BlockbusterPrint

Complaint: I am rejecting this response because:This is certainly not blackmailThis is a customer requesting a refund for a job that was not completed in a satisfactory mannerThe website said 100% satisfaction guarantee and I was not offered a reprint at the timeI can’t imagine that the print design team members and “quality assurance” team mentioned on your website thought that I wanted the inside of my thank you cards printed upside downThe proof that I approved looked correct and no one from the printing company ever mentioned the inside should be “flipped” in order to print correctlyI’m requesting a 100% refund Sincerely, Stephanie ***

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hi [redacted] , good afternoon to you So sorry to hear you are having issues with your order and contact with [redacted] She excitingly is on maternity leave this week so we truly apologize for thatI see her last email to you was just before the weekend(a few days ago) We have assigned [redacted] as your new rep I see here that you sent in artwork for your gold foil business cards that is not up to print specifications or proper quality for maskingI also see that [redacted] has gone back and forth with you in over emails helping and advising you to adjust the artwork so we may print a better set and you were increasingly upset because of a spec required in the print industry [redacted] was only helping you in a proper file setup for what would work in your best interest so you did not get a bad set of cards The reason your order has not arrived is due to the artworkWe are unable to print what you sent for a full foil canvasGold foiling must be 50% of the card and you have 100% black mask layer for foil Also, you had very thin fonts in some areas which [redacted] advised would not turn out wellMinimum font size recommended is a 12pt for a proper foil application Because we are a print company and not a design firm we are unable to design the artwork for youWe only print but do advise on how to better your artwork to achieve the best foil print application As for your comments about our businessWe have an A+ rating and service thousands of clients all over the country for over a decade and some of them are [redacted] & [redacted] US [redacted] and many who write thousands of positive reviews on our site as you can too We welcome all positive and the few negativeWe understand that out of the thousands we service per day we too may fall short of always being the bestIf a company were to scam people as you mention, I assume they would sell fake diamond watches, not business cards for $Please do not let the inability for us to print the artwork you designed on gold foil to have anything to do with our perfect name in the industry and all over the countryIf you want us to print what you sent we can but it will turn out poorWe are only watching out for you and I do not see that you sent new files in We are also on the 2nd floor of our [redacted] office building in Chicago as OnAirr Productions (our parent company who owns BlockbusterPrint) which is a secured entrance so I am not sure how your friend would have arrived to the conclusion It's not a big issue, it is just that your files are not suitable for print and if you need us to complete the order we need print suitable artwork Thousands of other customers have received their packages since the time you ordered but without proper artwork we are unable to print anything unfortunately No need for you to spend time on the phone with your bank about your charge, we have already refunded in full before the weekend due to "inability to service"You will see the refund applied in just 2-business days or so Please do contact us back if you need anything else

Complaint: I am rejecting this response because: From: Linda [redacted] [mailto:[email protected]] Sent: Thursday, June 09, 7:PMTo: Customer Relations Cc: [email protected]; [email protected]; [email protected]: Revdex.com Complaint ID To All Who Read,First I would like to say, much to my dissatisfaction, Blockbusterprint.com does not have any telephonic communication that it entertains with it's clients that are unable to come in person into their shop, however, this communication limitation of Blockbusterprint.com appears to be a blessing of vindication for me and my complaint against them We the public do not have to rely on he said she said, we have full documented disclosure of every word of the interaction between me and the very unprofessional, arrogant Blockbusterprint.com Account Executive Megan [redacted] I feel very sad for MrGus [redacted] s, the owner of Blockbusterprint.com, that he is allowing this individual to represent his company Mr [redacted] s, could not have built this business with the deplorable communication skills, and flagrant disregard and disdain for the small business owner that seeks services from Blockbusterpint.com as exemplified by Megan [redacted] As will be seen in the complete and unedited communications between myself and this Megan [redacted] character, something is very amiss To be clear, I am not a psychological or medical professional, but I ponder this from my lay person observations, it is likely that Megan [redacted] has mental medical issues that are either undiagnosed and/or untreated and this is saddeningI pray for a healing Howbeit, Mr [redacted] s has unleashed this tragically disturbed individual on his valuable customers, yes even what may appear on the surface to be small business customers As Megan [redacted] refers to as, "low end".In the complete transcript below, please notice some very interesting points1) I was provided a choice on Blockbusterprint.com to either submit my artwork for printing AS IS or to pay for A PROOFI selected AS IS 2) I was provided with shipping options, I selected expedited shipping You will see in Megan [redacted] 's verbal tirade that she indicates that my artwork was substandard I clearly did not request her appraisal I clearly indicated AS IS.3) You will also see in the transcript that Megan [redacted] said that I was sent an email advising me of this disparaged appraisal of my artwork, No email was ever received to the email account provided to BlockbusterPrint.com Neither did an email post in my spam or trash accounts, even after Megan [redacted] stated the message would be resent But there never should have been an email sent anyway as the clear request was made to print AS IS Also please be aware that this claim that this unwarranted email was sent, came a week after the time I was to have received my expedited shipment of a completed print projectAt this point, my project was jeopardized because there were no card flyers to distribute 4) Please also note that I had no problem receiving the notice that Blockbusterprint.com had received my order and that they had accepted payment Also, no problem at all receiving the awful messages Megan [redacted] vomits(What self respecting company or brand does that, or allows under any circumstances?) You will also see that when Megan [redacted] responded to the initial Revdex.com complaint that I lodged she misrepresented the amount of money she wanted to charge me to fix my order that I had already indicated I wanted printed AS IS and shipped to me via expedited shipment The order was a small $order but Megan [redacted] who had already delayed my order and jeopardized my project advised me that they could fix it for an additional $ She reported in her response to the Revdex.com that she quoted me $100.00, as if that lie would make the shakedown look any better and I guess she figured I would not present what really happened as I have below.Please also notice that she indicates that when I wrote to the clients she noted in her rant to me, that these notable and trusted companies "laughed" with her about my complaint I sent them the entire email exchange as well, which exposes Megan [redacted] 's disparaging commentary I really don't think Walgreens, Arm and Hammer and Johns Hopkins University would jeopardize their brand by aligning themselves with such customer disparaging practices and I do plan to take this up with higher authorities in each of these companies to whom I wrote, because if indeed they do have on staff those who would betray their brand and express such disregard for their customers, surely they will want to staunch such a breach to their public reputation.5) Also notice in Megan [redacted] 's deplorable epistle she says Blockbuster would "gladly" refund my money Until yesterday when I contacted my bank and requested a charge back I had received no refund Of course, I shall have one now.6) Note that in the final direct message to me from Megan [redacted] , after I contacted the Blockbusterprint.com customers she claims are her "friends" she sends a note: "Go clean something, Maybe a toilet." It so happens that I do have higher education and I don't clean for a living, however I do employ many honorable people who clean toilets and other things and places that many feel too good to do, and I provide them with the opportunity to care for themselves, their families and lead productive lives in America, and I am so proud and humbled to be able to do so This, Megan [redacted] , snubs her nose at and ridicules I am sure Blockbusterprint.com will have a number of self-absorbed, arrogant and entitled customers who may share this same sentiment, but I am suspecting there are far more customers that will find Megan [redacted] and Blockbusterprint.com (should they rally their wagons around this pariah) to be reprehensible, and will seek out other companies to handle their print work.At this point, I want nothing from Blockbusterprint.com or their vicious and beastly Account Representative Megan [redacted] But I do feel a need to share this horrific experience with the public I shall begin my publication efforts here on the Revdex.com website, next, social media and then the broadcast news mediaI see this type of business behavior as traitorous to the American Ideal I see this as my civic duty to report See Below (You will need to read bottom up to get the full and chronological report):You will also want to see the Revdex.com response to my complaint that Megan [redacted] filed with the Revdex.com In it is where she claims that Walgreens, Arm and Hammer and Johns Hopkins University laughs with her about my complaintRe: Arm & Hammer Brand Associated with Blockbuster Print Inappropriate Business Practices and CommunicationsFrom:BlockbusterPrint.com To:Linda [redacted] Date:Tue, Jun 7, 11:amGo clean something! Maybe a toilet! www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted] Chicago, IL On Tue, Jun 7, at 11:AM, Linda [redacted] wrote:Dear Arm and Hammer (Church & Dwight Co.) Department:I want to advise you that Blockbuster Print is including your name as an endorsement of its bad business practices I am sure Arm and Hammer doesn't want to be associated with a company that directly flaunts the Arm and Hammer name in its unprofessional harangue on its customers as though Arm and Hammer supports suchThe Blockbuster Print CusSvcDepthas engaged in extremely inappropriate business practices and communications to include 1) not properly handling our expedited print order, 2) trying to coerce us to paying more to use their services after they made us miss our important deadline, 3) engaging in an inappropriate verbal attack when we asked for a refund, 4) after finally agreeing to provide a refund, never gave us the refund The email exchange is below: (Please read bottom up.)Respectfully,Linda ***Chores To Go [redacted] Sent from my iPhoneBegin forwarded message:From: Linda [redacted] Date: June 8, at 8:14:PM CDTTo: [email protected]: Fwd: WHERE IS MY ORDER?!Sent from my iPhoneBegin forwarded message:From: "BlockbusterPrint.com" Date: May 31, at 6:41:PM CDTTo: Linda [redacted] Subject: Re: WHERE IS MY ORDER?!WOW! Allow me to respond to your shocking statementswhat an incredible email you just fired off We are not "shaking you down"Is this a joke? This is our line of work, we charge for our production time of designsThis is not a mafia movieWe offered you our help as a last and 3rd option but we first were chatting with you to help you export a better quality file which you did not care to discussIt seems that you think we are is who do not know how to work filesWe work with over 4,customer orders per day, when there is an issue, trust the people who do this for a living when they tell you your artwork is low resolution Allow me to repeat that the art you sent is low quality jpegsNobody on the planet can perfect your qualityIt has nothing to do with cheap vs expensive vs us vs othersThis is standard artwork issue for all print industryAnyone who told you that your files are good is only looking to take your moneyUnlike others, we actually care about our clientsThe problem with some customers sometimes is they are very certain about things they have no clue onWe try to help and because they don't know what to do, their replies are like yoursBlaming us because you did not check your email, blaming us because your files are bad, blaming us for the delay when we cared enough to not print bad work for you, yet some magician came about and said the files are greatOk, you will see what quality whoever will print this will give youOnly then will you understand what we were trying to help withWe find it shocking that you say we failed to inform youThere are many ways of communication in this worldBeing web based and needing to show you artwork, we use email in our line of work to show you issues or artwork proofingSomething we cannot do by phoneFailure is you checking your email Instead of you being upset and writing emails that show that you have no idea what we are trying to help you with, it is easier to ask questions because were were helping you achieve a better fileWe asked questions to understand how your files were setup so we could help youinstead, you went off the diving board Your pictures are compressed and as a company who specializes in quality, we have to inform youBut again we said we could print if you likedSome customers do not care for perfect quality but we have to give good products We service over 4,orders per day and print for clients like The US Army, Lego Toys, Walgreens, Johns Hopkins University, Arm & Hammer and many more who understand the value we bringthey spend over $80,on large national projects, yet, Linda [redacted] from from Frisco Texas who spent $has figured everything out Linda, those who bark the loudest know the leastYou have proven that today with misinformation you listed and the blame you pointed during our help for you as professionals in our industryYou were your own worst enemy here todayWe were trying to help you and outlined your issues, what we could do to help you and also offered a helping hand as a last resort Then againyou are printing postcards for cleaning services so, we understand and expect a reaction from someone in your line of workIf you were smarter and had any education to realize when people are helping you, you would not be cleaning peoples trash Refund has been gladly issuedBless the person who deals with you nextPlease never shop with us againWe do not work with these types of low end clients who do not have a clue what they are talking about Megan [redacted] | Account Executive Team Member Image removed by senderwww.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted] Chicago, IL On Tue, May 31, at 6:PM, Linda [redacted] wrote:Number I NEVER RECEIVED ANY NOTIFICATION FROM BLOCKBUSTERI have no idea how that fell thru the cracksThat you obviously have a policy that prohibits you from making a call as a back up measure so this kind of debacle doesn't occur I paid for expedited shipping for a reason I was giving this company the benefit of the doubt, holiday mail back upNEVER, never, never had I thought you hadn't started the job and was waiting for me to respond to a message you say you sent that I never got My BadI have another company that has been able to render a good product from my artwork, but they cost moreSo, cheap me, I thought I would try youNOW MY PROJECT IS IN JEOPARDY, all for a savings of about $bucks (including shipping)They did not adjust the files nor indicate a need to do soPlease refund my card with the payment I gave youI am going to take this money add the difference and hire the other company pay even more for overnight shipping and SAVE MY PROJECT and not lose the other money I invested in this High Jack as used in this context, your failure to properly notify me (if that even happened after all you had no problem emailing a receipt for my payment and I got it with no problem) has my back against the wall, and now you come with a $shake down to fix it.Surely, you have the highest integrityI am focused on saving my projectSorting through the details with you to relieve your itching heads is not something I really want to continue to deal with Here we go, I forgive youGod bless you your families, your business success.Now,Please just refund my money.Linda [redacted] Sent from my iPhoneOn May 31, 2016, at 5:PM, BlockbusterPrint.com wrote:High jacked? What does that mean? What is ridiculous? Not debate? Debate what Linda? I am not understanding Are you getting the information we are chatting to you about? Your files are low resolution print If we print, it will be bad qualityIf you want good quality you need to send us new artworkIf you cannot do that either, we have designers who can help if you need them to as a last resort We can refund you but your statements left us scratching our heads as to what they meantWe are watching out for you and if you look at your files you will see how bad quality they are but if you are happier printing these we can certainly print them for youJust expect them to be poor quality Most customers appreciate this warning we provide so they do not wast their moneySo we are confused as to what your statements meant Megan [redacted] | Account Executive Team Member Image removed by senderwww.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted] Chicago, IL On Tue, May 31, at 5:PM, Linda [redacted] wrote:Please just refund meThis is ridiculousIn many levelsI'll not debate it nor be high jacked.Thank you Linda ***Sent from my iPhoneOn May 31, 2016, at 4:PM, BlockbusterPrint.com wrote:Indeed we emailed you on that dayWe can resend the email if you like but we would not recommend printing thisDo you have the original source file where you designed it? If yes, save it as a pdf and that could help with your qualityIf you do not have the main design file in layers you would need to redesign something of good quality if you want a good productUsually when some customer artwork is low quality we can get away with printing slightly blurry but these are very low qualityDid you design these yourself? If yes, what software did you use? We can design for you as well for $if you need professional designers to help as a last resort Let us know Megan [redacted] | Account Executive Team Member Image removed by senderwww.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted] Chicago, IL On Tue, May 31, at 4:PM, Linda [redacted] wrote:I never received any correspondence from you And now I have an event, the faculty paid for, staff scheduled and no flyers to advertise itNow no lead time to assure attendanceThe artwork sent is all I have or know how to doWould you call me to arrange how to not be totally devastated by this debacle?! Linda [redacted] Sent from my iPhoneOn May 31, 2016, at 3:PM, BlockbusterPrint.com wrote:Hi Linda, How are you? We emailed you on 5/at 3:06pm regarding the artwork you sent usWe did not hear back from youThe files you sent are very compressed and low qualityWe wrote in to ask you to send us better files or if you want we can print these low quality filesYou declined a proof and you marked the files as "perfect print as-is" but we want to make you aware of this because they are not perfect and they will be unusableWe are glad we caught this for you because you would have certainly been upset at what came in the mail Thank you for writing backWere you able to send better quality artwork?Megan [redacted] | Account Executive Team Member Image removed by senderwww.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted] Chicago, IL On Tue, May 31, at 2:PM, Linda [redacted] wrote:Order number: 63DBECB9F3-C9BI ordered expedited shipping AND my order STILL HAS NOT ARRIVED.Linda [redacted] Sent from my iPhone Sincerely, Linda ***

The reason why nobody offered you a free reprint is because we printed what you approvedAnd the reason the design team did not tell you the inside "should be flipped" is because rotation is preference when it comes to horizontal greeting cardsThere is no standard layout to rotationSome choose to have them unfold and open in one orientation while others choose anotherWe laid out one way which you approvedIf you did not like it, why did you approve it? Our 100% satisfaction guarantee does state that if we have caused error to a products quality, bad cutting, damaged boxes, or if we forgot to fold a folded piece that we would reprint and make it right, free of chargeBut in your case, you CLEARLY approved a design you then found many excuses about like "well I am not a designer" to "why didn't anyone tell me." When in reality, rotation is preferenceYou can print and unfold a greeting card in over waysWe chose one design and you approved itYou said, "It was hard to understand" so then why would you have us print something you did not understand? You did not ask any questionsYou looked at a design and told us to print itIf you did not like it or did not understand the easy to see layout, we gladly could have explained it for you if you had a hard time looking at what is self explanatoryOur email documentation of us showing you the files and you approving them is clear evidence enoughSome people find this logical and easy to understand topic to be fair and understandableWe showed you a design, you said print it then 3-months later are blaming us for printing what you told us to printThat is like ordering a salad at a restaurant then yelling at the waiter for not bringing you steakThe equivalent to you upset with us for something you approved is like order that salad and telling the waiter, "Why didn't you guys tell me there is lettuce in here?" What are we missing here? We offered you a discount on a reprint but not a free reprint because we only printed what you told us to printAgain, rotation is a preference different from person to personYou just happened to not like the rotation you happened to approve and that is not our fault because we sent you proofs to look atAny logical human being can understand thisAs a company, we would not be spending this much time speaking about this if we were at fault as we are once in a whileWe reprint and we move on, but in this case, we printed what you told us to print. We can offer you a discount on a reprint to help you correct what you incorrectly approved and decided you did not like, but a free reprint is only possible if we created an error and your email evidence and chat clearly shows you approving what we sentWe cannot be blamed for taking your orders and doing what you asked us to doFairly simple thing for two adults to understand

This client has sent us different versions of her business cards that we have printed free of chargeEvery version she has sent has tiny variations (which she has changed) to font size and/or logo outliningShe ends up wanting to change it after she sends the order in for a reprintWe keep
printing for free for her while she experimentsShe threatened to file a Revdex.com complaint if we did not continue helping her on something we do not help with which is designingWe are a print company not a design companyShe is new to designing and doing all this on her own because she refuses to hire a professional designer to help her. She has tried to use a threat of a Revdex.com dispute as leverage to get even more free sets for issues on her endWe will not succumb to back mailWe service thousands of very happy people who go above and beyond forFew will never be happy no matter how many free things you give them for issues created on their endHer notes clearly explain what is going onShe keeps sending files, we print them, then she wants to make changesThat is like going to a restaurant and ordering something then when it is too late, you ask to change it, and then you change the order again and then blame others for not accommodating youUnfortunately, this is not how any business operates yet we have still accommodated her on a few roundsWe cannot help further She keeps sending new versions and as good people who offer exceptional service, we reprinted her new version for free, no questions askedWe did not design this business card for her, we only printed what she designed and sent us with various versionsShe is experimenting with designing, experimenting with software that is giving her issues because she is using low end software which is giving her these problems (which we explained to her) and she is experimenting on how to save files and how to convert files on our expenseFor the $she spent (and we refunded) we have spent over a month of time on her experiments and endless emails helping her and we can help her no longerWe have accommodated her and this and have gone above and beyond to help her with design advice, which is something outside of what we do as a businessShe has blamed us for not reviewing the files but we print what customers have designed themselvesWhat they have approved on their end before sending in for printIt is fairly easy to understand that when you save a file as your final version you are accepting it as final design you approve for print and when you send that version to a print company it is because you have accepted it as your final versionShe admitted she noticed the issue after sending us the artworkWe printed times for her, months agoThe brochures she sent us were perfect because she did a better job on thoseNo complaints on her brochures but the business cards she is experimenting with are not working the same for herWe do not design nor do we help with design but we have helped her throughout and we can no longer helpAny fair and logical person is able to understand this, We explained to her that she needed to sort out her artwork before she sent it in for free reprint and in her emails and we told her that we would no longer offer any more free reprints and we have given her a 100% refund of $It is usually the clients who spend the least, who we give free products to, say sorry to them for issues on their end and they become the ones who have all the energy (and lots of time) to complain for months on top of it for issues on their end (not knowing how to design because she does not want to hire a professional designer)We have given her a full refund to shop elsewhere and experiment on someone elses expenseWe have done that and as we see, it has led to thisEnjoy the free business cards and please do not shop with us ever again

This client ordered from us over months ago and is only now trying to get a refundMany of our clients end up not using their prints and come back many months later, some half a year, and try to find any excuse to get a refund for their unused prints. This client originally ordered a
greeting card which is composed of sides but requires filesShe sent us artwork that was not sized correctly for the product she needed printingThe files were half the size and not finalized in the design. Before printing, our designers examined the artwork and informed her of the issue with her artworkShe then asked us to properly help her setup the artwork which we didWe presented her with a digital proof of the laid out artwork so she can approve it or she had the option to tell us to make changesWe do not print anything without the customer first seeing what is being printedIt is standard practice in our industry to show a client the artworkNot showing a customer the artwork is like a waiter ordering food for the customer without asking what they wish to eatIt is not something that wohld ever happen. This client approved the artwork as she said and when she got the product she said she wanted the one panel the opposite way yet she was the one who approved the artwork for printIf she had mentiomed she wished to have the rotation flipped we would have gladly done so but she approved the artwork for print and we only did what she requested. When we asked her why she approved it she said, "Well I'm not a designer I did not know how it would print." So why would she have approved a rotation she clearly looked at? She is trying to blame us for her mistake is what this isWe are used to this stuffIt is rare but it happens. We service thousands of happy clients per week and we address any issues we are ever to blame forIt is easier to reprint than to deal with these disputes but when we have done what the client has approved and requested and then we are blamed or blackmailed with negative feedback we do not tolerate thatEspecially when an order is over months old like this one. If she did not like the rotation, why did she approve it? We do not print files our customers have not seenThat happening is the equivalent of a care salesman picking the color of your new car without telling youIt just does not happenThis client is looking to pull a fast one on us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, so long as the refund does show up on my credit card
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/20) */
Hi [redacted], good afternoon to you.
So sorry to hear you are having issues with your order and contact with [redacted]. She excitingly is on maternity leave this week so we truly apologize for that. I see her last email to you was just before the...

weekend. (a few days ago) We have assigned [redacted] as your new rep.
I see here that you sent in artwork for your gold foil business cards that is not up to print specifications or proper quality for masking. I also see that [redacted] has gone back and forth with you in over 10 emails helping and advising you to adjust the artwork so we may print a better set and you were increasingly upset because of a spec required in the print industry. [redacted] was only helping you in a proper file setup for what would work in your best interest so you did not get a bad set of cards.
The reason your order has not arrived is due to the artwork. We are unable to print what you sent for a full foil canvas. Gold foiling must be 50% of the card and you have 100% black mask layer for foil.
Also, you had very thin fonts in some areas which [redacted] advised would not turn out well. Minimum font size recommended is a 12pt for a proper foil application.
Because we are a print company and not a design firm we are unable to design the artwork for you. We only print but do advise on how to better your artwork to achieve the best foil print application.
As for your comments about our business. We have an A+ rating and service thousands of clients all over the country for over a decade and some of them are [redacted] & [redacted] US [redacted] and many who write thousands of positive reviews on our site as you can too.
We welcome all positive and the few negative. We understand that out of the thousands we service per day we too may fall short of always being the best. If a company were to scam people as you mention, I assume they would sell fake diamond watches, not business cards for $10. Please do not let the inability for us to print the artwork you designed on gold foil to have anything to do with our perfect name in the industry and all over the country. If you want us to print what you sent we can but it will turn out poor. We are only watching out for you and I do not see that you sent new files in.
We are also on the 2nd floor of our [redacted] office building in Chicago as OnAirr Productions (our parent company who owns BlockbusterPrint) which is a secured entrance so I am not sure how your friend would have arrived to the conclusion.
It's not a big issue, it is just that your files are not suitable for print and if you need us to complete the order we need print suitable artwork.

Thousands of other customers have received their packages since the time you ordered but without proper artwork we are unable to print anything unfortunately.
No need for you to spend time on the phone with your bank about your charge, we have already refunded in full before the weekend due to "inability to service". You will see the refund applied in just 2-3 business days or so.
Please do contact us back if you need anything else.

Hi David,
Samantha here. I just got off the online chat with you before you sent this. We already gave you your tracking info that shows early delivery with UPS tracking # [redacted]
We just got your Revdex.com complaint where you said we are a scam because your order didn't arrive on time,...

but you just spoke to us in an online chat before this dispute came through which leaves us straching our heads since we informed you that your package arrived early to you.
If we were a scam, we would sell something cooler, like fake Rolex watches, not pieces of paper called postcards that cost $20.
You were very polite and when we gave you tracking you wished us a good weekend. Now we see this Revdex.com post from you where you call us a scam. Can you tell us what this is about because we are so confused to see this after we have provided help for you and an early delivery.
Here is the chat........
10:47 AM
10/20/2015
David: I need my postcards by Halloween to promote a party. The order number is [redacted]
10:48 AM
10/20/2015
Samantha [redacted]: I see here that your order is arriving today. It shipped out on the 16th and completed on 15th. You picked a 3 day print which started on the 14th so your order finished 1 day early. Here is tracking... [redacted] UPS.com
10:49 AM
10/20/2015
David: OK thats all I needed. Thank you Samantha and have a wonderful day.
10:49 AM
10/20/2015
Samantha [redacted]: You as well David
10:50 AM
10/20/2015
David: left the chat
10:50 AM
10/20/2015
Samantha [redacted]: left the chat
I do not see that you emailed us anything before the chat we just had with you. We do not have any emails from you but we gave you your info in the chat and then you submit this dispute right after. Strange!
You placed your order on the 13th at 6pm at night (our website states cut off time for print is 1pm which is also listed inside your account) so your order started the 3 business day print speed you chose on Wednesday the 14th and it finished printing 1 day early in only 48 hours on Thursday the 15th.
It then shipped out on Friday the 16th for a UPS 2 business day delivery which you will see arrives to you today, Tuesday, October 20th which is very much on time and actually 1 day early. (everything is in business days)
Three day print + 2 day ship which is what you selected as you can see from the attached screenshot of your order details.
You can also log into your account for live tracking. We have been offering a live status tool for 7 years now where you can login and see your package status and if you had logged in you could see the tracking which was posted on Friday and shows delivery for today.
We even have a mobile version of our site where you can track it as well. You just went straight to the Revdex.com for some reason after you spoke to us even after we gave you your tracking which clearly shows an early delivery.
Here is your UPS tracking.... [redacted]
We know you are a new customer but to call our respectable service a scam when we offer tracking tools for your package within your account is a little extreme. Especially when we took care of you for early delivery.
Take care. (print.jpg)

Complaint: 11489029
I am rejecting this response because: From: Linda [redacted] [mailto:[email protected]] Sent: Thursday, June 09, 2016 7:22 PMTo: Customer Relations <[email protected]>Cc: [email protected]; [email protected];...

[email protected]: Revdex.com Complaint ID 11489029 To All Who Read,First I would like to say, much to my dissatisfaction, Blockbusterprint.com does not have any telephonic communication that it entertains with it's clients that are unable to come in person into their shop, however, this communication limitation of Blockbusterprint.com appears to be a blessing of vindication for me and my complaint against them.  We the public do not have to rely on he said she said, we have full documented disclosure of every word of the interaction between me and the very unprofessional, arrogant Blockbusterprint.com Account Executive Megan [redacted].  I feel very sad for Mr. Gus [redacted]s, the owner of Blockbusterprint.com, that he is allowing this individual to represent his company.  Mr. [redacted]s, could not have built this business with the deplorable communication skills, and flagrant disregard and disdain for the small business owner that seeks services from Blockbusterpint.com as exemplified by Megan [redacted].  As will be seen in the complete and unedited communications between myself and this Megan [redacted] character, something is very amiss.  To be clear, I am not a psychological or medical professional, but I ponder this from my lay person observations, it is likely that Megan [redacted] has mental medical issues that are either undiagnosed and/or untreated and this is saddening. I pray for a healing.  Howbeit, Mr. [redacted]s has unleashed this tragically disturbed individual on his valuable customers, yes even what may appear on the surface to be small business customers.  As Megan [redacted] refers to as, "low end".In the complete transcript below, please notice some very interesting points. 1) I was provided a choice on Blockbusterprint.com to either submit my artwork for printing AS IS or to pay for A PROOF. I selected AS IS.  2) I was provided with shipping options, I selected expedited shipping.   You will see in Megan [redacted]'s verbal tirade that she indicates that my artwork was substandard.  I clearly did not request her appraisal.  I clearly indicated AS IS.3) You will also see in the transcript that Megan [redacted] said that I was sent an email advising me of this disparaged appraisal of my artwork,  No email was ever received to the email account provided to BlockbusterPrint.com.  Neither did an email post in my spam or trash accounts, even after Megan [redacted] stated the message would be resent.  But there never should have been an email sent anyway as the clear request was made to print AS IS.  Also please be aware that this claim that this unwarranted email was sent, came a week after the time I was to have received my expedited shipment of a completed print project. At this point, my project was jeopardized because there were no card flyers to distribute.  4) Please also note that I had no problem receiving the notice that Blockbusterprint.com had received my order and that they had accepted payment.  Also, no problem at all receiving the awful messages Megan [redacted] vomits. (What self respecting company or brand does that, or allows under any circumstances?)  You will also see that when Megan [redacted] responded to the initial Revdex.com complaint that I lodged she misrepresented the amount of money she wanted to charge me to fix my order that I had already indicated I wanted printed AS IS and shipped to me via expedited shipment.  The order was a small $64.80 order but Megan [redacted] who had already delayed my order and jeopardized my project advised me that they could fix it for an additional $200.00.  She reported in her response to the Revdex.com that she quoted me $100.00, as if that lie would make the shakedown look any better and I guess she figured I would not present what really happened as I have below.Please also notice that she indicates that when I wrote to the clients she noted in her rant to me, that these notable and trusted companies "laughed" with her about my complaint.  I sent them the entire email exchange as well, which exposes Megan [redacted]'s disparaging commentary.  I really don't think Walgreens, Arm and Hammer and Johns Hopkins University  would jeopardize their brand by aligning themselves with such customer disparaging practices and I do plan to take this up with higher authorities in each of these companies to whom I wrote, because if indeed they do have on staff those who would betray their brand and express such disregard for their customers, surely they will want to staunch such a breach to their public reputation.5) Also notice in Megan [redacted]'s deplorable epistle she says Blockbuster would "gladly" refund my money.  Until yesterday when I contacted my bank and requested a charge back I had received no refund.  Of course, I shall have one now.6) Note that in the final direct message to me from Megan [redacted], after I contacted the Blockbusterprint.com customers she claims are her "friends" she sends a note: "Go clean something, Maybe a toilet."  It so happens that I do have higher education and I don't clean for a living, however I do employ many honorable people who clean toilets and other things and places that many feel too good to do, and I provide them with the opportunity to care for themselves, their families and lead productive lives in America, and I am so proud and humbled to be able to do so.  This, Megan [redacted], snubs her nose at and ridicules.  I am sure Blockbusterprint.com will have a number of self-absorbed, arrogant and entitled customers who may share this same sentiment, but I am suspecting there are far more customers that will find Megan [redacted] and Blockbusterprint.com (should they rally their wagons around this pariah) to be reprehensible, and will seek out other companies to handle their print work.At this point, I want nothing from Blockbusterprint.com or their vicious and beastly Account Representative Megan [redacted]. But I do feel a need to share this horrific experience with the public.  I shall begin my publication efforts here on the Revdex.com website, next, social media and then the broadcast news media. I see this type of business behavior as traitorous to the American Ideal.  I see this as my civic duty to report.   See Below (You will need to read bottom up to get the full and chronological report):You will also want to see the Revdex.com response to my complaint that Megan [redacted] filed with the Revdex.com.  In it is where she claims that Walgreens, Arm and Hammer and Johns Hopkins University laughs with her about my complaint. Re: Arm & Hammer Brand Associated with Blockbuster Print Inappropriate Business Practices and CommunicationsFrom:BlockbusterPrint.com <[email protected]>To:Linda [redacted] <[email protected]>Date:Tue, Jun 7, 2016 11:56 amGo clean something! Maybe a toilet! www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted]Chicago, IL 60611 On Tue, Jun 7, 2016 at 11:50 AM, Linda [redacted] <[email protected]> wrote:Dear Arm and Hammer (Church & Dwight Co.) Department:I want to advise you that Blockbuster Print is including your name as an endorsement of its bad business practices.  I am sure Arm and Hammer doesn't want to be associated with a company that directly flaunts the Arm and Hammer name in its unprofessional harangue on its customers as though Arm and Hammer supports such. The Blockbuster Print Cus. Svc. Dept. has engaged in extremely inappropriate business practices and communications to include 1) not properly handling our expedited print order, 2) trying to coerce us to paying more to use their services after they made us miss our important deadline, 3) engaging in an inappropriate verbal attack when we asked for a refund, 4) after finally agreeing to provide a refund, never gave us the refund.  The email exchange is below:  (Please read bottom up.)Respectfully,Linda [redacted]Chores To Go[redacted]Sent from my iPhoneBegin forwarded message:From: Linda [redacted] <[email protected]>Date: June 8, 2016 at 8:14:10 PM CDTTo: [email protected]: Fwd: WHERE IS MY ORDER?!Sent from my iPhoneBegin forwarded message:From: "BlockbusterPrint.com" <[email protected]>Date: May 31, 2016 at 6:41:09 PM CDTTo: Linda [redacted] <[email protected]>Subject: Re: WHERE IS MY ORDER?!WOW!  Allow me to respond to your shocking statements. what an incredible email you just fired off.  We are not "shaking you down". Is this a joke? This is our line of work, we charge for our production time of designs. This is not a mafia movie. We offered you our help as a last and 3rd option but we first were chatting with you to help you export a better quality file which you did not care to discuss. It seems that you think we are is who do not know how to work files. We work with over 4,000 customer orders per day, when there is an issue, trust the people who do this for a living when they tell you your artwork is low resolution.  Allow me to repeat that the art you sent is low quality jpegs. Nobody on the planet can perfect your quality. It has nothing to do with cheap vs expensive vs us vs others. This is standard artwork issue for all print industry. Anyone who told you that your files are good is only looking to take your money. Unlike others, we actually care about our clients. The problem with some customers sometimes is they are very certain about things they have no clue on. We try to help and because they don't know what to do, their replies are like yours. Blaming us because you did not check your email, blaming us because your files are bad, blaming us for the delay when we cared enough to not print bad work for you, yet some magician came about and said the files are great. Ok, you will see what quality whoever will print this will give you. Only then will you understand what we were trying to help with. We find it shocking that you say we failed to inform you. There are many ways of communication in this world. Being web based and needing to show you artwork, we use email in our line of work to show you issues or artwork proofing. Something we cannot do by phone. Failure is you checking your email.  Instead of you being upset and writing emails that show that you have no idea what we are trying to help you with, it is easier to ask questions because were were helping you achieve a better file. We asked questions to understand how your files were setup so we could help you. instead, you went off the diving board.  Your pictures are compressed and as a company who specializes in quality, we have to inform you. But again we said we could print if you liked. Some customers do not care for perfect quality but we have to give good products.  We service over 4,000 orders per day and print for clients like The US Army, Lego Toys, Walgreens, Johns Hopkins University, Arm & Hammer and many more who understand the value we bring. they spend over $80,000 on large national projects, yet, Linda [redacted] from from Frisco Texas who spent $65 has figured everything out.  Linda, those who bark the loudest know the least. You have proven that today with misinformation you listed and the blame you pointed during our help for you as professionals in our industry. You were your own worst enemy here today. We were trying to help you and outlined your issues, what we could do to help you and also offered a helping hand as a last resort.  Then again.... you are printing postcards for cleaning services so, we understand and expect a reaction from someone in your line of work. If you were smarter and had any education to realize when people are helping you, you would not be cleaning peoples trash.  Refund has been gladly issued. Bless the person who deals with you next. Please never shop with us again. We do not work with these types of low end clients who do not have a clue what they are talking about.     Megan [redacted] | Account Executive Team Member  Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted]Chicago, IL 60611 On Tue, May 31, 2016 at 6:08 PM, Linda [redacted] <[email protected]> wrote:Number 1 I NEVER RECEIVED ANY NOTIFICATION FROM BLOCKBUSTER. I have no idea how that fell thru the cracks. That you obviously have a policy that prohibits you from making a call as a back up measure so this kind of debacle doesn't occur.  I paid for expedited shipping for a reason.  I was giving this company the benefit of the doubt, holiday mail back up. NEVER, never, never had I thought you hadn't started the job and was waiting for me to respond to a message you say you sent that I never got.   My Bad. I have another company that has been able to render a good product from my artwork, but they cost more. So, cheap me, I thought I would try you. NOW MY PROJECT IS IN JEOPARDY, all for a savings of about $50 bucks (including shipping). They did not adjust the files nor indicate a need to do so. Please refund my card with the payment I gave you. I am going to take this money add the difference and hire the other company pay even more for overnight shipping and SAVE MY PROJECT and not lose the other money I invested in this.  High Jack as used in this context, your failure to properly notify me (if that even happened after all you had no problem emailing a receipt for my payment and I got it with no problem) has my back against the wall, and now you come with a $200 shake down to fix it.Surely, you have the highest integrity. I am focused on saving my project. Sorting through the details with you to relieve your itching heads is not something I really want to continue to deal with.  Here we go, I forgive you. God bless you your families, your business success.Now,Please just refund my money.Linda [redacted]Sent from my iPhoneOn May 31, 2016, at 5:34 PM, BlockbusterPrint.com <[email protected]> wrote:High jacked? What does that mean? What is ridiculous? Not debate? Debate what Linda? I am not understanding.  Are you getting the information we are chatting to you about? Your files are low resolution print.  If we print, it will be bad quality. If you want good quality you need to send us new artwork. If you cannot do that either, we have designers who can help if you need them to as a last resort.  We can refund you but your statements left us scratching our heads as to what they meant. We are watching out for you and if you look at your files you will see how bad quality they are but if you are happier printing these we can certainly print them for you. Just expect them to be poor quality.  Most customers appreciate this warning we provide so they do not wast their money. So we are confused as to what your statements meant.     Megan [redacted] | Account Executive Team Member  Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted]Chicago, IL 60611 On Tue, May 31, 2016 at 5:03 PM, Linda [redacted] <[email protected]> wrote:Please just refund me. This is ridiculous. In many levels. I'll not debate it nor be high jacked.Thank you  Linda [redacted]Sent from my iPhoneOn May 31, 2016, at 4:53 PM, BlockbusterPrint.com <[email protected]> wrote:Indeed we emailed you on that day. We can resend the email if you like but we would not recommend printing this. Do you have the original source file where you designed it? If yes, save it as a pdf and that could help with your quality. If you do not have the main design file in layers you would need to redesign something of good quality if you want a good product. Usually when some customer artwork is low quality we can get away with printing slightly blurry but these are very low quality. Did you design these yourself? If yes, what software did you use? We can design for you as well for $200 if you need professional designers to help as a last resort.  Let us know.    Megan [redacted] | Account Executive Team Member  Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted]Chicago, IL 60611 On Tue, May 31, 2016 at 4:50 PM, Linda [redacted] <[email protected]> wrote:I never received any correspondence from you.   And now I have an event, the faculty paid for, staff scheduled and no flyers to advertise it. Now no lead time to assure attendance. The artwork sent is all I have or know how to do. Would you call me to arrange how to not be totally devastated by this debacle?! Linda [redacted]Sent from my iPhoneOn May 31, 2016, at 3:13 PM, BlockbusterPrint.com <[email protected]> wrote:Hi Linda, How are you? We emailed you on 5/20 at 3:06pm regarding the artwork you sent us. We did not hear back from you. The files you sent are very compressed and low quality. We wrote in to ask you to send us better files or if you want we can print these low quality files. You declined a proof and you marked the files as "perfect print as-is" but we want to make you aware of this because they are not perfect and they will be unusable. We are glad we caught this for you because you would have certainly been upset at what came in the mail.  Thank you for writing back. Were you able to send better quality artwork?Megan [redacted] | Account Executive Team Member  Image removed by sender. www.BlockbusterPrint.com Production Facilities: CA - TX - OH - IL - FL - NY (Company Video) Corporate Office: [redacted]Chicago, IL 60611 On Tue, May 31, 2016 at 2:48 PM, Linda [redacted] <[email protected]> wrote:Order number: 63DBECB9F3-C9BI ordered expedited shipping AND my order STILL HAS NOT ARRIVED.Linda [redacted]Sent from my iPhone
Sincerely,
Linda [redacted]

Complaint: 11567291
I am rejecting this response because:This is certainly not blackmail. This is a customer requesting a refund for a job that was not completed in a satisfactory manner. The website said 100% satisfaction guarantee and I was not offered a reprint at the time. I can’t imagine that the print design team members and “quality assurance” team mentioned on your website thought that I wanted the inside of my thank you cards printed upside down. The proof that I approved looked correct and no one from the printing company ever mentioned the inside should be “flipped” in order to print correctly. I’m requesting a 100% refund.
Sincerely,
Stephanie [redacted]