Blood Sweat & Tears LLC

This is a review of my experience with BST Construction (Blood Sweat & Tears LLC)Did a home remodeling project through Home Depot using BSTFirst off, Mr Gil F*, BST Construction RMG, missed the original meeting that was set up Besides not showing up, he didn't return my call This action caused an day delay in my project that was being done for a VA loan I went to Home Depot to reschedule and asked that they not use BST as they had already displayed horrible business practicesWell MrF [redacted] showed up and I decided since he was there to use BST because I didn't want additional delays in my projectThe price was just under $14,dollars payable up front By the way, this is illegal in California He said the money was held by Home Depot as a sort of escrow account and BST gets paid as work progresses MrF [redacted] also stated that the price was max value, but could be less Everytime we used time and money saving options however, I never got any reduction in priceI asked MrF [redacted] for an itemized list of work performed via text and emails and he flat out didn't respond I also had some discrepancies caused by his workers that required corrective action Again no response Not until I sent Home Depot an email days later and CC'ed MrF* Then he responded within an hour Amazing! The workers were courteous and steady workers, but MrF*'s actions were sneaky, misleading and unproffesional

Fraud, failure to complete estimate for repairs, failure to pay subcontract** workers
On SAtJuly 9, *** Finley, owner of BST Contruction came to inspect my home after water damageI gave him a $2,deposit (check # ***) to be my general contractor and start repairsOn Tuesday he came to my home with ** *** and introduc** him to me as "my drywaller"*** Finley told me that ** would be there on Thursmorning to start drywall repairOn Thurs July he had an appointment with me and my Farmers Insurance adjusterHe did not show upThe adjuster made his notes and scope of repairs and *** Finley promis** on many occasions that he would get his estimates for repairs to me ASAPOn the same day as the adjuster walkthrough I call** him and ask** him for his estimate, because the insurance company ne*** it and so did my mortgage company to issue me paymentHe became upset and text** me that the insurance adjuster was being unprofessional and that I was "his" clientAt

We paid BST (*** ***) $3,for interior painting and the job was not completed after monthsWe had to pay a different contractor $1,to finish the job

This is a review of my experience with BST Construction (Blood Sweat & Tears LLC)Did a home remodeling project through Home Depot using BSTFirst off, Mr Gil F*, BST Construction RMG, missed the original meeting that was set up Besides not showing up, he didn't return my call This action caused an day delay in my project that was being done for a VA loan I went to Home Depot to reschedule and asked that they not use BST as they had already displayed horrible business practicesWell MrF* showed up and I decided since he was there to use BST because I didn't want additional delays in my projectThe price was just under $14,dollars payable up front By the way, this is illegal in California He said the money was held by Home Depot as a sort of escrow account and BST gets paid as work progresses MrF* also stated that the price was max value, but could be less Everytime we used time and money saving options however, I never got any reduction in priceI asked MrF* for an itemized list of work performed via text and emails and he flat out didn't respond I also had some discrepancies caused by his workers that required corrective action Again no response Not until I sent Home Depot an email days later and CC'ed MrF* Then he responded within an hour Amazing!
The workers were courteous and steady workers, but MrF*'s actions were sneaky, misleading and unproffesional

We gave her a refund for the work we did not do its over Thank you *** *** VP Business Development BST Construction, LLC Office: ###-###-####

I am rejecting this response because:I have not received the refund check of $1,and no invoice for the amount the company is
keeping. At this point, I am out $3,on my credit card and no invoice for services rendered At this point, it appears that I have been taken to the cleaners

On August 30, 2017, I entered into an agreement with BST Construction regarding the installation of new patio doorThe referral to this company was received through Home AdvisorsThe reason for the requested new door is because I have a disability that requires me to use a scooter for mobilityThe weight of the scooter passing over the threshold of the previous door had been completely damage because the material is plasticDuring the price estimate, I thoroughly explained to Mr*** ***, owner of BST Construction, I wanted a steel threshold for the new door to prevent the same occurrence of breakageI also asked that a screen door be installed for ventilationMy initial choice was French doors because I knew they were equipped with a metal thresholdMr*** *** then told me he could also accommodate the same request with a sliding French doorHe indicated the door is lightweight and could be opened and closed with two fingersHe showed me a brochure with photos of b

I had water spots/stains on my kitchen ceiling I called BST Construction and the company owner gave me a quote of $2,to open up drywall and determine what was leaking and to deal with mold I was concerned about mold and let the business owner know that and the owner stated that with these kind of circumstances, there would definitely be mold, how much though and to what extremes he could not be able to say until he opened up the drywall He also gave me a quote of $1,to glaze my master tub and $for installing some baseboard for me Company required a deposit of $1,to start, $for the drywall/mold issue and $for the tub glazing Company came out on a Tuesday, cut a hole in my kitchen ceiling, and when I arrived home that evening there was a fan on and hooked to the kitchen ceiling I was told by the owner that this fan would need to run for about 2-days continuous The owner called me Thursday but I missed the call Then he called on Friday morning ar

Re: #- Complaint from *** ***We have spoken with *** *** this morning and have CC'd her on this email reply. We have been instructed by Bertha that this is the correct method in which to update the Revdex.com of an active resolution with the homeowner regarding this matter.You
may refer to the attached .pdf file for the resolution to this matter. In summary, the homeowner is going to hire a new contractor, order a new door, and have them install it. We are all in agreement that this is the best solution at this time.Please note it is our position on this matter is that Ms *** has more than a few versions that are different than what we have on record. There a history of misunderstanding or miscommunication that no longer benefits either party. In addition, there are several areas of her complaint that are a clear subversion of the facts. Here is just one, to make note of, in case the proposed resolution becomes tenuous."...Again, after not hearing from anyone at BST Construction, I called the first week of OctoberI spoke to the office manager, ***, who explained the door was being delivered to my home and the installation was scheduled on Saturday, October 7, 2017."Sounds reasonable, right? Except, it's misleading and here's why...I am *** and can speak to her statement directly.I have record on my personal cell phone that I CALLED HER on Oct 4th, not the other way around.I was doing it as a courtesy to update her on the door delivery status (which was to be about weeks from order date).I DID NOT schedule installation at that time because it would have been IMPOSSIBLE, since the door had still not arrived.We could go over her entire complaint in detail, as I have done above, but that may not be necessary at this time. It is our intention and hope that the resolution outlined and reiterated in the attached email will come to fruition and that the homeowner may be reimbursed once we recover the door that we installed.Thank you for keeping this correspondence on file and for record of our continuing attempts to make the appropriate and timely decisions.Regards,*** ***Blood Sweat & Tears, LLC

I am rejecting this response because:[redacted] must have forgotten, I called her as she was exiting the shower who then informed me the door was being delivered to my home. She further said, it was her intention to call me when she got into the office.It’s amazing how everyone at BST Construction conviently forgets important details. Any calls in the future will be recorded.

I FIND THE ENTIRE OUTLINE OF EVENTS TO BE UNFOUND** AND NOT ACCURATE , I WILL OUTLINE THE ENTIRE EXPERIENCES LIKE THIS VERY TYPICAL. PRIOR TO ME EVER GOING TO THE [redacted]S HOME ALMOST TWO WEEKS PRIOR I SPOKE TO MRS [redacted]S ON THE PHONE IN LENGTH WERE I EXPLAIN** WHAT MY ROLL WOULD BE AND THAT IF SHE...

SCH**UL** A APPOINTMENT WITH ME THAT IT WOULD COST HER A 2000.00 RETAINER SHE AGRE** AND WE SCH THE APPOINTMENT FOR THE THE 8TH  JULY  UPON HERE RETURN FROM HER VACATION. SHE WAS CONCERN** THAT SHE DID NOT KNOW HOW SHE WOULD HANDLE DEALING WITH THE INSURANCES COMPANY AND DID NOT WANT TO FACE THEM ALONE OR TRUST THAT THEY WOULD HAVE HER BEST IN MIND . AS I EXPLAIN** THAT GOING THROUGH THIS PROCESS IT COULD BE RUFF HOW EVER AS LONG AS  I WAS ENGAG** IN THE CLAIM IT WOULD BE ALLOW HER TO HAVE A POSITION IN THE CLAIM THAT WOULD GIVE HER DOLLAR FOR DOLLAR . DURING THE WALK THROUGH ONCE AGAIN I EXPLAIN** AND WENT OVER THAT I WAS COLLECTING A RETAINER AND THAT I WOULD CR**IT HER THIS DOLLAR AMOUNT AS I ALWAYS DUE UPON COMPLETION OF THE WORK THAT ARISES FROM THE CLAIM OF REPAIRS  . IN HER LETTER SHE MENTION** THAT WE WALK** THE JOB WITH ** AND AT THAT TIME WE DISCUSS** THE PROCESS FOR THE DRY WALL REPAIR AND THE SCH**ULE FOR WHEN THINGS WOULD GET START** AND THAT KIND OF THING . ALSO THE ADJUSTER WAS SCH**ULE FOR THE NEXT DAY AS I WAS LEAVING I EXPLAIN** THAT I MAY OR MAY NOT NE** TO BE THERE  HOW EVER ** WAS THERE AND TYPICALLY THE CARRIER WOULD RATHER JUST HAVE THE HOME OWNER TOTALLY FOCUS** THEM AND THE CLAIM ANY WAY . I SPOKE TO THE ADJUSTER OVER THE PHONE WERE I REMIND** HIM THAT HE NE[redacted] TO FOCUS ON HIS MEASUREMENTS AND THAT WE WOULD DISCUSS  THIS CLAIM TOGETHER AND NOT TO UPSET MY CLIENT HE AGRE** . WHEN MRS [redacted]S WAS DONE WITH WALK THROUGH EVERYTHING SEAM** OK IT WASN'T UNTIL TWO DAYS LATER WHEN SHE START** PRESSURING ME FOR THE SCOPE SHE HAD ALREADY BEEN RELOCAT** (HOTEL ETC )  DRYWALL WORK HAD ALREADY START** AND I WAS WORKING AWAY ON THE SCOPE SHE GOT VERY PUSHY WITH ME REGARDING THAT SHE NE** THE ESTIMATE AND HERE IS WHY . THE ADJUSTER HAD ALREADY GIVEN HER HIS NUMBER AND THIS HAPPENS ALL THE TIME SHE FELT THERE REALLY IS NOT ANY NE** FOR ME ANY LONGER THERE IS NO FIGHT SHE  IS GETTING PLENTY AND SHE CAN DO THIS HER SELF . I DID GET UPSET AND ASK** HERE WHY DONT WE JUST SPLIT WAS BECAUSE NO MATTER WHAT I COULD SEE THE WRITING ON THE WALL 34 YEARS IN THIS BUSINESS THERE ALWAYS THE SAME  SHE DID NOT WANT TO DO THAT AND WE AGRE** TO CONTINUE. SHE WENT LOOKING FOR PAINT I HAVE THE TEXTS AND THE CORRESPONDENCE TO SUPPORT AT A LATER DATE ALSO MANY CONVERSATIONS  WITH THE ADJUSTER REGARDING THE CLAIM . I ALWAYS SHOW UP ON MY JOBS ON A MILESTONE POINT DRY WALL WAS COMPLETE AND WE WERE GOING TO GET PAINTING START** SHE SHOW** UP ACTING WEIRD AGAIN LATER THAT DAY SHE TOLD ME I WAS LIEING ABOUT ** BEING ON THE JOB JUST REACHING FOR ANYTHING TO FIRE ME   . SHE NE**S TO PAY ** FOR HIS DRYWALL SHE AGRE** TO PAY HIM FROM THE START AND ME FOR MY TIME WHICH IS IN ACCESS OF THE 2000.00 SHE GAVE ME AND PAY US BACK FOR THE PAINT SHE HAD ME ORDER THIS IS NOTHING MORE THAN A SHAKE DOWN AND I WONT HAVE IT .