Notification was sent to the merchant that there is a balance and that the store has been suspended until payment’s been made. Since this merchant signed a contract and provided bank details for the credit card processing service, the bank account has been debited monthly for the service. Written request to cancel is required to terminate the account and contract. This merchant didn’t provide written request until 04/28/via email. Since Volusion wasn’t contacted to cancel any of their services until 04/28/16, we’re unable to offer any type of compensation

To clarify, even when the Admin Area of the Merchant’s account (aka the "store") is deleted, the Merchant always has access to their My VolusionMy Volusion is the place to edit your hosting plan, manage email accounts, purchase SSL Certificates, check Smarterstats for website traffic, and access ticket historyWe never disable this area for Merchants to ensure that the Merchants can contact us when the account is openRegarding hosting it is important to note that the services were rendered in fullThe hosting service Volusion provides is access to the shopping cart software along with reserving a spot/hosting for the Merchant's store on the Volusion serversThe monthly fee is not contingent upon whether or not the site is used, worked on or ever made liveAs long as access is provided to the software and the site is hosted and maintained on the Volusion servers, the hosting fees are still appliedEven if merchants cancel their hosting plan, they will always have access to myVolusion at ***. If the merchant has forgotten her password, she can use the forgot password link so that she can sign in and provide the ticket number where she requested to specifically cancel the Volusion Payments Account

We truly apologize for any misunderstanding with regard to cancelling any Volusion servicesIn reviewing this customer's account we were able to find that they signed up for two separate & different services through Volusion: Hosting Service & Payment Processing. The payment processing
account is what allows a customer to process credit cards though their online storeA contract is signed to use this service and as such cancellation is needed via written consent. The customer submitted a request to cancel the payment processing account on 9/28/7:07:PM stating that they received a charge from Global Payments and that if it was related to their payment processing account they wished to have that service canceled immediatelyA Volusion payment processing team representative replied on 9/30/12:49:PM explaining Global Payments was Volusion's payment processor and also offered to reduce the overall cost of the service for the customerIt was requested that the customer advise if they wanted to move forward with the price reduction or cancellationIt was also advised that if they did decide to cancel there would be a $early termination fee(The $early termination fee is disclosed within the contract that every customer signs when they purchase a payment processing service through Volusion.) Because the customer never replied it was assumed cancellation was still needed and so on 10/7/9:53:AM the payment processing representative replied once more confirming the service would be canceled. Its important to note that payment processing is billed in arrears so payment for the final month that the account was open (September 2014) & the early termination fee were both charged to the customer in October 2014. The hosting plan is a service which allows customers access to the Volusion shopping cart softwareCancellation is required through a secure online formWhen a customer calls in or submits a ticket requesting hosting service cancellation they are sent a link to the cancellation form. On 10/26/4:13:AM the customer submitted a ticket to our Support team stating that they had set up their account to use PayPal as the payment processing gateway and needed some help troubleshooting an issueFrom this we are able to see that the customer was aware their hosting plan was still active and they were still actively using it with PayPal as the payment gatewayAfter this point there were no further tickets or calls made regarding any type of cancellation until July 2016. On 7/7/1:19:AM a the customer submitted a ticket stating they were under the impression that the website had been canceledA billing department representative replied on 7/7/11:12:AM explaining the process for cancelling the hosting planThe online cancellation form was successfully submitted by the customer on 7/7/and we have now completely shut down the hosting account. Again, we definitely apologize for the misunderstanding as it was never Volusion's intention to keep the customer on a service they no longer neededHowever because the last ticket indicated the customer was still using the service and no calls were made regarding the hosting fee which posted to their bank account each month, Volusion simply had no way of knowing there was a problemWe can confirm the hosting account is now shut down and no further billing will be had. We truly apologize for any misunderstanding with regard to cancelling any Volusion servicesIn reviewing this customer's account we were able to find that they signed up for two separate & different services through Volusion: Hosting Service & Payment Processing. The payment processing account is what allows a customer to process credit cards though their online storeA contract is signed to use this service and as such cancellation is needed via written consent. The customer submitted a request to cancel the payment processing account on 9/28/7:07:PM stating that they received a charge from Global Payments and that if it was related to their payment processing account they wished to have that service canceled immediatelyA Volusion payment processing team representative replied on 9/30/12:49:PM explaining Global Payments was Volusion's payment processor and also offered to reduce the overall cost of the service for the customerIt was requested that the customer advise if they wanted to move forward with the price reduction or cancellationIt was also advised that if they did decide to cancel there would be a $early termination fee(The $early termination fee is disclosed within the contract that every customer signs when they purchase a payment processing service through Volusion.) Because the customer never replied it was assumed cancellation was still needed and so on 10/7/9:53:AM the payment processing representative replied once more confirming the service would be canceled. Its important to note that payment processing is billed in arrears so payment for the final month that the account was open (September 2014) & the early termination fee were both charged to the customer in October 2014. The hosting plan is a service which allows customers access to the Volusion shopping cart softwareCancellation is required through a secure online formWhen a customer calls in or submits a ticket requesting hosting service cancellation they are sent a link to the cancellation form. On 10/26/4:13:AM the customer submitted a ticket to our Support team stating that they had set up their account to use PayPal as the payment processing gateway and needed some help troubleshooting an issueFrom this we are able to see that the customer was aware their hosting plan was still active and they were still actively using it with PayPal as the payment gatewayAfter this point there were no further tickets or calls made regarding any type of cancellation until July 2016. On 7/7/1:19:AM a the customer submitted a ticket stating they were under the impression that the website had been canceledA billing department representative replied on 7/7/11:12:AM explaining the process for cancelling the hosting planThe online cancellation form was successfully submitted by the customer on 7/7/and we have now completely shut down the hosting account. Again, we definitely apologize for the misunderstanding as it was never Volusion's intention to keep the customer on a service they no longer neededHowever because the last ticket indicated the customer was still using the service and no calls were made regarding the hosting fee which posted to their bank account each month, Volusion simply had no way of knowing there was a problemWe can confirm the hosting account is now shut down and no further billing will be had

In response to the issue of recurring charges for the account, there is nothing pending as the merchant has properly canceled both the payment processing account and the hosting plan now. The merchant submitted a day notice to cancel the Volusion payment processing account on 03/13/16. The cancellation was processed on 04/18/16. This merchant was charged $for the early termination fee for canceling before the three year term had ended on 04/22/2016. The merchant cancelled their hosting plan on 5/5/The cancellation was effective based on the billing cycle’s end date of 5/18/The website was stopped/shut down on 5/18/No further billing will be had for the payment processing or hosting plan

Complaint: ***
I am rejecting this response because: your platform should offer us the ability to make voids or at least be aware of authorizations when they happen even if later declined.
Regards,
*** ***

Volusion’s website does not and has never advertised that payment processing services are included in the hosting cost. Included on the pricing page on our website are our FAQ’s. The first question beneath these FAQ’s is “How do I accept payment from my customers?” The answer
explains that our merchants have a number of options to accept payment such as PayPal and dozens of leading payment gateways and that we also offer our own credit card processing services. There’s a link to the page where we provide a little bit of information on our credit card processing services and where our merchants can fill out a form so they can begin the application process. The information the merchant provided on this site was put into the application for the credit card processing service. A Volusion Payments Advisor called this merchant and explained that she sent a copy of the formal application via email and that it needed to be electronically signed to proceed. This merchant proceeded to electronically sign the application on 01/19/2016. Attached is page of the application this merchant signed. This page lists the fees for the service and explains that by signing, all of the terms and conditions at http://www.volusion.com/legal/merchant-services are being agreed to. Information concerning the three year term and the $early termination fee can be found in the paragraph titled TERM AND TERMINATION. Since the application was emailed to the merchant, she can refer to it at any time with the information she provided, the fees for the service, and the URL to our terms and conditions

We apologize for the frustration that cancelling the Volusion hosting account has caused this customer. In reviewing the account, I see that the customer originally sent his request via ticket/email to cancel his account on 2/5/2016. We replied to the customer on 2/8/with an offer
to stay with Volusion if interested as well as with instructions for submitting the cancellation through the secure online cancellation portal. Volusion’s terms and conditions state that all cancellations must be submitted through the online portal via the link we provided otherwise the account will remain active and the customer will be billed for it. The customer replied again saying they were not interested in taking the offer to stay with Volusion and asked again to cancel his account. We replied again on 2/9/explaining that they would need to log in and submit the cancellation through the online cancellation portal, which they did not complete, so the account remained open. On 4/6/2016, nearly months later, the customer sent in another ticket/email saying that we should have cancelled the account, to which our response was with the cancellation instructions once moreTo date, the customer still has not submitted cancellation for his Volusion hosting account through the online portal. We will need the customer to submit his online cancellation at *** to successfully cancel his account with Volusion. Again, we apologize for any frustration or inconvenience this has caused

We apologize for any inconvenience this shopper has experiencedAlthough we host the website in question, we do not own or operate itIf the shopper is unable to contact the business owner directly to resolve the matter, we recommend that she contact her payment service provider and request that
the charge be reversed

Complaint: ***
I am rejecting this response because:We requested to hear when the increased prices were agreed upon
Regards,
*** ***