Bloomfield Bicycle & Repair Shop, Inc.

Dear Ms***:With
each response Mr.*** gives, he seems to produce some other reason and
justification that he was right in wanting to return the bike. His latest response bears that fact to be
true. Mr*** apparently does not
recall the numerous phone calls our manager had with him regarding his issues
with the Ebike. It was not up to the
owner of the shop to address Mr***’s issues about the Ebike. Rather, Mr*** did what any owner should
have done which was to involve the two key people who knew the most about
electric bikes and to trust them. Both
the manager of the Ebike Department and the Sales manager of the Ebike Division
had spoken with Mr*** on numerous occasions in efforts to make things
right for him
Mr. *** also apparently doesn’t recall that it was he who contacted *** ***
initially (without our knowledge) and thereby prompting us to have our
representative become involved to insure that we were all on the same page
regarding Mr***’s concerns and how to best to rectify them. So, it is not that we dropped the ball, but
that Mr*** started the ball rolling with his phone call to ***
***. It is unfortunate that there seems
to be such a lack of recall on his part.
Lastly, it seems with each of his responses his recollection of events
and discussions seem to become different than our recollection of our discussions
and commentsAnd, finally, as stated previously, how can anyone who is
recommending to everyone not to do business with a company complain
later about that same company not offering to sell them something? This is
simply, to say the least, baffling
Hopefully
this resolves and satisfies this matter with you

Dear Ms.[redacted];
Thank
you for calling to our attention a matter that we clearly felt was resolved
when Mr.[redacted] was in our shop
""> As seen
in his letter Mr[redacted] says, "This is one of the worst experiences that I've
had in a decadeDo not buy an E-bikefrom this store." With those opening remarks it was clear that
he no longer wanted to do business with us.
In fact, once again, per his words, "I told one of his staff that I was
going to stop payment on the transaction"That was a definite indication to us
he no longer wanted to do business, despite the numerous phone calls we had directly
with Mr.[redacted], the numerous phone calls we made on his behalf and the direct
contact we made on his behalf by having the [redacted] regional manager come
to our store to discuss the customer's issue and talk to Mr[redacted] directly
Mr[redacted] continues to say "I did speak to the regional sales representative for
[redacted] (while the rep was in our
store) and, he was extremely helpful and more than willing to provide the
customer service that was absent from Bloomfield bike and repair". How much
better customer service could you ask for than having the manufacturer's
representative talk to the you directly?. Actually, who better than the company
representative to speak to him rather than anyone in our shop? Mr[redacted] felt confident that the [redacted]
Representative and the salesperson Kevin D[redacted] had handled everything
appropriatelyAs a matter of fact, Kevin came in early before the store opened
days in a row to speak with Mr [redacted] at length on the phone to help resolve
his issue
It
was evident to us, and certainly evident in Mr [redacted]'s own words as he writes
"Do not buy an E-bike from this store", that he did not want to do
business with us. When he left he felt
it was best that he do business elsewhere closer to his home so if he needed
future service he could get it more locally, and we agreed in this case. Obviously, he needed to make the trip to
return the bike to usIt was his obligation to return his purchase to our
store, especially since he put in a stop payment and still had the merchandise
Hopefully
this resolves and satisfies this matter with youRW[redacted]

Complaint: [redacted]
I am rejecting this response because:The
only reason I told one of Mike W[redacted]’s staff about disputing the transaction is
for the lack of response from Mike W[redacted] regarding
this issue. I apparently did not contest the charge and Bloomfield Bicycle and
Repair
refunded my card $1800 which
would not have been necessary if the charge was in dispute. It was the
responsibility of Bloomfield bicycle and repair to troubleshoot the issue and
not refer to the manufacturer sales representative for diagnosing the problem. This
responsibility was certainly not the [redacted] dealer sales representative and
should’ve been handled by Bloomfield bicycle and repair’s own technical staff. I
did not buy the bike directly from the manufacturer and it is the
responsibility of the retailer not there manufactures dealer, representative. I
still don’t think Mike W[redacted] or his staff understands the issue. Mike W[redacted] told
me himself that he was busy over the weekend and had prior commitments the
following week. He told me to come Friday and even offered to wake me up at 5 o’clock
in the morning to begin my trip to his store in [redacted] Connecticut to
select another bike. I get there a little after  10 o’clock and he tells me to buy a bike locally.
There are no [redacted] or [redacted] dealers in upstate [redacted] and I wasted 10
hours of my time to accommodate his schedule. I would have had no issue
returning the bike over the weekend or any time the following week.
 
I should have realize that Mike W[redacted] through his own actions
has no regard for anyone except himself. I responded to Bloomfield bicycle and
repair [redacted]'s listing and per [redacted]’s own policies are supposed to conduct all business transactions  through [redacted].  Mike W[redacted] told me to pay
him directly therefore bypassing [redacted]’s fees. I told Mike W[redacted] to ship the bike
which would eliminate any tax liability on my part. He refused to ship the bike
and told me to pick the bike up in Connecticut and there would be no corresponding
tax. I spoke to my CPA in [redacted] and he informed me that Mike W[redacted] violated
state tax law. This is a man that touts 53 years in business and waxes lyrical
in regards to his business ethics. Unfortunately, the reality does not
correlate with his claims which are hypocritical at best.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The
only reason I told one of Mike W[redacted]’s staff about disputing the transaction is
for the lack of response from Mike W[redacted] regarding
this issue. I apparently did not contest the charge and Bloomfield Bicycle and
Repair
refunded my card $1800 which
would not have been necessary if the charge was in dispute. It was the
responsibility of Bloomfield bicycle and repair to troubleshoot the issue and
not refer to the manufacturer sales representative for diagnosing the problem. This
responsibility was certainly not the [redacted] dealer sales representative and
should’ve been handled by Bloomfield bicycle and repair’s own technical staff. I
did not buy the bike directly from the manufacturer and it is the
responsibility of the retailer not there manufactures dealer, representative. I
still don’t think Mike W[redacted] or his staff understands the issue. Mike W[redacted] told
me himself that he was busy over the weekend and had prior commitments the
following week. He told me to come Friday and even offered to wake me up at 5 o’clock
in the morning to begin my trip to his store in [redacted] Connecticut to
select another bike. I get there a little after  10 o’clock and he tells me to buy a bike locally.
There are no [redacted] or [redacted] dealers in upstate [redacted] and I wasted 10
hours of my time to accommodate his schedule. I would have had no issue
returning the bike over the weekend or any time the following week.
 
I should have realize that Mike W[redacted] through his own actions
has no regard for anyone except himself. I responded to Bloomfield bicycle and
repair [redacted]'s listing and per [redacted]’s own policies are supposed to conduct all business transactions  through [redacted].  Mike W[redacted] told me to pay
him directly therefore bypassing [redacted]’s fees. I told Mike W[redacted] to ship the bike
which would eliminate any tax liability on my part. He refused to ship the bike
and told me to pick the bike up in Connecticut and there would be no corresponding
tax. I spoke to my CPA in [redacted] and he informed me that Mike W[redacted] violated
state tax law. This is a man that touts 53 years in business and waxes lyrical
in regards to his business ethics. Unfortunately, the reality does not
correlate with his claims which are hypocritical at best.
Sincerely,
[redacted]

Dear Ms.[redacted];
Thank
you for calling to our attention a matter that we clearly felt was resolved
when Mr.[redacted] was in our shop.  As seen
in his letter Mr. [redacted] says, “This is one of the worst experiences that I've
had in a decade. Do not buy an E-bikefrom this store.”  With those...

opening remarks it was clear that
he no longer wanted to do business with us. 
In fact, once again, per his words, “I told one of his staff that I was
going to stop payment on the transaction”. That was a definite indication to us
he no longer wanted to do business, despite the numerous phone calls we had directly
with Mr.[redacted], the numerous phone calls we made on his behalf and the direct
contact we made on his behalf by having the [redacted] regional manager come
to our store to discuss the customer’s issue and talk to Mr. [redacted] directly.
Mr. [redacted] continues to say “I did speak to the regional sales representative for
[redacted] (while the rep was in our
store) and, he was extremely helpful and more than willing to provide the
customer service that was absent from Bloomfield bike and repair”.  How much
better customer service could you ask for than having the manufacturer’s
representative talk to the you directly?.  Actually, who better than the company
representative to speak to him rather than anyone in our shop?  Mr. [redacted] felt confident that the [redacted]
Representative and the salesperson Kevin D[redacted] had handled everything
appropriately. As a matter of fact, Kevin came in early before the store opened
2 days in a row to speak with Mr.  [redacted] at length on the phone to help resolve
his issue.
It
was evident to us, and certainly evident in Mr.  [redacted]’s own words as he writes
“Do not buy an E-bike from this store”, that he did not want to do
business with us.  When he left he felt
it was best that he do business elsewhere closer to his home so if he needed
future service he could get it more locally, and we agreed in this case.  Obviously, he needed to make the trip to
return the bike to us. It was his obligation to return his purchase to our
store, especially since he put in a stop payment and still had the merchandise.
Hopefully
this resolves and satisfies this matter with you.R. W[redacted]

Complaint: [redacted] I am rejecting this response because:I think Mike W[redacted] is a pathological liar and it was his
people that told me they contacted [redacted] support and someone would call
me within a couple of hours. The next day a [redacted]
support technician called and ultimately had no idea what was wrong with the
bike and could not even address simple questions relating to the proper
operation of the battery charger. There is not one person at Bloomfield bike and repair that offered to diagnose the issue. Bloomfield bike and repair referred
me to the [redacted] sales representative who was my soul contact for
troubleshooting the electrical issues. His responsibility is selling and establishing new [redacted] dealers
within his region and he is not a service technician. I understand Bloomfield bike is not the manufacturer and electrical devices will fail. My
problem was Mike w[redacted]’s recommendation for me to drive to his store early Friday
morning and select a replacement bike only to be
told to purchase a bike locally on arrival after driving five hours one way. I
think anyone would have a significant issue with his unethical business ethics and
the lack of common courtesy for my time.I will be calling the
Connecticut sales tax division and [redacted] regarding his violation of both
Connecticut state tax law and [redacted] listing policies. I think this behavior
shows a lack of integrity and reinforces my position that Mike W[redacted] has no
regard for anybody or anything. [redacted] already has access to Mike’s w[redacted]s
correspondence which clearly demonstrates his intention to bypass their fees.
Additionally, Mike W[redacted] did not charge tax on the $1800 purchase even though he
was fully aware that the bike was the be picked up and not shipped. Those are
indisputable facts. It is also indisputable that I did not stop payment on the
transaction and had a $1800 refund from the date I returned the bike.  Sincerely, 
[redacted]

Dear Ms. [redacted]:
With
each response Mr.[redacted] gives, he seems to produce some other reason and
justification that he was right in wanting to return the bike.  His latest response bears that fact to be
true.  Mr. [redacted] apparently does not
recall the numerous phone calls our manager had with him regarding his issues
with the Ebike.  It was not up to the
owner of the shop to address Mr. [redacted]’s issues about the Ebike.  Rather, Mr. [redacted] did what any owner should
have done which was to involve the two key people who knew the most about
electric bikes and to trust them.  Both
the manager of the Ebike Department and the Sales manager of the Ebike Division
had spoken with Mr. [redacted] on numerous occasions in efforts to make things
right for him.
Mr. [redacted] also apparently doesn’t recall that it was he who contacted [redacted]
initially (without our knowledge) and thereby prompting us to have our
representative become involved to insure that we were all on the same page
regarding Mr. [redacted]’s concerns and how to best to rectify them.  So, it is not that we dropped the ball, but
that Mr. [redacted] started the ball rolling with his phone call to [redacted]
[redacted].  It is unfortunate that there seems
to be such a lack of recall on his part. 
Lastly, it seems with each of his responses his recollection of events
and discussions seem to become different than our recollection of our discussions
and comments. And, finally, as stated previously, how can anyone who is
recommending to everyone not to do business with a company complain
later about that same company not offering to sell them something? This is
simply, to say the least, baffling.
Hopefully
this resolves and satisfies this matter with you.

Complaint: [redacted]
 
I am rejecting this response because:
I think Mike W[redacted] is a pathological liar and it was his
people that told me they contacted [redacted] support and someone would call
me within a couple of hours. The next day a [redacted]
support technician called and ultimately had no idea what was wrong with the
bike and could not even address simple questions relating to the proper
operation of the battery charger. There is not one person at Bloomfield bike and repair that offered to diagnose the issue. Bloomfield bike and repair referred
me to the [redacted] sales representative who was my soul contact for
troubleshooting the electrical issues. His responsibility is selling and establishing new [redacted] dealers
within his region and he is not a service technician.
 I understand Bloomfield bike is not the manufacturer and electrical devices will fail. My
problem was Mike w[redacted]’s recommendation for me to drive to his store early Friday
morning and select a replacement bike only to be
told to purchase a bike locally on arrival after driving five hours one way. I
think anyone would have a significant issue with his unethical business ethics and
the lack of common courtesy for my time.
I will be calling the
Connecticut sales tax division and [redacted] regarding his violation of both
Connecticut state tax law and [redacted] listing policies. I think this behavior
shows a lack of integrity and reinforces my position that Mike W[redacted] has no
regard for anybody or anything. [redacted] already has access to Mike’s w[redacted]s
correspondence which clearly demonstrates his intention to bypass their fees.
Additionally, Mike W[redacted] did not charge tax on the $1800 purchase even though he
was fully aware that the bike was the be picked up and not shipped. Those are
indisputable facts. It is also indisputable that I did not stop payment on the
transaction and had a $1800 refund from the date I returned the bike.
 
 
Sincerely,
 
[redacted]

Review: This is one of the worst experiences that I've had in a decade. Do not buy an E-bike from this store. I talked to Mike W[redacted], the owner of Bloomfield bike and repair about purchasing an E-bike from his shop. He touted his 53 years in business, stellar reputation, and his customer-centric business philosophy. The guy was a complete hypocrite and when there was a problem with my purchase he was nowhere to be found. I believe this guy's sincerity and never tried the bike before making the 5-hour trip home. Within two days, the bike started exhibiting significant electrical problems and Bloomfield bikes technicians had no idea what was wrong and referred me to the manufacturer. I paid $1800 for a bike that looked used with scratches on the frame and the battery was apparently removed several times from the chassis. I never received a call from the manufacturer until I spent two hours on hold and finally got a hold of their receptionist who told me there technical support would call me back within the next couple of hours. I got a call several hours later from [redacted] support and they proceeded to have me check all the electrical connections on the bike. I told him the charger had both red and yellow lights and felt the charger was exhibiting an error condition. I was amazed that the gentleman had no idea if that was a normal condition or not. I gave him time to look at his technical documentation and he still didn't know if the unit was charging correctly. I did speak to the regional sales representative for [redacted] and he was extremely helpful and more than willing to provide the customer service that was absent from Bloomfield bike and repair. I never received one call from Mike W[redacted], the owner of Bloomfield bike regarding this fiasco. I told one of his staff that I was going to stop payment on the transaction until this was resolved and mysteriously Mike W[redacted] was available to discuss the situation. Mike told me that he was insulted that I would stop payment and thought that was a lack of trust on my part. I immediately reminded him that he was absent during this whole process and his credibility was significantly diminished in my eyes. The classic cliché comes to mind that actions speak louder than words. Mike agreed to take the bike back and suggested I leave my home at 5 o'clock to arrive at his store at around 10:30 which would give him enough time to help me select another bike to replace the defective one. Mike made it clear his weekends are very busy and the following week was heavily booked. I left my house on Friday at 5 o'clock in the morning and arrived at Bloomfield Bike after 10 o'clock. I started to tell one of his bike technicians what trouble shooting was done with the [redacted] support technician. This guy looked at me with an incredulous look on his face and said he was not interested in what we checked and he would take care of it from here. I was shocked with his lack of interest in the diagnostics that were done and thought it was asinine that he would essentially start from scratch. Mike W[redacted] tells me after driving five hours that I should purchase a bike locally. I found Mike W[redacted]'s behavior reprehensible considering he had no issue selling me the bike in the first place and obviously had no regard for my time whatsoever. I was looking at a five-hour trip home and did not accomplish anything and could have returned the bike over the weekend or the following week which was not convenient for Mike W[redacted].

I spoke to a [redacted] E-bike specialist ([redacted] ) and shared with my experience with my eFlow E3 Nitro Electric Bike. The guy immediately suggested it was the umbilical cord underneath the battery that was the problem. He was exactly right and it took him 10 minutes to diagnose the issue.Desired Settlement: I would like Mike W[redacted] to compensate me for my time and travel expenses considering he set up an appointment that was convenient for him and arbitrarily decided not to provide a replacement bike after he suggested traveling the 10 hour round-trip to his store on Friday to return the defective bike and select a replacement.

Business

Response:

Dear Ms.[redacted];

Thank

you for calling to our attention a matter that we clearly felt was resolved

when Mr.[redacted] was in our shop. As seen

in his letter Mr. [redacted] says, “This is one of the worst experiences that I've

had in a decade. Do not buy an E-bikefrom this store.” With those opening remarks it was clear that

he no longer wanted to do business with us.

In fact, once again, per his words, “I told one of his staff that I was

going to stop payment on the transaction”. That was a definite indication to us

he no longer wanted to do business, despite the numerous phone calls we had directly

with Mr.[redacted], the numerous phone calls we made on his behalf and the direct

contact we made on his behalf by having the [redacted] regional manager come

to our store to discuss the customer’s issue and talk to Mr. [redacted] directly.

Mr. [redacted] continues to say “I did speak to the regional sales representative for

[redacted] (while the rep was in our

store) and, he was extremely helpful and more than willing to provide the

customer service that was absent from Bloomfield bike and repair”. How much

better customer service could you ask for than having the manufacturer’s

representative talk to the you directly?. Actually, who better than the company

representative to speak to him rather than anyone in our shop? Mr. [redacted] felt confident that the [redacted]

Representative and the salesperson Kevin D[redacted] had handled everything

appropriately. As a matter of fact, Kevin came in early before the store opened

2 days in a row to speak with Mr. [redacted] at length on the phone to help resolve

his issue.

It

was evident to us, and certainly evident in Mr. [redacted]’s own words as he writes

“Do not buy an E-bike from this store”, that he did not want to do

business with us. When he left he felt

it was best that he do business elsewhere closer to his home so if he needed

future service he could get it more locally, and we agreed in this case. Obviously, he needed to make the trip to

return the bike to us. It was his obligation to return his purchase to our

store, especially since he put in a stop payment and still had the merchandise.

Hopefully

this resolves and satisfies this matter with you.R. W[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The

only reason I told one of Mike W[redacted]’s staff about disputing the transaction is

for the lack of response from Mike W[redacted] regarding

this issue. I apparently did not contest the charge and Bloomfield Bicycle and

Repair

refunded my card $1800 which

would not have been necessary if the charge was in dispute. It was the

responsibility of Bloomfield bicycle and repair to troubleshoot the issue and

not refer to the manufacturer sales representative for diagnosing the problem. This

responsibility was certainly not the [redacted] dealer sales representative and

should’ve been handled by Bloomfield bicycle and repair’s own technical staff. I

did not buy the bike directly from the manufacturer and it is the

responsibility of the retailer not there manufactures dealer, representative. I

still don’t think Mike W[redacted] or his staff understands the issue. Mike W[redacted] told

me himself that he was busy over the weekend and had prior commitments the

following week. He told me to come Friday and even offered to wake me up at 5 o’clock

in the morning to begin my trip to his store in [redacted] Connecticut to

select another bike. I get there a little after 10 o’clock and he tells me to buy a bike locally.

There are no [redacted] or [redacted] dealers in upstate [redacted] and I wasted 10

hours of my time to accommodate his schedule. I would have had no issue

returning the bike over the weekend or any time the following week.

I should have realize that Mike W[redacted] through his own actions

has no regard for anyone except himself. I responded to Bloomfield bicycle and

repair [redacted]'s listing and per [redacted]’s own policies are supposed to conduct all business transactions through [redacted]. Mike W[redacted] told me to pay

him directly therefore bypassing [redacted]’s fees. I told Mike W[redacted] to ship the bike

which would eliminate any tax liability on my part. He refused to ship the bike

and told me to pick the bike up in Connecticut and there would be no corresponding

tax. I spoke to my CPA in [redacted] and he informed me that Mike W[redacted] violated

state tax law. This is a man that touts 53 years in business and waxes lyrical

in regards to his business ethics. Unfortunately, the reality does not

correlate with his claims which are hypocritical at best.

Sincerely,