Blooma Tree Experts LLC

Ms [redacted] 's response contains some true statements and some liesIt is true that both willows were dying and I recommended she remove bothShe wanted to save one of the trees, despite my warning of the consequencesI agreed to prune out the dead wood in the north willow, which I didMs [redacted] agrees with this, as she says its "full green tops sway[ed] gently in the breezes." The problem is the tree is in its mortality spiral, which cannot be altered Ms [redacted] was there the entire time we worked, and she was happy with the work we didShe did not leave until after we were finished We had a crew of men that day: my lead climber and I (we are both ISA Certified Arborists) plus two trained groundsmen, not men, as Ms [redacted] stated We worked for hours, not the hours Ms [redacted] states I did return to her place after she called, and I spoke with her tenantThe tenant said Ms [redacted] would have her gardener take care of the limbPerhaps the tenant misspoke, but I trusted her since she spoke with Ms [redacted] about it We went above and beyond the call of duty that day: Two of my men even returned to her place from the next job because she wanted them to return a crow's nest to the treeBen had to climb the tree and replace the nest to please her Ms [redacted] 's expectations are unreasonableShe knows the tree is dyingHer desire to keep it is the problem, not our pruning

Ms [redacted] account is filled with untruths and accusationsShe had two dying willow trees; she decided to remove one and leave the other, despite its age and risk of failureOn that day of work, we removed one willow and thoroughly removed all the deadwood from the other, as our contract stated (I climbed throughout the canopy myself)--Ms [redacted] was home and was very pleased with our workWhat is falling now is live limbsAfter the first one fell, I drove over and surveyed the problemMs [redacted] was not home, but her tenant wasI saw that it was a live stem that had partially failed (which meant it was not our fault), and to remove it or to remove the tree, it would cost more moneyMs [redacted] is not willing to pay more to have the tree removedWe cannot be responsible for failing limbs from a dying tree when it was Ms [redacted] who decided against removing the treeI did return her call about the first limb that fell AND drove over to her house to survey the situation, so I was very responsiveIt is a lie that we were on-site "for no more than an hour"; even with a bucket truck, it took a long time to remove one tree and thoroughly climb through the second, removing all the dead woodIt is not our fault her willow is falling apart; the removed one was having the same issueMs [redacted] needs to accept the fact that her willow is dyingAs long as it remains there, it will drop limbs onto her house

On 6/18, I gave Ms*** a fair quote ($800), she agreedto the terms, she signed the contract, and she gave me a $depositThe following morning, 6/19, my office staff scheduled herjob and emailed her the date of work: 7/17.On Saturday, 6/20, Ms*** emailed, “Thank you for thebid and
coming so promptlyWe were needing it done sooner and will have tocancel the aptset for the 17th.”Monday morning, 6/22, my staff phoned Ms*** to discussthe schedule*** left a message saying she had rescheduled Ms***’s jobfor 6/(moving it forward three weeks), and letting her know since she signedthe contract, she would forfeit the depositHowever, we prefer to do the work,and we can do it on 6/*** also emailed Ms***Since Ms***’sonly reason for canceling was the timing of the job, we expected this news tobe met with joyMs*** never responded to the contents of this email, nordid we ever receive a phone call.On 6/25, Ms*** emailed to say she would pick up herdepositThat same day, we emailed: “Please read item on the back of thecontract you signedWe also never heard back a response as to Monday 6/andif that would fit your timeline better.”That same day, Ms*** emailed: “He said his bid waswithin reason and similar to othersIt is twice what two other people havequotedMy child was interrupting and I did not have adequate time and sure hewas awareI will contact the Revdex.com.”Ms*** agreed to meet me on that date and timeIf herchild was distracting her, she should have rescheduled the bid time or declinedto sign the contract (I have no recollection of a child’s disturbance)It wasonly after I read the bid back to her, asked her if she wanted us to go aheadand do the work, and after she signed the contract that I asked for a depositcheckPlacing a deposit on work to be performed is standard business practice.Contract law states you have hours to cancel a contractwith no penaltyThe contract Ms*** signed says (Item 11): “LIQUIDATEDDAMAGESIn the event Customer wishes to cancel the Contract acceptance,Customer agrees to pay, as reasonable liquidated damages, 15% of the total cashprices of the Contract or $whichever is greater.” This means I couldhave required her to pay $250, rather than $200.Ms***’s claim that “they are taking advantage of me asI am a woman” is sexist, offensive, and, frankly, shocking in this day and age.90% of my customers are women, and they are more than capable of making soundbusiness decisions and managing contracts with service providers

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Ms. [redacted] account is filled with untruths and false accusations. She had two dying willow trees; she decided to remove one and leave the other, despite its age and risk of failure. On that day of work, we removed one willow and thoroughly removed all the deadwood from the other, as our...

contract stated (I climbed throughout the canopy myself)--Ms. [redacted] was home and was very pleased with our work. What is falling now is live limbs. After the first one fell, I drove over and surveyed the problem. Ms. [redacted] was not home, but her tenant was. I saw that it was a live stem that had partially failed (which meant it was not our fault), and to remove it or to remove the tree, it would cost more money. Ms. [redacted] is not willing to pay more to have the tree removed. We cannot be responsible for failing limbs from a dying tree when it was Ms. [redacted] who decided against removing the tree. I did return her call about the first limb that fell AND drove over to her house to survey the situation, so I was very responsive. It is a lie that we were on-site "for no more than an hour"; even with a bucket truck, it took a long time to remove one tree and thoroughly climb through the second, removing all the dead wood. It is not our fault her willow is falling apart; the removed one was having the same issue. Ms. [redacted] needs to accept the fact that her willow is dying. As long as it remains there, it will drop limbs onto her house.

Ms. [redacted]'s response contains some true statements and some lies. It is true that both willows were dying and I recommended she remove both. She wanted to save one of the trees, despite my warning of the consequences. I agreed to prune out the dead wood in the north willow, which I did. Ms. [redacted] agrees with this, as she says its "full green tops sway[ed] gently in the breezes." The problem is the tree is in its mortality spiral, which cannot be altered.
Ms. [redacted] was there the entire time we worked, and she was happy with the work we did. She did not leave until after we were finished.
We had a crew of 4 men that day: my lead climber and I (we are both ISA Certified Arborists) plus two trained groundsmen, not 3 men, as Ms. [redacted] stated.
We worked for 2.25 hours, not the 1.5 hours Ms. [redacted] states.
I did return to her place after she called, and I spoke with her tenant. The tenant said Ms. [redacted] would have her gardener take care of the limb. Perhaps the tenant misspoke, but I trusted her since she spoke with Ms. [redacted] about it.
We went above and beyond the call of duty that day: Two of my men even returned to her place from the next job because she wanted them to return a crow's nest to the tree. Ben had to climb the tree and replace the nest to please her.
Ms. [redacted]'s expectations are unreasonable. She knows the tree is dying. Her desire to keep it is the problem, not our pruning.