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Blog Talk Radio

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Reviews Blog Talk Radio

Blog Talk Radio Reviews (7)

Poor Quality
We were one of the first to use Blog Talk Radio, but the quality of their service was horrible, so we dropped them. I recently remembered them and looked to see if they were still in business. When I went to "Complaint" section, seems like their service has not improved at all. I'm glad I read these. I will not consider re-starting their services.
YAEGER CPA REVIEW 301-874-4900

• Dec 02, 2019

We first received complaint from the customer on December *, regarding the audio qualityWe offered the customer a month extension to her billing to give her a free month for the month of January, The customer accepted the free month for compensationWe also offered to do some testing with the host in effort to help improve the audio quality, the customer did not acceptWe received the second audio quality complaint on February *, 2017, which is the same day the customer re-upgraded the accountWe issued a refund on February *, 2017, for the February *, payment as well as the December *, payment to help compensate for the audio issuesWe have explained the known issues with the Direct Connect abilities and we also offer other alternative methods of connectingThe customer has the choice of which method of connectingThe customer also has the ability to cancel services at any time directly from within her accountThe customer has been compensated from her initial complaint up to the current billing cycleIt is the customer choice to continue connecting with the Direct Connect solutionIt is the customer choice to continue with the servicesWe offer a Free hosting platform that the customer is welcome to useWe cannot provide the Premium services at no cost moving forwardPlease let us know if we can provide any further assistance in this matterRegards, The BlogTalkRadio Team

• Nov 15, 2019

I have missed several weeks because I am not able to reach anyone to discuss my issues. Blog Talk advised that my payment did not go through and noted that I would have to upgrade my account to pay $99 per month rather than $39. per month. I checked with my bank and was advised that payment did indeed go through. I informed Blog Talk and they miraculously determined that the payment went through and that my account was updated to reflect this. But after several weeks I am unable to host the show and can't reach anyone. I think they are creating issues like this in hope that we will be forced to upgrade to the $99.00 plan. It seems that they have changed the plans. What we use to get for 39.00 now cost 99.00. I am going to make a complaint to anyone and everyone. No company this big should be this hard to reach. Consumers are allowing businesses to rule. What happen to supply and demand. I have been patient with all of the technical difficulties and so much more with this company but this is just crazy.

Hello, We have extended our apologies to [redacted] for the site-wide issues she experienced with the delay in uploaded content being available at the set time. This said, all web platforms run into issues from time to time and this is one example of what are very typical technical problems people run...

into when using web based platforms. So while we strive to reduce technical issues on our system, no web platform can guarantee a fully bug free experience, nor has a bug free experience ever been promised to anyone. All our hosts are free to leave the platform if the service does not meet their expectations, and for us it is the fear of losing our customers that keeps us working hard to fix intermittent issues that come up like these. After all it is in our interests to retain our hosts. As part of what is a standard refund process, we have issued a refund for the amount of $239.40 for the remainder of the year subscription in which was paid and have canceled the Premium services in her acco unt. It can take 24 – 72 hours for these funds to return to the credit card on file. In any case, these types of day to day production and refund issues are generally resolved by our support teams promptly without needing external intervention from organizations like Revdex.com or lawyers. As a media platform, the ads served on the customer pages are in line with the guidelines clearly disclosed in the BlogTalkRadio Terms of use that all our hosts implicitly agree to when they join our platform. The intent to advertise against their content is clearly disclosed, like with publishing on other like many content platforms across the web. Hosts have the full freedom to NOT choose our platform if they find the serving of ads disagreeable, and those that are already on the platform can cancel at any time. There is no deception in his front. As it pertains to the disbursement of their share of revenues for advertising revenues we capture against the content they publish, the terms clearly spell out that customers have to sign up for the revenue share program. The sign up process is necessary for the collection of critical payment information so that payments can be remitted to them, otherwise there is nowhere to send the money to. If a host does not perform the necessary steps that we have clearly communicated as necessity, proper revenue accounting cannot be done against their accounts, and payments cannot be remitted. Again, there is no deception on this front as it is and has been clearly disclosed in our terms of use. We clearly state that advertising will be run against hosted content, and we have provided a means for our hosts to capture revenue share payments for revenues earned against their content. In fact, the ability to earn advertising revenues against their podcast content is a critical benefit why many hosts join our platform. Podcast monetization is a critical component of the services we offer to podcasters as clearly spelt out on our site. Podcasters who do not want advertising in their content are free to choose from a number of other hosting platforms out in the marketplace, and there is nothing we do that prevents them from doing so. In summary: 1) This is a standard technical issue complaint, for which we have clear operational processes and refund policies to make good with our customers who are dissatisfied. A refund has been issued to this customer as part of our standard process on 8/**/16. 2) There is no deception around our intent to serve advertising against published content on our site. It is duly disclosed in the terms of use that users agree to when joining the platform, and also evident across the site as something we do. Content creators who do not want advertising on their content are free to choose from a plethora of other hosting options out in the marketplace that do not feature advertising. 3) For podcasters who want to receive payments for advetising revenues earned against their content, our terms clearly spell out the administrative processes necessary to enable us to remit payments to them. Without these processes completed by the content creators, there is nowhere the payments can go. This too is spelt out in the terms of use. There are many hosts benefitting from our monetization services, and we would be happy to provide references where needed. There is no friction in our operational process that necessitates external intervention on matters such as these, but we do understand that running a big platform like ours, users may from time to time feel the need to take their complaints public out of frustration. It is their right and it is to our interest of course to minimize them by treating our users well. We hope we've offered sufficient assurance that this is a routine technical complaint that has been escalated somewhat disproportionately. There is full disclosure across the service on our practices and none of our activities are deceptive or dishonest. If there is anything more you'd like to discuss, we'd be glad to offer further assistance. If you need to talk to anyone in our management team, I'd be happy to set up a time. Regards, -Sherry

We first received complaint from the customer on December *, 2016 regarding the audio quality. We offered the customer a month extension to her billing to give her a free month for the month of January, 2017. The customer accepted the free month for compensation. We also offered to do some testing...

with the host in effort to help improve the audio quality, the customer did not accept. We received the second audio quality complaint on February *, 2017, which is the same day the customer re-upgraded the account. We issued a refund on February *, 2017, for the February *, 2017 payment as well as the December *, 2016 payment to help compensate for the audio issues. We have explained the known issues with the Direct Connect abilities and we also offer other alternative methods of connecting. The customer has the choice of which method of connecting. The customer also has the ability to cancel services at any time directly from within her account. The customer has been compensated from her initial complaint up to the current billing cycle. It is the customer choice to continue connecting with the Direct Connect solution. It is the customer choice to continue with the services. We offer a Free hosting platform that the customer is welcome to use. We cannot provide the Premium services at no cost moving forward. Please let us know if we can provide any further assistance in this matter. Regards, The BlogTalkRadio Team

Review: Quite simply, I canceled my service months ago and have continued to be charged for the service $39/mo. I've reached out to them several times with no response. There is no customer service phone number, and they do not respond to their emails.Desired Settlement: 4 months x $39 = $156

Review: I have continuously attempted to contact customer service of blogtalkradio to close my account and find out how to get all of my archived content before it is deleted by blogtalkradio after I discontinue my subscription. They have made it impossible to contact them. They literally give phony tel. #'s on my [redacted] card statement and all other numbers are "not in service". It is my strong opinion that this is a scam based on my terrible experience and I am looking for damages of 24 months worth of payments to them to be returned to me immediately. That's 39.00 monthly for 2 years.

They have not, under the guides of consumer law, given me due course to see my issue completely resolved.

They didn't deliver the "service" (customer service) and therefore I want my money back.Desired Settlement: I want all of my Twisted South Radio shows from the past several years delivered to me via a hard drive and cloud and I want a refund for the past 2 years, $39.00 monthly for 24 months.

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Description: RADIO STATIONS & BROADCAST COMPANIES

Address: 25 Broadway, 9th Floor, New York, New York, United States, 10004-1058

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www.blogtalkradio.com


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