Bloomingdale's

As a customer of Bloomingdales loyalist customer service online ordering is very professional and courteous. Being a member comes with lots of rewards You shop they reward The credit card has endless incentives and give backs earning one dollar for spent in store or online double points on shoes cosmetics and fragrance Perk of the month surprise Exclusive events... Love Love it Shipping received of fragile purple and white gifting beautification. Great for holiday sendings. In mint condition from Norwalk to Farmingville to Bridgehampton Ny In that services were received one day ahead of schedule Uld P5 last serviced through USPS I was was impressed tracking was accurate for both Ups and Usps Driver took extra care of fragile package. With the holidays on the way I feel confident in ordering online the ought this company. and the Savings for the quality and value is exceptional.

For Black Friday, I ordered several Burberry jackets online and then I received an e-mail that said I needed additional information and to call them. I called them and asked what was missing but they replied that it was a security reason and they could not discuss it on the phone. Thus, my order was cancelled even though my credit card company had already approved it. So I called them again telling them this and was assured that they would help me order it again with the Black Friday discounts. This was all a lie because I noticed my first order and the supposed reorder had the same order number and I once again received another email that my order was missing information (even though my credit card company approved it) and was cancelled. I called again and was met with the same "security reasons" answer. Obviously Bloomingdale's has higher security than my credit card company has. (sarcasm)

On Tuesday [redacted] May, I ordered a dress online so that I can attend a wedding the second week of June. I decided to track the status of the dress on Monday [redacted] June and realized that, according to the tracking number the dress was delivered on the Saturday. However, I never received the dress. I immediately called customer service (panicking) to explain the situation. The rep looked on her system found the dress and informed me that she is going to do a rush shipment and I will receive the dress on Friday 6/*/2015 or Monday 6/*/2015. (I was able to breathe a bit)

However, the next day Tuesday 6/*/2015 I was browsing online and I noticed that the dress was no longer on the website. (mini-panic mode). I called customer service again and was reassured that everything was ok and that I would receive a confirmation email. That same night I received that email stating that the dress was no longer available. (I cried, I was distraught) I called customer service and the male rep apologized, I asked when will I get my refund so I can purchase another dress he replied, the next day.

The next day, Wednesday 6/*/2015 there was no refund into my account. I called customer service and explained everything, I was then told that I will get the refund in 7-10 business days. I was totally upset at this point and asked for a manager. The manager repeatedly apologized and told me the same 7-10 business days wait for my refund. However, he went the extra mile by doing a three-way call with my bank to see if I could get the money sooner. But it was unsuccessful.

Now, I am left to find a dress and find the money to purchase the dress.

What was most upsetting is the fact that I was told the dress was available 1 day and I'm going to get it, to it being not available. Also, the fact that one rep told me I was getting my refund the next day and it actually takes 7-10 business days. Last but not least, I was never offered an incentive or discount or something for my troubles and the desperate position of finding a replacement dress by Friday 6/**/2015.

And for this reason, to be fair I will rate Bloomingdale's with a D- for customer service (the manager who went the extra mile prevented the F grade) and I will caution anyone about shopping online.

Bloomingdales Online site is the absolute worst that I have ever dealt with. When speaking with their online representative, she had no clue of any of the promotions that they were running, nor did she understand English. I will never waste my time with such awful customer service. For being a high-end store, I would expect more intelligence than what they appeared to have. My credit card was taken twice for an order with no response on if it went through or not. I just hope they did not write down my credit card number and take it, time will tell though. STAY AWAY from the Online site!!

Bloomingdales has some of the worst customer service over email and phone. Trying to contact them about an online order that still says shipment is pending 2 weeks later. The only response I get is my package is on route and a link to the tracking which indicates it's still pending shipment. When I call, it's just an automated voice. I have called before on another mishap with another order and spoke to someone who was so rude and my problem wasn't addressed or resolved. I've had 2 bad experiences with them and likley will not shop with them again.

I made an online order on 1/*/15. I received the order and immediately sent it back to return. I then received a gift card in the mail for my returned purchase, which was unacceptable because my order should have been refunded to my form of payment. I had to call customer service and they could not tell me why my refund was sent via mail in the form of a gift card. It is now 3/**/15 and I have yet to be credited back. I am furious with the long process this has been and will never order from Bloomingdales online again.

Everytime I order something from online or go into the department store the employee's are very nice and there is always someone available to help and assist when needed.

I have a Bloomingdales credit card account. I do not have the account # and cannot pay my bill online because I do not have the account # in my profile. I have called credit services and emailed several times. Credit services actually answers as [redacted] (so cheep for Bdales to do). After providing my SS#, birthdate and verifying addresses, I am told they cannot give me my account # nor change my account to send statements out. Then my call ends (un-prompted). This has happened several times. I am unable to resolve, the last lady told me that I need to go into the store and get my account #. THE WORST ONLINE SITE EVER. I believe they want you to not pay so they can charge fees and interest. Why else would it be SOOOOO difficult to pay your bill....

This review has to do with Bloomingdale's credit card division. An unknown person to me fraudulently opened a credit card in my name with Bloomingdales. Luckily, someone from Blomingdales called me to question this account. Rep said somebody placed an order to be mailed and it did not match my address.

The fraud div stopped an order from going out and supposedly closed the account. This is where it goes sour. Turns out the account wasn't closed and the reference # given to me by the Bloomingdale rep was bogus. Good thing I check my credit reports because this acct was still open since October. No one at the fraud & security div. could answer why this acct. was still open and told me the ref. # I was given did not make any sense to the them. The only thing I could do was give her my SSN. Once this was done she said she could now see when I called to report the fraud, but she couldn't tell me why the acct. was still open. The rep assured me it would be closed as of today, however I remain sceptical, given the mishandling of this fraud case. Apparently Bloomingdales does not take fraud cases that seriously.

On 12/**/2015 I called ###-###-#### and finally connected with a live person, Beverly. She seemed polite, yet seemed to want more of a discussion than I wanted to have with a complete stranger in a call center. She said her birthday was two days before November [redacted]. Good for her.

I stated that I'd like to close the card after having it paid in full. And she responded, "I'm sorry to hear you are going." Sardonic only slightly.

I provided her the information on the account, which wasn't mine, but I was given verbal permission and instruction to pay off and close. Immediately, Beverly attacked me as though I was a person who was stealing another's identity.

Of course, I am not, and would never do such an abhorrent thing. Yet, she stated "I am just following company policy." Well, I would like her to let me know where in Bloomingdale's cardholder policy it states that a person who is not the owner of the account cannot make a payment? Likewise close the account after paying it off in full.

It was a ridiculous and sure waste of heart speaking with someone who gave me such '[redacted] attitude.' It ruined my morning, and forced my sister to have to sit on hold during her work hours to connect and do what I tried to accomplish.

I've never experienced something like this trying to make a payment in someone's stead, and likewise, will never shop or conduct business with persons and corporations who taint their own operation by employing and encouraging such horrendous customer service.

I haven't felt as violated as this by phone speaking with anyone at Bloomingdales before, but [redacted], Beverly has left such a damper in both mine and my sister's morning, that I know she will need to relearn her card-holder policy if she ever wants to refer to it to reign power over another like that again.

Good Riddance; never will I ever speak fondly or positively of Bloomingdales.

We tried to order a Chantecaille Just Skin Tinted Moisturizer from the Bloomingdale's website. They cancelled my order automatically and said they would not tell me why nor would I be able to place any order online in the future. I was told that nobody from Bloomingdale's can talk to me about this problem, nor would anyone be able to help. This is RIDICULOUS, and really [redacted] me off.

.I will never shop at Bloomingdales again, and I would strong urge other customers to reconsider making purchases there as well. My Bloomingdales credit card was hacked in August 2015. I saw the fraudulent charges on my statement, and immediately notified Bloomingdales -- or, at least, I tried to do so immediately. I continually placed on hold for 30+ minutes before I could speak to a live person who was able to freeze my account and start the process for fraud investigation. I filled out the appropriate paperwork which was mailed to me, and foolishly assumed that the headache was over. Since October, I have continually received harassing phone calls and mailings from Bloomingdales' collections agency. I have explained countless times that the so-called "overdue charges" are from fraudulent activity for which I am not liable. I've reported the harassing phone calls multiple times to Bloomingdales, and was always told that "an email from a manager" has been sent to the collections agency. The phone calls will cease for a week, and then start up again without fail. I'm livid. First, Bloomingdales allowed my account to be hacked (and I won't even go into detail about the stupidity of that situation which allowed my account to be entered so easily), then they have been less than helpful in resolving the fraudulent activity, and now I'm still being harassed by their agency. I urge anyone reading this to take their business elsewhere and re-think any sense of security you might have about how Bloomingdales safeguards their customers sensitive credit information. It's just a joke.

Five months ago I received a bill from the Bloomingdale's Loyalist program for a magazine I never ordered. I contacted them to rectify and they obliged. I continued to get billed (with late fees) and was told I had to submit paperwork to the fraud dept - I did so and asked them to close out my account as the process of merely getting these people to live up to their word, let alone getting a human being on the phone. Three-four months in, after I was told everything was taken care of and to ignore future bills - to no surprise, a new bill arrives, 25% APR, late fees, my $44 unauthorized charge was now in the upwards of a $150 balance. They now wanted me to re-submit the fraud documents they claim they never received and then they went as far as to tell me that this had to be handled by "Bloomingdale's Magazine", not Bloomingdale's Fraud, a route I was already deceived into taking months earlier.
My last contact with Bloomingdale's customer service happened on 11/**, I spoke to a "Denise" in their customer service department who gave me the same runaround and pretty much told me she didn't care if I took action through regulatory agencies to expose their fraudulent practices - so be it. I've shredded that card months ago at the word of a customer service agent who was apparently not acting in good faith and I will cease to do any business with the corporation, even if the issue is isolated to their horrendous customer service and (lack of) fraud prevention.
Save yourself the hassle and use credit card companies that will protect you, instead of a bait and switch approach that will leave you in collections and ultimately a legal battle. BUYERS BEWARE - customer service is not your friend, they are evasive and will use misdirection until you ultimately give up and pay a bill you didn't accrue.