Blockbuster, Inc.

On July 1, 2015, I, along with two representatives of King Insulation, met with *** *** in an attempt to identify the specific issue he is claimingOne of the King Insulation representatives is a BPI certified energy auditor who we wanted to have test *** house for air leakageWe were refused access to the home by Mr***.At this point, we have done everything we can to resolve the complaint, including a full refund and removal of the insulationIf Revdex.com feels we have not acted in good faith and done everything we reasonably can to resolve the issue, then we welcome your input

On 3-5-13, King Insulation performed a home energy audit on Mr***'s condominiumThis audit was conducted under the Home Energy Audit Program sponsored by *** *** *** (***) and administered through *** *** *** *** (***)Under the program guidelines, the homeowner pays
$to the contractor performing the audit and *** pays the contractor additional funds as partial cost for conducting the auditRecommendations are then made to the homeowner, based on the audit results; and, if the homeowner chooses to have these enhancements performed, he is given additional rebates by ***To increase the energy efficiency of Mr***'s home, King Insulation recommended the following as to accessible livable areas:1) *** seal top plates, wire chases, plumbing and electrical attic penetrations;2) Duct seal two *** handler systems including all connections and seal all registers and returns;3) Realign existing batts and place them on the ceiling(Batts were suspended between ceiling and roof deck making them non-functional for thermal insulation benefits);4) Install R-blown in Greenfiber cellulose insulation in low ceiling areas;5) Install shade screens.Our proposed amount for item #was $1,plus taxMr*** did not like that amount and hired ***'s *** who did the duct seal on 3-27-for $1,150,00.Mr*** elected to do #1, #and #with King Insulation for a total of $1,plus taxThe workwas performed an 4-11-13, and Mr*** paid King Insulation that dayShortly thereafter, our workwas inspected by an *** certified energy auditor, found to be in compliance with the program standards,and Mr*** was given rebates.Shortly after the work was performed, Mr*** began a barrage of calls to our office complaining that his house was still hot and the insulation was not workingWhen my employees told me of his vulgar and obscene language, I took one of his calls and I explained to him that insulation does not make *** cold or hot, it is only a barrier between two masses of airThings like composition of walls, floor,ambient *** temperature, humidity, windows, doors, number of *** changes in the room, number of *** changes in other rooms, etc" all have an effect on whether a roam retains cold *** once that *** is introducedFurther discussion with him revealed that he was cooling off his house in the daytime and opening his windows at night letting the cool *** escape. We did not hear from him for several weeks and then the barrage of calls started up again, this time about excessive dust in his houseA representative of our company, a BPI Certified Energy Auditor,went and investigatedAs the dust was throughout the house and not concentrated in one area, the auditor determined it was being disbursed thru the duct system and suggested Mr*** take the issue up with the company that did the duct sealAt that time he was told we would be happy to remove the cellulose insulation we installed and refund his money for that portion of the workHe declined that offer.We did not hear from him again until 1-6-15, when he called demanding the owner of the company come out and look at the dustI made an appointment for two of my representatives, the same BPI Certified Energy Auditor and a witness to go look at the dustBetween the time the appointment was made and the time of the appointment, we discovered that he was also calling *** and was so abusive and threatening that they had to turn him over to their security departmentI also discovered, in talking with ***, that Mr*** had hired *** *** *** who reported that the dust was 90% skin particlesAt that point I elected to not subject my employees to verbal or physical assault and I sent him the attached letterI have not heard from him since until nowWill still stand behind our offer to remove the insulation we installed and refund his money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Most of the response by King Insulation is filled with lies. I had never heard of [redacted]'s [redacted] until King Insulation told me that they couldn't do all the work themselves. I never complained about the price, nor did I shop around or even contact [redacted]'s on my own. All of that was done by King's Insulation. All instructions about what work needed to be done was given to [redacted]'s by  King's  Insulation. It defies logic that I would be considered an expert on insulation so all the findings of the energy audit had to be  passed on by King Insulation. I did nothing more than  write a check, as King Insulation contacted [redacted]'s and set up  the work that they, themselves, told  me that they couldn't do. Furthermore, when your company does a miserable job, the easiest and laziest way to blame the customer is to make accusations that can't be backed up. Whether the insulation was effective or not has nothing to do with if the insulation is all over my home and, if so, why. I didn't call anyone any vulgar names, this is just a way to try and avoid the facts. If King Insulation wants to actually provide any evidence, I would love to see  it and think they would be helping the Revdex.com do their job. What is almost entirely absent from their response is any defense of their job or explanation of what they believe is all over my home, which is shown very clearly in those photographs. I did hire a company to inspect the [redacted] but the more important  question  is how does King Insulation know this? How do they know what's in a report that was purchased by  me  and for which the records and  details of that report were  never legally shared with them? Can they provide  the Revdex.com  with a copy of that report and, if so, why haven't they? I have not heard from any "security" team and this is also just  more  of an attempt by this company  to avoid taking responsibility  for not doing their job. King Insulation would  have you  believe that they did ALL their  work in  my home and cashed my check, all without incident, but while only speaking with them about 3  time  in 2   years, that I became a rapid dog, so terrible and/or scary, that they could never come out and inspect the insulation  all over the condo even one time. However, they have somehow managed  to try and investigate my  life in ways  that  are truly creepy and  probably  illegal. And still managing to only lie about the facts. It's either insulation all over my home or it's not. If it is, then King Insulation needs  to own the problem and fix everything. They can't just install insulation  that leaks all over my  home  and then say later, they're  willing to take the insulation out and leave me with the damages. And who's going to check their work? I would be fine with coming  to an agreement on a 3rd party to evaluate  the condo and, you know, actually come out and look with their eyes, something King still refuses to even do. King Insulation has the audacity to makes all these slanderous personal attacks, but since  I contacted them in the fall of last year, has made no effort to even  evaluate the problem. The would want you  to believe that even  with the possibility that their  insulation is leaking all through  my home, that they could think of no alternative than to telling me TOO BAD, which is what they've done so far, and instead of making  any effort to look into the  problems,  come take their own  photos,samples,  etc,  their time was better served  harassing me by looking into my personal life.  I am frail  and  disabled   and anyone is welcome to come here to see  for  themselves. The lawyer I spoke with called this  a  "latent" construction problem.  One that takes time  to show  up.  It's  not like insulation was  pouring  in like  Niagra Falls and the fact that the response mentions I  used the word  dust  problems,  proves I  wasn't sure  what it  was at first. But it's obvious to anyone with eyes that what's  in  those photos is not dust or skin. That's why  King has strung me  along and  why  they are  willing  to agree to  remove their insulation  but not willing to admit or even  inspect the problem  to show that it's  insulation  all over  my home. If  King doesn't  want  to do  it,  let  them get a 3rd party to  do so. I'm fine  with  accepting the results as  long  as King Insulation can prove they have no relationship with whomever  does the inspection. Let King agree to wave the  time limit rule  for the [redacted]. I'm sure they  delayed this  long  counting  on  the fact most  people  don't know  it's two  years, which just ran out a  mere months ago. If  it's  not insulation and not  their fault  I  have this mess,  then they'd have  nothing to  lose and  everything to gain.  I believe this is  nowhere near  a good faith attempt  to resolve the issue, as  KIng has done nothing yet again to  even look  at the problem and formulate and kind of hypothesis of what   the  white stuff is all over  my home,  when  it exactly matches the  insulation they put in and are willing  to  take out  as long as  no one can check  their work to  ensure it's   done right and  and I'm left paying for  the damages, all  of this while KIng has been steadfast in refusing to investigate the matter at all.
Regards,
[redacted]