Bloomington Carpets, LLC

Initial Business Response /* (1000, 5, 2015/07/06) */
I personally looked at the vinyl in question and determined the problem was caused by a rolling chair in use in the affected areaMannington the manufacturer of the vinyl determined the same cause and denied the customer's claimThe customer
violated Mannington's policy by not properly protecting the floor from the damage caused by a rolling chairI considered this case closed once Mannington made their determinationI offered to sell any vinyl they chose at cost
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from Bloomington Carpets EVER offered to sell us any replacement vinyl at costPlease see the attached timeline regarding our conversations with *** at Bloomington CarpetsWhen the vinyl was pulled back by the installer we found ourselves to look at the floor the perimeter was barely glued downThis is a well traveled area as it is a pass thru to an exerior door & whole floor should have been glued down