Blockbuster Costumes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find Blockbuster Costume has no desire to resolve the issue Why should they? They have my money, and I have a worthless costume that would have cost me at a minimum of $in fees and shipping to recover from a $costume I have donated the costume to a charity, because they refused to do the right thing and replace the incorrectly shipped item with a correctly sized one prior to when the item was needed Basically, they took $from me, and failed to provide the item I ordered When I asked for a replacement, was told I was trying to commit fraud I buy things online all the timeThis company was the WORST example of someone taking advantage of not being able to interact in person to get an issue resolved They hide behind email, won't answer their phone, and never admit they made a mistake Even still, they deny sending the wrong size AFTER I posted the actual item packaging and receipt showing the mistake they made You can close this case, but please post the comments online from this case so someone, if they happen to take the time, can review what I had to go through before buying anything, and may know what they are up against if they doRegards, [redacted] ***

Again here was an opportunity to voice what the issue is not referencing voicemails that were left we refunded as per our return policy that was the complaint "no refund as of yet" we resolved if there are more issues regarding the refund and if there was complaint about the product it hasn't been detailed yet in an email or in this forum We can't resolve what we don't know

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst off, I did not agree to the 20% restocking fee in the case of a falsely advertised, substandard costumeYour Website proudly and prominently states the 100% customer satisfaction guarantee, but puts the 20% re-stocking fee language in an obscure locationI've never heard of a 100% customer satisfaction guarantee that comes with a price! You can claim you sold 1000's of these with no complaint, but that would require taking your word for it, which I'm not inclined to do as honesty does not seem to be a strong point in your companyI'm not sure how a suggested retail price can change, in season or outIt's either worth that amount or it isn'tWhat you choose to mark it up or down from at that point doesn't make that price fluctuateYou can send the refund to the [redacted] account you charged it to, which is under my email addressYou obviously know it was a [redacted] account, so why you would need my information again to refund makes no senseI will take the remaining amount up elsewhere Regards, [redacted] ***

We have sent the refund through it was 80% of the item price paid $and tax so total item cost was and we sent a payment via [redacted] for the refund amount of 77.48...........shipping is non refundable we consider this matter closed You sent a payment Transaction ID: [redacted] Dear BlockBuster Costumes LLC, You sent a payment for $USD to [redacted] ***Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account OverviewView the details of this transaction online

We have already dealt with the customer they bought via *** *** had this mapped wrong, we listed a 12-month and the linked it to the 3T /4T sizethis has been explained to the customer a return label emailed and an offer to refund in full upon returnthis is us going above and
beyond as a 3rd party who sells on *** they can open a complaint with *** if they wishplease close this case Darren *** Block Buster Costumes

we have issued a refund as of today as we have processed the return
we have no email from the customer as I have searched our inboxes with customer email address and found not request to return as we are an "online" company it would be appropriate to email us regarding returns
we also post our
return policy on our website so have refunded according to that policy
Refund (Unique Transaction ID # ***)
See related *** Original Transaction
Date Type Status Details Gross Fee Net
Sep 30, Payment From *** *** *** LLC Partially Refunded You issued a partial refund for this payment.You issued a partial refund for this paymentDetails $USD -$USD $USD
Related Transaction
Date Type Status Details Gross Fee Net
Nov 23, Refund Completed -$USD $USD -$USD
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Business Name:
*** *** *** LLC
Email: ***@***.com
-----
Business Contact Information
Customer Service URL: http://www.***.com
-----
Total amount:
-$USD
Fee amount:
$USD
Net amount:
-$USD
----
Invoice ID: *** Date:
Nov 23,
Time:
10:14:PST
Status:
Completed
-----
Subject:
You have sent $USD to *** *** *** LLC with ***

we emailed customer and did allow her to return it the day policy is that must be received within days from purchase not contact us with in the days we consider the matter closed as we have allowed her to return it as per our policy even though it will be recieved days after the
purchase Darren

we have already dealt with and refunded the order
Transactions
Date
Type
Status
Amount
Details
18/10/Payment Successful $** 29/10/Refund Successful $

First off we apologize if a refund has not been initiated yet, I can either send a *** payment for a refund or a checkas to the amounts, you paid $for the costume, and yes there is a restocking fee, and no shipping is non refundable, all of this is agreed to when purchasing. the
price of these items during the Halloween season were going for the prices we were offering. the item is as described and pictured, and we sold 1000's of these this Halloween season without issues, and the prices were agreed to by all and the price was fair for what the prices of these were going for and available atwe are again happy to send a refund of $which is 80% of the $item price, shipping is non refundableif you would like us to send the refund either provide us a *** email address to send the $or confirm whom to make a check payable to and the address to send the paymentThank you Darren BlockBuster Costumes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The policy on their website is as follows: "For returns we will need to be contacted to process a return within days of your invoice date" Today I received a response that BlockBusterCostumes would accept my return as long as it was shipped today! This seems unreasonable as I don't have the items with me at work and will not get home in time to get the items and get to ups/fedex to get them shipped today before they close If the company is willing to be reasonable and give me an extra day then I can get the item boxed up and shipped off tomorrow, 10/ I will then feel this case has been resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint of advertisingThere wasn't 100% satisfaction as they guarantee on their siteFor your reference, details of the offer I reviewed appear below
They refunded us SOME of the money, however they did not address the voice mails that were left, the order form that was placed in the package with the return, and NO there is not always an email that is sent prior to a returnA return that was not completely refundedIn addition: I still say their practices are poor due to advertising on the front pageThe live chat seems to be working NOW and it wasn't thenThe messages were placed to a strange and unprofessional recordingI give them a -on the scale across the board
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  Blockbuster Costume listed a costume that was a 2XL size.  I paid for a 2XL size.  I received a 1X size that was too small.  Now, because this was a Halloween costume, and today is Halloween, I had to purchase a 2XL costume from a different company.  They other company was able to send me a 2XL costume that was in fact a 2XL and did fit correctly.I have spent more time, and my time is worth money, on this that what I will ever get back from Blockbuster Costume.  They refused to step up and correct their error.  Please, list that company in your list of bad people to do business with.  They basically would not admit to making a mistake and would do NOTHING to fix it, short of having it cost ME return shipping of $11 and a 20% restocking fee ($8) which would mean I would get back $20 from the original $50.98 I spent.  That is just wrong and hopefully the Revdex.com will note Blockbuster Costumer as a bad business so maybe others don't have to go through this with them.  They are considering the issue closed and I don't expect them to do anything because they are scammers and just give canned responses when approached about their problems.Attached is the invoice from Amazon, that shows I ordered and paid for a 2XL size, and a picture of the item received that clearly is marked 1X.  My son has a 49" chest, and the 1X costume would not fit.I am going to donate the costume that is too small to charity, at least that way someone will get some use from it, and they won't have to deal with Blockbuster Costume.  Any time I get a chance, I will let it be known to NEVER purchase from Blockbuster Costume, and will be happy to tell anyone why.Cost of original costume: $50.98Cost of my time spent to try resolution for their error: $250 (I work in IT, and when I am on job, I bill out $125/hr.)Amount received to resolve this issue: $0 Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First off, I did not agree to the 20% restocking fee in the case of a falsely advertised, substandard costume. Your Website proudly and prominently states the 100% customer satisfaction guarantee, but puts the 20% re-stocking fee language in an obscure location. I've never heard of a 100% customer satisfaction guarantee that comes with a price! You can claim you sold 1000's of these with no complaint, but that would require taking your word for it, which I'm not inclined to do as honesty does not seem to be a strong point in your company. I'm not sure how a suggested retail price can change, in season or out. It's either worth that amount or it isn't. What you choose to mark it up or down from at that point doesn't make that price fluctuate. You can send the refund to the [redacted] account you charged it to, which is under my email address. You obviously know it was a [redacted] account, so why you would need my information again to refund makes no sense. I will take the remaining amount up elsewhere.
Regards,
[redacted]

We have sent the refund through it was 80% of the item price paid $89.99 and tax 6.86  so total item cost was 96.85 and we sent a payment via [redacted] for the refund amount of 77.48...........shipping is non refundable.  we consider this matter closed.  You sent a payment Transaction ID: [redacted]. Dear BlockBuster Costumes LLC, You sent a payment for $77.48 USD to [redacted]. Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview. View the details of this transaction online.

this is handled within [redacted] and [redacted] policy  customer has a size 48-52 regardless of the amount of XXXXXX's in front of anything and that is the point plain and simple

we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find Blockbuster Costume has no desire to resolve the issue.  Why should they?  They have my money, and I have a worthless costume that would have cost me at a minimum of $20 in fees and shipping to recover from a $39.95 costume.  I have donated the costume to a charity, because they refused to do the right thing and replace the incorrectly shipped item with a correctly sized one prior to when the item was needed.  Basically, they took $50.98 from me, and failed to provide the item I ordered.  When I asked for a replacement, was told I was trying to commit fraud.  I buy things online all the time. This company was the WORST example of someone taking advantage of not being able to interact in person to get an issue resolved.  They hide behind email, won't answer their phone, and never admit they made a mistake.  Even still, they deny sending the wrong size AFTER I posted the actual item packaging and receipt showing the mistake they made.  You can close this case, but please post the comments online from this case so someone, if they happen to take the time, can review what I had to go through before buying anything, and may know what they are up against if they do. Regards, [redacted]

Customer has purchased via [redacted] so we are a 3rd party seller on thereitem is as described and we have a return policy which customer can return the item and that policy is listed and accepted once purchasing on the [redacted] site

Again here was an opportunity to voice what the issue is not referencing voicemails that were left
we refunded as per our return policy that was the complaint
"no refund as of yet"
we resolved
if there are more issues regarding the refund and if there was complaint about the product it hasn't been detailed yet in an email or in this forum
We can't resolve what we don't know

customer has distorted the truth
first email demanded resolution or threats of social media and contacting the Revdex.com were going to be made.
simply put a packer put the wrong label on the wrong package, it happens.
were willing to exchange but every five minutes customer emailed getting more...

belligerent and threatening again and again.
kind of hard to work with that kind of person
we have resolved and provided them a return label for the incorrect costume to be returned and intend to fully refund them for their order once we have the incorrect item back or shown it has been returned by confirmed tracking