Blitz Pest Control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***-***

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ Ms [redacted] did purchase Taurus from us on March 27th, Before the vehicle was sold, it was safety inspected and there was no water damageThe warranty company sent an inspector out to determine if the problem would be covered under her warranty and it was determined that the vehicle was driven through a significant amount of water and it took it up through the engine and that caused the damage which is not a covered repairMs [redacted] needs to contact her insurance companyThank you

Ms [redacted] brought car in for loud squeak on the 5th of MarchTechnician found alternator bearing seized/causing loud noise while bearing is in motion or trying to moveWe removedalternator and replaced with new oneNo more SQUEAK while car was moving Also at this time customer declined FREE inspection of car On the 8th customer returned and described a RUBBING noise in front left of car while brakingTechnician found uneven brake wear causing rubbing noise We recommended replacing pads and rotors but customer declined also declined free inspection again car has aftermarket brake pads which probably caused the problemTwo very different problems

To start every car that Kelly Nissan sells goes through a general inspection to find out if the car has any major or minor visible problemsWhen the *** *** came in on trade there was no differenceAn inspection was performed and found the car needed front brakes,
rotors, tail lamp and an oil changeThat work was completed on 11/6/thru 11/9/The car then was detailed and put on lot for sale in fashion! On 11/18/Mrs *** purchased the car and took deliveryless than a week later she called and said a service engine light came on and we told her to bring it in to check outSo she wasnt inconvienced we allowed her to have a loaner vehiclethe *** cruz was placed on a diagnosic machine to verfy cause of engine lightIt was found that the pcv assemlbly (filter) needed to be replacedParts were ordered and car was fixed at Kelly Nissan expense because purchase was so recentMS*** paid 0. Fast Forward almost months we receive call from customer saying the warranty company would not replace transmission on vehicle at Kingdom ChevyI (*** ***) told Ms *** that I would investigate the situation for her and try to help outI had no idea at that time what the problem was so I called the *** dealer she has the car at and spoke to the service writer that she is dealing with.(Demitre) He told me that the transmission had failed do to a wiring failure and that it looked like someone replaced transmission cooler lines within a couple days or week of the problem occurringSo the following day I spoke with Ms *** and told her my findings and she denied doing any mechanical work but did have body work done on car recently.At that point I told her there wasnt anything really I could do for her based on the situition Ms *** asked for a copy of work performed by us and I emailed copies of billing this morning. *** ***

Complaint: ***
I am rejecting this response because:
This vehicle never had any work done it since the purchaseKelly Nissan was the only company that done prior work on the carYes I had a small dint in my bumper and it was fixedThat work had nothing to do with the transmission failure or melting of any wiresMr Cambell was very rude and wasn't consideredHe informed me that he didn't have to provide me with any proof of serviceOnce again this work performance order was never given to me upon returning me vehicleNor was it explained to me what ulth issue wasSo yes I am now getting proof on so called what work was performed by Nissan 4mo laterActually I'm not sure if this paper work is correct or not do to the fact of the length it took them to present to meI was told the same information that those holes appear to been melted and newAs so it was Nissa service dept that informed me to take the vehicle else where for viewingIn closing I feel since Nissan took over days to present to me a copy of the work order, it leads me to believe it's fraudulentNissan uses a second party to work on other model vehiclesMe as a customer was taken advantage of and treated unfairlyThis dealership was very rude and unprofessionalThe GM did not show in remorse in regards to my situationThis kind of damage doesn't occur in or months.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/27) */
Ms. [redacted] did purchase 2006 Taurus from us on March 27th, 2015. Before the vehicle was sold, it was safety inspected and there was no water damage. The warranty company sent an inspector out to determine if the problem would be covered under...

her warranty and it was determined that the vehicle was driven through a significant amount of water and it took it up through the engine and that caused the damage which is not a covered repair. Ms. [redacted] needs to contact her insurance company. Thank you.

Kelly Nissan feels sorry for Ms [redacted] misfortune however we feel weve been honest and respectful this whole time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]-[redacted]

Ms [redacted] brought car in for loud squeak on the 5th of March. Technician found alternator bearing seized/causing loud noise while bearing is in motion or trying to move. We removedalternator and replaced with new one. No more SQUEAK while car was moving. ...

Also at this time customer declined FREE inspection of car.       On the 8th customer returned and described a RUBBING noise in front left of car while braking. Technician found uneven brake wear causing rubbing noise.  We recommended replacing pads and rotors but customer declined also declined free inspection again.        1. car has aftermarket brake pads which probably caused the problem. Two very different problems.....

Ms. [redacted] did purchase a 2008 [redacted] from us last November.  At that time the vehicle was inspected and passed a multi point inspection.  During that inspection the tread depth was checked on the tires and it was more than half the tread depth left on the life of the tires.  As...

a goodwill, we will offer to pay half the tire expense or $238.