Dear Ms.***; Thank you for calling to our attention a matter that we clearly felt was resolved when Mr[redacted] was in our shop As seen in his letter Mr [redacted] says, “This is one of the worst experiences that I've had in a decadeDo not buy an E-bikefrom this store.” With those opening remarks it was clear that he no longer wanted to do business with us In fact, once again, per his words, “I told one of his staff that I was going to stop payment on the transaction”That was a definite indication to us he no longer wanted to do business, despite the numerous phone calls we had directly with Mr[redacted] , the numerous phone calls we made on his behalf and the direct contact we made on his behalf by having the [redacted] regional manager come to our store to discuss the customer’s issue and talk to Mr [redacted] directly Mr [redacted] continues to say “I did speak to the regional sales representative for [redacted] (while the rep was in our store) and, he was extremely helpful and more than willing to provide the customer service that was absent from Bloomfield bike and repair” How much better customer service could you ask for than having the manufacturer’s representative talk to the you directly? Actually, who better than the company representative to speak to him rather than anyone in our shop? Mr [redacted] felt confident that the [redacted] Representative and the salesperson Kevin D [redacted] had handled everything appropriatelyAs a matter of fact, Kevin came in early before the store opened days in a row to speak with Mr [redacted] at length on the phone to help resolve his issue It was evident to us, and certainly evident in Mr [redacted] ’s own words as he writes “Do not buy an E-bike from this store”, that he did not want to do business with us When he left he felt it was best that he do business elsewhere closer to his home so if he needed future service he could get it more locally, and we agreed in this case Obviously, he needed to make the trip to return the bike to usIt was his obligation to return his purchase to our store, especially since he put in a stop payment and still had the merchandise Hopefully this resolves and satisfies this matter with you.RW***
Dear Ms***: With each response Mr[redacted] gives, he seems to produce some other reason and justification that he was right in wanting to return the bike His latest response bears that fact to be true Mr [redacted] apparently does not recall the numerous phone calls our manager had with him regarding his issues with the Ebike It was not up to the owner of the shop to address Mr [redacted] ’s issues about the Ebike Rather, Mr [redacted] did what any owner should have done which was to involve the two key people who knew the most about electric bikes and to trust them Both the manager of the Ebike Department and the Sales manager of the Ebike Division had spoken with Mr [redacted] on numerous occasions in efforts to make things right for him Mr [redacted] also apparently doesn’t recall that it was he who contacted [redacted] initially (without our knowledge) and thereby prompting us to have our representative become involved to insure that we were all on the same page regarding Mr [redacted] ’s concerns and how to best to rectify them So, it is not that we dropped the ball, but that Mr [redacted] started the ball rolling with his phone call to [redacted] *** It is unfortunate that there seems to be such a lack of recall on his part Lastly, it seems with each of his responses his recollection of events and discussions seem to become different than our recollection of our discussions and commentsAnd, finally, as stated previously, how can anyone who is recommending to everyone not to do business with a company complain later about that same company not offering to sell them something? This is simply, to say the least, baffling Hopefully this resolves and satisfies this matter with you
Complaint: [redacted] I am rejecting this response because: The only reason I told one of Mike W***’s staff about disputing the transaction is for the lack of response from Mike W [redacted] regarding this issueI apparently did not contest the charge and Bloomfield Bicycle and Repair refunded my card $which would not have been necessary if the charge was in disputeIt was the responsibility of Bloomfield bicycle and repair to troubleshoot the issue and not refer to the manufacturer sales representative for diagnosing the problemThis responsibility was certainly not the [redacted] dealer sales representative and should’ve been handled by Bloomfield bicycle and repair’s own technical staffI did not buy the bike directly from the manufacturer and it is the responsibility of the retailer not there manufactures dealer, representativeI still don’t think Mike W [redacted] or his staff understands the issueMike W [redacted] told me himself that he was busy over the weekend and had prior commitments the following weekHe told me to come Friday and even offered to wake me up at o’clock in the morning to begin my trip to his store in [redacted] Connecticut to select another bikeI get there a little after o’clock and he tells me to buy a bike locally There are no [redacted] or [redacted] dealers in upstate [redacted] and I wasted hours of my time to accommodate his scheduleI would have had no issue returning the bike over the weekend or any time the following week I should have realize that Mike W [redacted] through his own actions has no regard for anyone except himselfI responded to Bloomfield bicycle and repair ***'s listing and per ***’s own policies are supposed to conduct all business transactions through *** Mike W [redacted] told me to pay him directly therefore bypassing ***’s feesI told Mike W [redacted] to ship the bike which would eliminate any tax liability on my partHe refused to ship the bike and told me to pick the bike up in Connecticut and there would be no corresponding taxI spoke to my CPA in [redacted] and he informed me that Mike W [redacted] violated state tax lawThis is a man that touts years in business and waxes lyrical in regards to his business ethicsUnfortunately, the reality does not correlate with his claims which are hypocritical at best Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I think Mike W [redacted] is a pathological liar and it was his people that told me they contacted [redacted] support and someone would call me within a couple of hoursThe next day a [redacted] support technician called and ultimately had no idea what was wrong with the bike and could not even address simple questions relating to the proper operation of the battery chargerThere is not one person at Bloomfield bike and repair that offered to diagnose the issueBloomfield bike and repair referred me to the [redacted] sales representative who was my soul contact for troubleshooting the electrical issuesHis responsibility is selling and establishing new [redacted] dealers within his region and he is not a service technician I understand Bloomfield bike is not the manufacturer and electrical devices will failMy problem was Mike w***’s recommendation for me to drive to his store early Friday morning and select a replacement bike only to be told to purchase a bike locally on arrival after driving five hours one wayI think anyone would have a significant issue with his unethical business ethics and the lack of common courtesy for my timeI will be calling the Connecticut sales tax division and [redacted] regarding his violation of both Connecticut state tax law and [redacted] listing policiesI think this behavior shows a lack of integrity and reinforces my position that Mike W [redacted] has no regard for anybody or anything [redacted] already has access to Mike’s w***s correspondence which clearly demonstrates his intention to bypass their fees Additionally, Mike W [redacted] did not charge tax on the $purchase even though he was fully aware that the bike was the be picked up and not shippedThose are indisputable factsIt is also indisputable that I did not stop payment on the transaction and had a $refund from the date I returned the bike Sincerely, [redacted]
Dear Ms.***; Thank you for calling to our attention a matter that we clearly felt was resolved when Mr[redacted] was in our shop As seen in his letter Mr [redacted] says, “This is one of the worst experiences that I've had in a decadeDo not buy an E-bikefrom this store.” With those opening remarks it was clear that he no longer wanted to do business with us In fact, once again, per his words, “I told one of his staff that I was going to stop payment on the transaction”That was a definite indication to us he no longer wanted to do business, despite the numerous phone calls we had directly with Mr[redacted] , the numerous phone calls we made on his behalf and the direct contact we made on his behalf by having the [redacted] regional manager come to our store to discuss the customer’s issue and talk to Mr [redacted] directly Mr [redacted] continues to say “I did speak to the regional sales representative for [redacted] (while the rep was in our store) and, he was extremely helpful and more than willing to provide the customer service that was absent from Bloomfield bike and repair” How much better customer service could you ask for than having the manufacturer’s representative talk to the you directly? Actually, who better than the company representative to speak to him rather than anyone in our shop? Mr [redacted] felt confident that the [redacted] Representative and the salesperson Kevin D [redacted] had handled everything appropriatelyAs a matter of fact, Kevin came in early before the store opened days in a row to speak with Mr [redacted] at length on the phone to help resolve his issue It was evident to us, and certainly evident in Mr [redacted] ’s own words as he writes “Do not buy an E-bike from this store”, that he did not want to do business with us When he left he felt it was best that he do business elsewhere closer to his home so if he needed future service he could get it more locally, and we agreed in this case Obviously, he needed to make the trip to return the bike to usIt was his obligation to return his purchase to our store, especially since he put in a stop payment and still had the merchandise Hopefully this resolves and satisfies this matter with you.RW***
Dear Ms***: With each response Mr[redacted] gives, he seems to produce some other reason and justification that he was right in wanting to return the bike His latest response bears that fact to be true Mr [redacted] apparently does not recall the numerous phone calls our manager had with him regarding his issues with the Ebike It was not up to the owner of the shop to address Mr [redacted] ’s issues about the Ebike Rather, Mr [redacted] did what any owner should have done which was to involve the two key people who knew the most about electric bikes and to trust them Both the manager of the Ebike Department and the Sales manager of the Ebike Division had spoken with Mr [redacted] on numerous occasions in efforts to make things right for him Mr [redacted] also apparently doesn’t recall that it was he who contacted [redacted] initially (without our knowledge) and thereby prompting us to have our representative become involved to insure that we were all on the same page regarding Mr [redacted] ’s concerns and how to best to rectify them So, it is not that we dropped the ball, but that Mr [redacted] started the ball rolling with his phone call to [redacted] *** It is unfortunate that there seems to be such a lack of recall on his part Lastly, it seems with each of his responses his recollection of events and discussions seem to become different than our recollection of our discussions and commentsAnd, finally, as stated previously, how can anyone who is recommending to everyone not to do business with a company complain later about that same company not offering to sell them something? This is simply, to say the least, baffling Hopefully this resolves and satisfies this matter with you
Complaint: [redacted] I am rejecting this response because: The only reason I told one of Mike W***’s staff about disputing the transaction is for the lack of response from Mike W [redacted] regarding this issueI apparently did not contest the charge and Bloomfield Bicycle and Repair refunded my card $which would not have been necessary if the charge was in disputeIt was the responsibility of Bloomfield bicycle and repair to troubleshoot the issue and not refer to the manufacturer sales representative for diagnosing the problemThis responsibility was certainly not the [redacted] dealer sales representative and should’ve been handled by Bloomfield bicycle and repair’s own technical staffI did not buy the bike directly from the manufacturer and it is the responsibility of the retailer not there manufactures dealer, representativeI still don’t think Mike W [redacted] or his staff understands the issueMike W [redacted] told me himself that he was busy over the weekend and had prior commitments the following weekHe told me to come Friday and even offered to wake me up at o’clock in the morning to begin my trip to his store in [redacted] Connecticut to select another bikeI get there a little after o’clock and he tells me to buy a bike locally There are no [redacted] or [redacted] dealers in upstate [redacted] and I wasted hours of my time to accommodate his scheduleI would have had no issue returning the bike over the weekend or any time the following week I should have realize that Mike W [redacted] through his own actions has no regard for anyone except himselfI responded to Bloomfield bicycle and repair ***'s listing and per ***’s own policies are supposed to conduct all business transactions through *** Mike W [redacted] told me to pay him directly therefore bypassing ***’s feesI told Mike W [redacted] to ship the bike which would eliminate any tax liability on my partHe refused to ship the bike and told me to pick the bike up in Connecticut and there would be no corresponding taxI spoke to my CPA in [redacted] and he informed me that Mike W [redacted] violated state tax lawThis is a man that touts years in business and waxes lyrical in regards to his business ethicsUnfortunately, the reality does not correlate with his claims which are hypocritical at best Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I think Mike W [redacted] is a pathological liar and it was his people that told me they contacted [redacted] support and someone would call me within a couple of hoursThe next day a [redacted] support technician called and ultimately had no idea what was wrong with the bike and could not even address simple questions relating to the proper operation of the battery chargerThere is not one person at Bloomfield bike and repair that offered to diagnose the issueBloomfield bike and repair referred me to the [redacted] sales representative who was my soul contact for troubleshooting the electrical issuesHis responsibility is selling and establishing new [redacted] dealers within his region and he is not a service technician I understand Bloomfield bike is not the manufacturer and electrical devices will failMy problem was Mike w***’s recommendation for me to drive to his store early Friday morning and select a replacement bike only to be told to purchase a bike locally on arrival after driving five hours one wayI think anyone would have a significant issue with his unethical business ethics and the lack of common courtesy for my timeI will be calling the Connecticut sales tax division and [redacted] regarding his violation of both Connecticut state tax law and [redacted] listing policiesI think this behavior shows a lack of integrity and reinforces my position that Mike W [redacted] has no regard for anybody or anything [redacted] already has access to Mike’s w***s correspondence which clearly demonstrates his intention to bypass their fees Additionally, Mike W [redacted] did not charge tax on the $purchase even though he was fully aware that the bike was the be picked up and not shippedThose are indisputable factsIt is also indisputable that I did not stop payment on the transaction and had a $refund from the date I returned the bike Sincerely, [redacted]