Block Electric 1987 Ltd

Owner of the vehicle had an appointment for to repair a "check engine light" issue, we found his Catalytic Converter failedWhile we were performing this repair we noticed that his transmission mount was broken apart and rustedBeing that this mount was being removed during the Converter replacement We recommended that it be replace now as it would be no addition labor just the price of the part which was $see ro# [redacted] ro# [redacted] , months later and had put 2,miles on vehicleWas he in Florida for months and how did it get 2,miles if he did not drive it? We examined vehicle and found that the mount we installed was stiffer than it should be so we replaced it at no charge and advised owner that the slight remaining vibration was probably due to wear and age of vehicle and also that engine mounts have a lot of wearAgain reminding him of age and miles on vehicleWe replaced his motor mounts at his request on ro# [redacted] We no longer felt any vibration and vehicle was certainly performing better than most vehicle of this age and milesOwner now complaining vibration still thereNo abvibration felt by us at allIf air conditioning is turned on and engines rpm is reved up you get the humming noise that air conditioning makes when it cyclesOwner has unrealistic expectations that because he spent this money the vehicle it will now be perfect and operate like a brand new carIts years old and has 134,miles no amount of repair work will change thatThis may be a case of buyer's remorse were the owner feels the money would have been better spend towards the purchase of a new carIf the owner is interested in a trade in we certainly could apply the money put into the vehicle (which he would trade in) towards a new vehicle purchaseWe will not be reimbursing the owners request of $as we did nothing wrongAttached are copies of work orders and missed appointment noted in above response Thank You, Brian C [redacted] Service Manager New Rochelle Chevrolet ###-###-#### [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: WOW, there is actually a reply from the company after 2 months. Very much like when I gave them the opportunity to repsond to my email that I cc'd four of the staff in service dept on May ***, I am still waiting for a reply to that email from any of the four people.. I clearly stated in the complaint that was filed with The BBB on May [redacted] that I did not want or wish to have any further dealing with New Rochelle Chevrolet due to their serious lack of being able to resolve the issues in my car and also due to their lack of response regarding the issues.I don't think it's really any of their business what I do with my time in Florida or how mileage is put up on my car, but to answer, I am a business person with a business in NY and living in FL. I clearly travel up and down and drive my truck when I am here. I also stated that I brought the truck in the first chance I got.. One thing I do not have when I am up here for a few days at a time is the time to be running in and out of New Rochelle Chevrolet so they can take a guess at whats wrong with my truck and hope it is repaired each time. Clearely that had several opportunities to do so but still couldn't get it right. Might I also remind you that I stated that this issue of vibrating was originally caused while my truck was in your care....There were no MULTIPLE ISSUES with my 12 year old truck, it was the SAME ISSUE from the first time I complained about it if you understood the complaint. I also stated somewhere in there that I was well aware that it was 13 years old and for that reason would not ask or look for a refund on those parts, IF you were willing to refund me on the labor and ONLY if you responded to me before I went to the BBB with this. Again I am very well aware this is a 12 year old truck and all along wasn't looking for reimbursement for parts but you keep replacing the wrong ones and the truck has the exact same issue. The catalytic convertor is not in question here, nor is the check engine light, nor is anything else, what is is the vibrating in the truck that was caused by your company when the catalytic convertor was replaced.Did you also see in my complaint that I stated they replaced the transmission mount stud that they replaced the last time. Then you told me that both engine mounts needed to be replaced to cure the issue completely? So going on their advice I brought the truck back in to have them replaced while I returned to FL for a week. Its all there in the report, when I picked up the truck after returning, I brought it back the same day with the same issue still there. THE SAME ISSUE!!!! I don't know how someone can sit there and make up excuses when it's the same issue that's still there, why would I bring the truck back into you, so you can charge me more money and still have the same issues.It clearly states at the bottom of the report to BBB that I was willing to give New Rochelle Chevrolet every chance but you just didn't reply when I gave you the opportunity to do so. I am very realistic with my expectations in that when I pay money to have an issue repaired and it's not, well I think a very appropriate word here would be FRAUD .. What are you taking about, buyers remorse? I certainly will never deal with your company again and I have no intentions of buying a new one, especially from you. That's why I left it in with you so I could have it repaired and KEEP it..!!You can say all you want, make whatever excuses you want, the fact of the matter is for me anyway you have a horrible service department that had several attempts to resolve my ONE ISSUE and I hope many people get to read this and respectfully opt to not bring their vehicles there...!!!!FRAU FRAUD FRAUD FRAUD NEW ROCHELLE CHEVROLET CHEVY NEW ROCHELLE FRAUD FRAUD FRAUD ... In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Hope all is wellI relooked into this to make sure I had all the facts*** *** came in and looked at the car with one of my salesmenShe was happy with the vehicle and the price but wanted to take it to a mechanic sine it was a used vehicleWe explained that it was certified and the
172-point inspection had already been done but if that was what would make her comfortable we were OK with thatShe took the car to her mechanic and got an approval from them that the car was up to expectationsWe proceeded with the sale and delivered the car to her shortly after About weeks later she called up to voice a complaint that she just returned from a tire store and they stated she needed new tiresWe explained to her that it's not possible and she was being upsold by the salesman she had at the tire storeWe asked her to bring the car back to us to look at so we can we can look at it togetherShe advised that it wasn't possible because one of the tires had a bubble in it and she was not comfortable driving it here from New JerseyOur cars cannot be certified with bad tiresIn fact, there is section where tire condition is documented on the certificationIf a bubble existed it had to have occurred after the deliveryWhen I mentioned that to her she got very upset with me and called me "A bad Person"I asked her would she have taken the car if it had a bad tire and would her mechanic signed off on the car with a bubble in the tire? That was when she stated we must of switched the tires and threated to go to you guys and the media if we didn't fully compensate herI said if you gave us a chance to see it I would of worked with you but I wasn't willing to pay a bill where she was upsold by a vendorShe stormed out and then you contacted meI am more than willing to speak in further detail if you need Shawn R*** GSM- New Rochelle Chevrolet ***

Owner of the vehicle had an appointment for 6/*/15 at 9:00am , he never showed up for.   The vehicle is question is a 2003 Chevrolet Suburban with 134,199 miles. 12 years old. Old high mileage vehicles like this one can have multiple issues. One item can be repaired one day and other unrelated...

issues can pop up days later. The analogy I often use with customers is you can perform a heart transplant on a 75 year old man , but he is still a 75 years old man, you may be only extending his life a very short time.   He brought his vehicle in on 11/*/14 to repair a "check engine light" issue, we found his Catalytic Converter failed. While we were performing this repair we noticed that his transmission mount was broken apart and rusted. Being that this mount was being removed during the Converter replacement We recommended that it be replace now as it would be no addition labor just the price of the part which was $66.33 see ro#[redacted] 11/*/14. The labor and additional parts billed on this work order were for replacement of the Catalytic converter. Owner return on 3/**/15 ro#[redacted],  4 months later and had put 2,157 miles on vehicle. Was he in Florida for 4 months and how did it get 2,157 miles if he did not drive it? We examined vehicle and found that the mount we installed was stiffer than it should be so we replaced it at no charge and advised owner that the slight remaining vibration was probably due to normal wear and age of vehicle and also that engine mounts have a lot of wear. Again reminding him of age and miles on vehicle. We replaced his motor mounts at his request on 5/**/15 ro#[redacted] . We no longer felt any vibration and vehicle was certainly performing better than most vehicle of this age and miles. Owner now complaining vibration still there. No abnormal vibration felt by us at all. If air conditioning is turned on and engines rpm is reved up you get the normal humming noise that air conditioning makes when it cycles. Owner has unrealistic expectations that because he spent this money the vehicle it will now be perfect and operate like a brand new car. Its 12 years old and has 134,000 miles no amount of repair work will change that. This may be a case of buyer's remorse were the owner feels the money would have been better spend towards the purchase of a new car. If the owner is interested in a trade in we certainly could apply the money put into the vehicle (which he would trade in) towards a new vehicle purchase. We will not be reimbursing the owners request of $1374.02 as we did nothing wrong. Attached are copies of work orders and missed appointment noted in above response.     Thank You,   Brian C[redacted] Service Manager New Rochelle Chevrolet ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have left countless messages with the finance department, and nobody has returned my call.  That clearly answers your response on direct contact.I understand that the money is not owed to me, but in fact it gets directly refunded to my auto loan.  That being said , [redacted] told me that the refund should have been posted by the first week of May.  That has clearly not occurred even though you have had ample time to do so. Post the credit to the loan company, I have no idea why I even need to speak with you. It is not required in the contract. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:I HAVE HAD NO DIRECT CONTACT FROM [redacted]. IF HE IS INTERESTED IN CANCELLING HIS SERVICE CONTACT THAT IS NOT A PROBLEM. IN FACT; I RECENTLY GOT A REPORT FROM [redacted](SERVICE CONTRACT COMPANY) STATING THAT HIS CONTACT IS INFACT CANCELLED. IT IS JUST A...

MATTER OF US SENDING A CHECK TO HIS FINANCE COMPANY. THE MONEY DOES NOT GO BACK TO THE CUSTOMER SINCE HE BORROWED THE MONEY IN HIS FINANCING. NORMALLY THE PROCESS FOR CANCELLATION IS COMING IN AND SIGNING CANCELLATION PAPERWORK. HAVE HIM CONTACT ME AND WE WILL HAPPLY RESOLVE THIS ISSUE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

WOW, there is actually a reply from the company after 2 months. Very much like when I gave them the opportunity to repsond to my email that I cc'd four of the staff in service dept on May [redacted], I am still waiting for a reply to that email from any of the four people.. I clearly stated in the complaint that was filed with The Revdex.com on May [redacted] that I did not want or wish to have any further dealing with New Rochelle Chevrolet due to their serious lack of being able to resolve the issues in my car and also due to their lack of response regarding the issues.I don't think it's really any of their business what I do with my time in Florida or how mileage is put up on my car, but to answer, I am a business person with a business in NY and living in FL. I clearly travel up and down and drive my truck when I am here. I also stated that I brought the truck in the first chance I got.. One thing I do not have when I am up here for a few days at a time is the time to be running in and out of New Rochelle Chevrolet so they can take a guess at whats wrong with my truck and hope it is repaired each time. Clearely that had several opportunities to do so but still couldn't get it right. Might I also remind you that I stated that this issue of vibrating was originally caused while my truck was in your care....There were no MULTIPLE ISSUES with my 12 year old truck, it was the SAME ISSUE from the first time I complained about it if you understood the complaint. I also stated somewhere in there that I was well aware that it was 13 years old and for that reason would not ask or look for a refund on those parts, IF you were willing to refund me on the labor and ONLY if you responded to me before I went to the Revdex.com with this. Again I am very well aware this is a 12 year old truck and all along wasn't looking for reimbursement for parts but you keep replacing the wrong ones and the truck has the exact same issue. The catalytic convertor is not in question here, nor is the check engine light, nor is anything else, what is is the vibrating in the truck that was caused by your company when the catalytic convertor was replaced.Did you also see in my complaint that I stated they replaced the transmission mount stud that they replaced the last time. Then you told me that  both engine mounts needed to be replaced to cure the issue completely? So going on their advice I brought the truck back in to have them replaced while I returned to FL for a week. Its all there in the report, when I picked up the truck after returning, I brought it back the same day with the same issue still there. THE SAME ISSUE!!!! I don't know how someone can sit there and make up excuses when it's the same issue that's still there, why would I bring the truck back into you, so you can charge me more money and still have the same issues.It clearly states at the bottom of the report to Revdex.com that I was willing to give New Rochelle Chevrolet  every chance but you just didn't reply when I gave you the opportunity to do so. I am very realistic with my expectations in that when I pay money to have an issue repaired and it's not, well I think a very appropriate word here would be FRAUD .. What are you taking about, buyers remorse? I certainly will never deal with your company again and I have no intentions of buying a new one, especially from you. That's why I left it in with you so I could have it repaired and KEEP it..!!You can say all you want, make whatever excuses you want, the fact of the matter is for me anyway you have a horrible service department that had several attempts to resolve my ONE ISSUE and I hope many people get to read this and respectfully opt to not bring their vehicles there...!!!!FRAU FRAUD FRAUD FRAUD  NEW ROCHELLE CHEVROLET CHEVY NEW ROCHELLE FRAUD FRAUD FRAUD ...
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]