I am rejecting this response because: It greatly understates the effort we made to resolve these issues with The Autovault, and provides no evidence of a thorough inspection being made before sale.As mentioned previously, we visited The Autovault and were shown the vehicle amongst a collection of other high-end BMWs. The vehicle was being detailed, and we were informed that it was a high-performing vehicle which had been handled with the same care as the selection of other vehicles we viewed. After leaving, The Autovault informed us that another party was interested in buying the vehicle, and so we organized a loan and a return visit as quickly as possible. We have since learned that claims of this sort are fraudulent if they cannot be proven. After discovering the electrical issues with the vehicle, we contacted The Autovault and spoke to them a few times on the telephone in the weeks which followed. They assured us that the vehicle was sound, and informed us that there was little which could be done through any extended warranty. When major mechanical issues were discovered with the vehicle The Autovault requested that we put our mechanic in contact with them, and that we recover as much information regarding the issues as possible. We believed that The Autovault would have a record of the vehicle which could be compared to our mechanics, but they have not produced any information and have been unavailable to respond.The Autovault continues to assert that the vehicle was thoroughly inspected, and that it was handled by their team of professionals, but have provided nothing to support this claim besides the Air-Care document they previously submitted.
Customer did not purchase a contract cancellation agreement, and purchased the vehicle As-Is. All of the complaints the customer communicated months after purchasing the vehicle. The customer did not respond to our attempts to reach him to ask about his vehicle purchase during the first month after purchase. When we heard from him, he provided vague information. The first time we saw invoices and even a cost for repairs was when this Revdex.com was filed. The car was purchased in January 2016.
I am rejecting this response because: It greatly understates the effort we made to resolve these issues with The Autovault, and provides no evidence of a thorough inspection being made before sale.As mentioned previously, we visited The Autovault and were shown the vehicle amongst a collection of other high-end BMWs. The vehicle was being detailed, and we were informed that it was a high-performing vehicle which had been handled with the same care as the selection of other vehicles we viewed. After leaving, The Autovault informed us that another party was interested in buying the vehicle, and so we organized a loan and a return visit as quickly as possible. We have since learned that claims of this sort are fraudulent if they cannot be proven. After discovering the electrical issues with the vehicle, we contacted The Autovault and spoke to them a few times on the telephone in the weeks which followed. They assured us that the vehicle was sound, and informed us that there was little which could be done through any extended warranty. When major mechanical issues were discovered with the vehicle The Autovault requested that we put our mechanic in contact with them, and that we recover as much information regarding the issues as possible. We believed that The Autovault would have a record of the vehicle which could be compared to our mechanics, but they have not produced any information and have been unavailable to respond.The Autovault continues to assert that the vehicle was thoroughly inspected, and that it was handled by their team of professionals, but have provided nothing to support this claim besides the Air-Care document they previously submitted.
Customer did not purchase a contract cancellation agreement, and purchased the vehicle As-Is. All of the complaints the customer communicated months after purchasing the vehicle. The customer did not respond to our attempts to reach him to ask about his vehicle purchase during the first month after purchase. When we heard from him, he provided vague information. The first time we saw invoices and even a cost for repairs was when this Revdex.com was filed. The car was purchased in January 2016.