Blondie's on Main

Dear [redacted] ,Myself and the staff at Blondies are sorry that you were dissatisfied with your color serviceUnfortunately we cannot provide you with a refund due to the fact that we were not made aware that you were unhappy until after the hair was again alteredWe stand and always have stood behind the products and services that we provide and would be more than happy to have you as a return guest in the future.Respectfully yours,Tracy L

Dear [redacted] or To Whom it may concern, [redacted] was made aware of our 100% guarantee at the time of service She made no attempt to contact her stylist or myself prior to having her hair altered by another salon Therefore, no refund was or will be given Respectfully, Tracy L

Dear ***,Myself and the staff at Blondies are sorry that you were dissatisfied with your color serviceUnfortunately we cannot provide you with a refund due to the fact that we were not made aware that you were unhappy until after the hair was again alteredWe stand and always have stood behind the products and services that we provide and would be more than happy to have you as a return guest in the future.Respectfully yours,Tracy L

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was not made aware of any money back guarantee I repeatedly asked if the highlights would show up later and was assured that they would At no point was I told that if they didn't I could come back As I stated I just want the $for the color portion of the services, as it was not done properlyRegards,
*** ***

Dear *** or To Whom it may concern, *** was made aware of our 100% guarantee at the time of service She made no attempt to contact her stylist or myself prior to having her hair altered by another salon Therefore, no refund was or will be given
Respectfully, Tracy L