Block & Associates Realty

I am a year old owner of a business consulting business - we have rented several properties in the Cary area over the years - this was by far the worst experience I have ever had with any company I have never written a review, but feel that any potential renters who are considering working with Block - reconsider - renter beware! I have no interest in calling out anyone at Block - I just want potential renters to really consider carefully working with this company I can't speak to how well they take care of the owners who they represent, but they fall way short when it comes to the tenant - I would never consider working with them again and would recommend against it to anyone who asked me what I thought We signed a two year lease through Block of a "high-end" house in the Cary area - the problems started early - before we moved in, Block called me at p.m- left a message ( I was out of town on an engagement) and said that they would be there at a.mthe next morning - I could join them for a walk-through - my impression was that this was a strategy to make sure I most likely wouldn't make it After moving in there were several issues that needed resolving - that lead to a month back-and-forth of HUNDREDS of e-mails, which I have filed away - this was almost a full-time job in itself After months, I stopped the communication For a relatively small company, Block is setup such that you have no single contact - I probably dealt with six different people - if you want to have a relationship with your property management company forget about it - there is no interest - this is the kind of company structure I go in and fix You can imagine that as a company owner and someone who has been in the customer service business all of my life, this was frustrating Whenever there was something wrong, I felt I was guilty until proven innocent and even accused of it one time - by someone who was most likely half my age! I deal with CEO's, Presidents and other C-Level execs on a daily basis - at Block I was a second class citizen Don't get me wrong - there were people at Block who tried to help - at the end of the day it didn't change my experience The final insult was a strategy (my opinion) by Block to withhold as much of the initial deposit as could be obtained by really stretching the bounds of rationality I was docked almost $1,because Block Accused my dog of "biting the cabinets" - have you ever heard of a dog that bites cabinets? If you do decide to work with Block - make sure you write-off your deposit

I have so many negative comments to write about Block Realty, I can't write them allWhat I can say is, if you don't want your SECURITY DEPOSIT back, rent from themIf you don't want EMAILS RESPONDED TO, rent from themIf you want to be LIED to, rent from themIf you want to be SCAMMED, rent from themIf you want a HORRIBLE experience, rent from themIf you want a NEGATIVE experience, this is where you goI have nothing positive to say, because there is nothing positive I can sayRenters and Owners are scammed!!!!!!!!!!!!!

I am a 57 year old owner of a business consulting business - we have rented several properties in the Cary area over the years - this was by far the worst experience I have ever had with any company. I have never written a review, but feel that any potential renters who are considering working with Block - reconsider - renter beware!

I have no interest in calling out anyone at Block - I just want potential renters to really consider carefully working with this company. I can't speak to how well they take care of the owners who they represent, but they fall way short when it comes to the tenant - I would never consider working with them again and would recommend against it to anyone who asked me what I thought.

We signed a two year lease through Block of a "high-end" house in the Cary area - the problems started early - before we moved in, Block called me at 9 p.m. - left a message ( I was out of town on an engagement) and said that they would be there at 8 a.m. the next morning - I could join them for a walk-through - my impression was that this was a strategy to make sure I most likely wouldn't make it. After moving in there were several issues that needed resolving - that lead to a 12 month back-and-forth of HUNDREDS of e-mails, which I have filed away - this was almost a full-time job in itself. After 12 months, I stopped the communication.

For a relatively small company, Block is setup such that you have no single contact - I probably dealt with six different people - if you want to have a relationship with your property management company forget about it - there is no interest - this is the kind of company structure I go in and fix.

You can imagine that as a company owner and someone who has been in the customer service business all of my life, this was frustrating. Whenever there was something wrong, I felt I was guilty until proven innocent and even accused of it one time - by someone who was most likely half my age! I deal with CEO's, Presidents and other C-Level execs on a daily basis - at Block I was a second class citizen.

Don't get me wrong - there were people at Block who tried to help - at the end of the day it didn't change my experience.

The final insult was a strategy (my opinion) by Block to withhold as much of the initial deposit as could be obtained by really stretching the bounds of rationality. I was docked almost $1,000.00 because Block Accused my dog of "biting the cabinets" - have you ever heard of a dog that bites cabinets? If you do decide to work with Block - make sure you write-off your deposit.

I have so many negative comments to write about Block Realty, I can't write them all. What I can say is, if you don't want your SECURITY DEPOSIT back, rent from them. If you don't want EMAILS RESPONDED TO, rent from them. If you want to be LIED to, rent from them. If you want to be SCAMMED, rent from them. If you want a HORRIBLE experience, rent from them. If you want a NEGATIVE experience, this is where you go. I have nothing positive to say, because there is nothing positive I can say. Renters and Owners are scammed!!!!!!!!!!!!!

Complaint1.) I was NEVER informed when the rental propt was being viewed by possible tenants2.) I was NOT informed when the propt was leased to a new tenant, I had to find out on my own, a week AFTER someone had moved in already, NOT through an agent3.) AFTER several requests, I STILL havent seen any ITEMIZED receipts (i.e., a RECEIPT for the microwave cover, a RECEIPT for the paint materials purchased, a RECEIPT for labor costs, etc) for materials and labor that was done to the propt after I moved out, I was just sent some arbitrary bill4.) I have strong reason to believe I was GAUGED for my deposit due to the lack of documentation requested that has NOT been provided. Which affirms a lack of ethics and integrity on behalf of Block & Associates.5.) I was told that North Carolina LAW states that Im responsible for utilities. After discussions with counsel, I discovered this is NOT true.6.) I was LIED to and told that the owner dictated who was responsible for utility bills and NOT Block & Associates. Which turned out to be the direct opposite.Desired SettlementPercentage of my monies refunded.Business Response Thank you for the opportunity to respond to Case#XXXXXXXX which we received in our hands on January 20, 2014.The consumer, [redacted] was a Tenant in a Residential Rental Contract concerning [redacted] in [redacted] NC. Block & Associates Realty was the leasing agency and the real estate management firm. The Residential Rental Contract was between the tenant and the Landlord.The Tenants, [redacted] and [redacted] signed a NC approved Residential Rental Contract with the Landlord, [redacted] and [redacted] with lease dates beginning on December 1st, 2012 and ending on November 30, 2013. Stated clearly within this Residential Rental Contract are provisions specifying that the monthly rent was to be paid in the amount of [redacted] and that the Tenant was responsible for all utilities as stated in the lease contract on page 2, Item 5 (i) and again stated in the lease contract page 7, item 5.The tenant contacted the leasing agent, [redacted] in August of 2013 to let him know that they had moved out of the home. This was considered a breach of the Residential Rental Contract and the tenant was notified by [redacted] on August 27th that he was in receipt of their notice that they had vacated the home as of August 20th. He also stated to them that in accordance with their Residential Rental Contract (that was not to expire until November 30th, 2013), that they would be held responsible for Rent, Lawn Maintenance and Utilities on the property as well and any other damage beyond normal wear and tear up through the end of the lease, or until a replacement tenant was found ...all of which is in accordance with their Residential Rental Contract and permitted by North Carolina Real Estate Law. In an effort to mitigate the Tenant's losses, [redacted] agent with Block & Associates, again notified the Tenants in an additional email on August 27th that he had installed a lock box on the home and would began remarketing the home to try and get it rented before their contract term expired. He also reminded the tenants that they were responsible for the utilities and to not turn them off or take them out of their name. They had stated in their email to [redacted] that they were having the utilities disconnected.When a home that is still subject to a lease is being shown for remarketing, email messages are sent to the tenants to notify them when the home is being shown, as a courtesy, so long as the Tenant is actually residing in the home. As of August 20th, 2014, the home had been vacated by these Tenants and the keys had been turned into our office. A new tenant was found, approved by the Landlord, and moved into the property on October 5th, 2013. At that point [redacted] and [redacted] were released of any further obligations to pay rent, utilities, and other ongoing charges associated with the Residential Rental Contract. Block & Associates performed a move out inspection on August 27, 2014 and noted any damages that were beyond normal wear and tear. We sent out a Security Deposit Itemization on November 11, 2013, which prior to the end of the lease between [redacted] & [redacted] and The [redacted] All charges listed were in accordance with NC General Statute § 42-52. A copy of this written Security Deposit Itemization was sent to both Tenant and Landlord. The Tenant was charged for damages, a prorated cleaning, and painting expense that was beyond normal wear and tear. In addition the Tenant was charged for utilities through October 4th, 2013, which they were responsible for per their Residential Rental Agreement.Block & Associates informed the Tenant from the beginning of their Residential Rental Contract and again in August 2013 (when the contract was in breach) of their responsibilities under the Residential Rental Contract. Block & Associates represents the Landlord in its leasing work and we do have the authority to quote the responsibilities and obligations of the tenant per the Residential Rental Contract. We regret that the Tenant is disappointed with the outcome of their breach of their lease, but we assure you that Block & Associates handled the Security Deposit Itemization in accordance with NC General Statute 42-52. We are happy to furnish copies of the lease, correspondence, and the Security Deposit Itemization if they can be held by the Revdex.com in a confidential and private manner. We are also happy to speak with you by phone if that would be helpful.Final Consumer Response I Paid in ADVANCE a very HEFTY RE-MARKET fee before they (Block & Assoc) showed the property to anyone. Additionally, to say that I was informed of when the property was being shown to potential residents is a Flat Out Bold LIE. I received NO such emails or phone calls from the agent. I never knew when the property was being shown, nor did I know it was rented out to a new tenant. Id ask that Block & Assoc provide documentation to prove their claim of communicating tentative tenants touring the propt. I only found out of tenants whom moved in, from a random phone call to inquire about viewers. It was then that I was told that it was rented out to new tenants. Furthermore, to continue to reference to NC General Statute 42-52 is a loose interpretation of the law, and at best Vague, to try to defend RIPPING ME OFF for my security deposit. Lastly, I asked about labor and material costs from the deposit deductions. Which to this day, I have not seen. All I received from Block and Assoc, is a bill for what they charged, yet NO detailed itemization of labor fees and materials. At this point, I question the ethics of Block and Associates. Their practices are questionable, and UNprofessional. And I find it reprehensible how they maliciously gouge tenants. And I wont even talk about how difficult it was to get the agent on the phone. They were elusive and obstructive. Final Business Response Revdex.com CASE #: XXXXXXXXFollow-up RESPONSEWith regard to Revdex.com Case # XXXXXXXX...the former Tenant of [redacted] in [redacted] NC in their latest response refers to an "advanced very hefty re-market" fee. The re-leasing fee they refer to is the standard and normal marketing fee for any rental home marketed by our firm. It is neither "advanced" nor "hefty". It is our normal and standard marketing fee. The Tenant should not be surprised in any way by being help responsible for this fee. As stated in our initial response to this complaint, the Tenant signed a Residential Rental Contract on November 15, 2012, with the Landlord owner of the home in question. Specifically, on page two of that Residential Rental Contract, in item number 4, it is clearly stated that the Tenant shall be responsible for "any costs of re-renting the Premises after a breach of this lease by the Tenant." The Tenant breached the signed lease contract between Landlord and Tenant and is thus responsible for the cost of re-marketing the property.As for the claim that there was no communication from the leasing agent prior to any showings; the Tenant was no longer living in the home and the property was therefore vacant. This negated any need to schedule showings around the previous Tenant's schedule.Regarding the claim that the previous Tenant never received any labor or material breakdown; this is simply not true. Listed in the security deposit itemization letter sent to the Tenant on 11/11/13 are itemized deductions of both material and labor. For the record here, we are happy to repeat what is in that letter. One item listed is replacing a microwave vent cover for $65.95. That is the cost of the part. (We did not charge the tenant any labor cost to install this part despite the fact that the vent cover being replaced was damaged during the tenant's occupancy of the property.) A second charge is for cleaning of dirty appliances and is listed for $50.00. This is a labor charge. The repair/painting of wall in family room and stairwell for $175.00 is also a labor charge. We did not measure out the fractional amount of paint used from a 5 gallon can. The removal of trash items left behind for $30.00 was also purely a labor charge. Therefore the total materials cost the tenant was billed for is $65.95The total labor costs the tenant was billed for is $ 255.00There were also unpaid utility bills that were the tenant's responsibility under the Residential Rental Contract. These were collected in the amount of $135.67.We regret that the Tenant is unhappy with their rental transaction, but they freely entered into a normal and typical Residential Rental Contract and then chose to breach that agreement. Everything in regard to this transaction has been handled in accordance with the Residential Rental Contract signed by the Landlord and the Tenant, and in accordance with North Carolina Landlord/Tenant Law and the rules of the North Carolina Real Estate Commission.2014-08-12 Lack of communication when showing the property. Being OVERcharged for items and service. Lack of communication once property was rented.The real estate agent NEVER contacted me while showing the property AT ALL.The property had been rented and I was NOT informed, after I found out I had to do all the calling around to begin the deposit refund process started.I requested the actual receipt for an item inside the property that had been replaced, which I never received, which to me translates to being OVERcharged.I was arbitrarily charged for someone simply wheeling the waste container from the garage to the curb. I WANT THOSE PORTIONS OF MY DEPOSIT REFUNDED TO ME

I have so many negative comments to write about Block Realty, I can't write them all. What I can say is, if you don't want your SECURITY DEPOSIT back, rent from them. If you don't want EMAILS RESPONDED TO, rent from them. If you want to be LIED to, rent from them. If you want to be SCAMMED, rent from them. If you want a HORRIBLE experience, rent from them. If you want a NEGATIVE experience, this is where you go. I have nothing positive to say, because there is nothing positive I can say. Renters and Owners are scammed!!!!!!!!!!!!!","neg-1

The company did not respond to inquiries or input from us, and ignored our input on the state our property was left in, affecting the security depositOur contact was [redacted] My wife and I used Block & Associates to rent and manage our property at XXXXX [redacted]It would typically take several emails and/or phone calls to get a response from [redacted] and Block, on any matter. We have had [redacted] be so slow to respond, for example, to a request to raise the rent on our tenants when their lease had expired that we had to wait until the next calendar month to do so.However, the worst instance of this lack of communication came when the tenants' lease had expired. Our tenants moved out on June 1. On June 10, 2014, I sent [redacted] an email with a list of several items that we believed should be taken out of the security deposit. We asked for feedback (we are not lawyers, and understood some items may not be legally their responsibility to pay for). We heard nothing back, despite several follow-up emails and phone messages.On July 1, 2014, in the mail we received a notice stating that our tenants would be receiving their entire security deposit back. Block had done a walkthrough on their own and ignored our feedback entirely.I called them until I got a resopnse to go over my list. I was told:1. Two of my items (dime-sized hole in vinyl on kitchen floor, 4-foot orange stain on master bath vinyl) were indeed listed on their walkthrough, but that no money was deducted for them, and even if it were, I should get "diminished value" for them. I understand that we may not get full value to replace the flooring (which we had to do to re-rent or sell the property), but I do not understand why diminished value is out of the question.2. One item on my list was not listed on their walkthrough holes drilled into a metal door (back door to the back yard) - presumably for curtains. I was told that this *should* have been seen on the walkthrough, but for some reason was missed, but since the deposit had already been refunded, it was too late for me to get anything back for that. Again, we notified Block about this issue 3 weeks prior.3. Another issue that was not listed in their walkthrough: an 8-foot tree/weed that grew underneath the A/C unit's pad, causing it to tilt at a 10-15 degree angle. We literally measured this tree at over 8 feet tall, and it had a 6" diameter. We had to move the A/C unit and dig out this tree, then re-level the A/C unit. We do not know how long it was like this, wearing unevenly, but it had to be some length of time since the tree had grown to 8 feet tall. Again, we were told that this *should* have been on their walkthrough, and would have been considered damage, but was not listed. Once again, it was too late for us this to be considered.Again, we had notified Block and Associates 3 weeks prior to their notice to the tenants about the security deposit, and listed our concerns. At least two we were told were valid, but magically were not listed on their walkthrough. The other two we believe to be questionable. At any rate, some sort of response in a three week timeframe about the matter would have been appreciated.Desired SettlementWhile I'm sure that legally, it is too late for any of our issues to be re-considered, at a minimum I would like an explanation from Block and Associates as to why we did not receive a response to inquiries about this matter for three weeks, as well as why they will not consider issues from the owner when determining the security deposit refund.Business Response Revdex.com Case #: XXXXXXXXResponseThank you for the opportunity to respond to case # XXXXXXXX which we received Wednesday August 6, 2014.The consumer, [redacted] is currently one of our owners of the property located at XXXXX [redacted] in [redacted] NC. Block and Associates Realty is the leasing agency and the real estate management firm that currently manages said home. This response will address each of Mr. [redacted] complaints one at a time.1.) Communication with agent: [redacted] was listing agent to obtain a qualified tenant and had several emails with the client, [redacted] & [redacted] did respond to complainant by email and rarely received a response back. There was a clear trail of email with long period between client's response as well as agent's response.In June 2014 the clients [redacted] & [redacted] emailed their agent, [redacted] some concerns regarding the previous tenant's security deposit at which time [redacted] instructed them to handle these concerns through the Property Management Department. The clients never contacted the Property Management Department regarding the concerns mentioned to their agent [redacted] repeatedly referred them back to Property Management when bringing up these items of concern.2.) FLOORING: A move out inspection of Mr. [redacted]'s property was performed on June 8th, 2014 by one of our property managers. According to the report that was completed during the course of that inspection, there was no visible damage observed or noted on the kitchen floor vinyl to which Mr. [redacted] is claiming. In addition, the move-in inspection report dated December 14, 2011 does not list any damage to the kitchen vinyl. Having been in the property management business for over 20 years, and having inspected [redacted] homes, it is unlikely the inspector would have missed holes that were "dime sized". In regards to the orange stain: The stain was noted on the report. After discussing the orange stain in detail many carpet stains were pre-existing and vinyl scuffs prior to this move-in. Since the tenant occupied for 3 years it was the inspector's opinion this was not "tenant damage" but in the course of living in the home for three years would be considered normal wear and tear. 3.) DOOR: During the inspection of all rooms in the home, there were no holes noted or observed by our inspector in any door including a back door to the back yard. If there were holes drilled into a metal door, this damage would have been photographed by our inspector as there is little you can do to repair a metal door and replacement would have been likely. Since this would have been a relatively costly replacement a photo of the damage would have been necessary.4.) AC PAD: Mr. [redacted] has stated that an 8 foot tall, 6 inch weed or tree was growing under the air conditioning pad causing it to tilt at a 10-15 degree angle. This too would have been easily noticed and photographic evidence would have been collected by our inspector. Our inspection practices include not only the interior of the home but the exterior as well. The AC unit is one of the specific line items on the sheet. This was listed as no visible damage.In addition to the above move-out inspection, an interim inspection was requested by Mr. [redacted]. This inspection was performed on May 20, 2014 by the same manager that performed the final move-out inspection. On the exterior portion no damage was observed or noted. We do have pictures on file for the propertyA verbal conversation between [redacted] who handles the security deposit reconciliations and the owner took place on or around July 2nd. During the course of that conversation, Mr. [redacted] voiced his frustration of these same matters. While we try to understand his frustration and as a standard of practice try to accommodate our owners as much as is possible, there was little that could be done. The deposit had been completed and sent out. There had been no effort to contact me either via phone or email regarding the concerns he had before this had been done. A copy of that security deposit itemization was sent to Mr. [redacted]. Upon his receiving that disposition, he reached out and we spoke.We regret that Mr. [redacted] is disappointed with the outcome of this deposit reconciliation, but we assure you that Block & Associates handled the inspection and security deposit itemization in accordance with NC General Statute 42-52. We are happy to furnish copies of the move-in and move-out inspections as well as the interim inspection reports and any correspondence if they can be held by the Revdex.com in a confidential and private manner. We are also happy to speak with you by phone if that would be helpful.

I am a 57 year old owner of a business consulting business - we have rented several properties in the Cary area over the years - this was by far the worst experience I have ever had with any company. I have never written a review, but feel that any potential renters who are considering working with Block - reconsider - renter beware!
I have no interest in calling out anyone at Block - I just want potential renters to really consider carefully working with this company. I can't speak to how well they take care of the owners who they represent, but they fall way short when it comes to the tenant - I would never consider working with them again and would recommend against it to anyone who asked me what I thought.
We signed a two year lease through Block of a "high-end" house in the Cary area - the problems started early - before we moved in, Block called me at 9 p.m. - left a message ( I was out of town on an engagement) and said that they would be there at 8 a.m. the next morning - I could join them for a walk-through - my impression was that this was a strategy to make sure I most likely wouldn't make it. After moving in there were several issues that needed resolving - that lead to a 12 month back-and-forth of HUNDREDS of e-mails, which I have filed away - this was almost a full-time job in itself. After 12 months, I stopped the communication.
For a relatively small company, Block is setup such that you have no single contact - I probably dealt with six different people - if you want to have a relationship with your property management company forget about it - there is no interest - this is the kind of company structure I go in and fix.
You can imagine that as a company owner and someone who has been in the customer service business all of my life, this was frustrating. Whenever there was something wrong, I felt I was guilty until proven innocent and even accused of it one time - by someone who was most likely half my age! I deal with CEO's, Presidents and other C-Level execs on a daily basis - at Block I was a second class citizen.
Don't get me wrong - there were people at Block who tried to help - at the end of the day it didn't change my experience.
The final insult was a strategy (my opinion) by Block to withhold as much of the initial deposit as could be obtained by really stretching the bounds of rationality. I was docked almost $1,000.00 because Block Accused my dog of "biting the cabinets" - have you ever heard of a dog that bites cabinets? If you do decide to work with Block - make sure you write-off your deposit. ","neg-2

Made responsible for charges that I am not liable for. I moved into my apartment in June 2015, under the [redacted] at $695/mo. My apartment was taken over by Block & Associates the following month in July. When Block & Associates took over our building, they informed us that we would be able to pay our rent online once their system was up & running. When that time came, I began to make rent payments online. Upon making the first online rent payment, I noticed the stated rent amount was $675. I called their offices to verify what the rent amount was, and the receptionist stated it was $675. So, that's the amount I paid online. I continued to pay $675 online for the months of September and October. For November's rent, I made our payment via money order, physically dropping it off at their offices. While there, I double-checked with the receptionist once again about our rent amount. She pulled it up on her computer and confirmed, "your new rent amount is indeed $675." I told her I'd brought money orders in the amount of $695 in case there was an error, but she reassured me there was no error. Before I gave her the money orders for $695, I asked for a receipt as well as someone to speak with regarding obtaining a new lease to show the Block & Associates name as well as the new rent amount, as well as a way to verify that the overage of $20 would be applied toward December's rent. She provided a receipt as well as the business cards for the leasing agent, [redacted], and accountant, [redacted]. On November 19, I called Mrs. [redacted] about receiving an updated lease, but no phone call was returned that day. On November 20, I sent Mrs. [redacted] and Mrs.[redacted] an email asking for a revised lease as well as making sure it was okay to pay $655 (the verified $675 rent minus overage of $20 from November's rent to equal $655) for December. The first response email received from Mrs.[redacted] reads, in part, as follows: "It appears that we might have made an error when inputting your rent amount into the system. I believe the rent is $695 a month, however the lease I have in the file is difficult to read..."After a few follow up emails with Mrs.[redacted], Mrs. [redacted] sent the following email: "...In the process of taking over management there was an error in entering the rent amount in our system, however, the terms of the lease do apply & the rent amount has not changed from the original lease terms of $695..." We were then told that we were responsible for paying the balance of $60 for those previous months, despite the fact that the error was twice confirmed as no fault of ours. I'd like to have it noted that I have paid the "outstanding balance" in the amount of $60 with my December rent (again, in full & on time), but that is in no way an admission of fault, guilt, or responsibility for said balance. With Block & Associates hiding behind their repetitive "lease term" excuse, I wouldn't put it past them that they would send that unpaid balance to collections & have it negatively effect my credit. Despite what may be listed in lease terms, this entire situation was handled rather UNprofessionally & with no consideration or care for the tenants. The fact that Block & Associates hold their tenants responsible for their internal mistakes, verified a total of 4 times - twice by their receptionist, once by Mrs. [redacted], & once by Mrs.[redacted] - is unacceptable and downright unfair. I even CC'd their general property manager, [redacted], on a final email but never received any type of follow-up correspondence. I've always paid in full (or what I was told was the full amount) & on time. The lack of courtesy & willingness to take accountability for their actions & their mistakes is beyond disgraceful & clearly shows a lack of integrity as a business. I am truly disappointed with this company's customer service skills & tactics, their ethics & policies, and the disregarding tone in which this manner was handled. It's truly damaged our trust in them as landlords. Desired SettlementI am seeking the refund of my $60 from the "outstanding balance."Business Response Thank you for the opportunity to respond. The requested $60 has been refunded and the complainant satisfied. Consumer Response An apology for the way the situation was handled would have also been a decent thing to do as well. The check has been received, although the "complainant satisfied" was rather premature and assumed. No one from the office reached out to try clarifying or remedying the situation or repairing the relationship between tenant and management. Although the desired resolution was fulfilled, , the fact that it took this much to do so still leaves a bad taste in my mouth. Final Consumer Response