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Bloomington Lincoln, Inc.

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Reviews Bloomington Lincoln, Inc.

Bloomington Lincoln, Inc. Reviews (10)

Initial Business Response /* (1000, 6, 2015/06/29) */
As we have explained,the part needed to repair your vehicle is on a national back order with Ford Motor Company. We will contact you when the part arrives and the vehicle will be repaired.Unfortunently we cannot be specific as to when the part...

will be available as Ford Motor cannot provide the information to us. You are welcome to contact a different Ford Dealer to see if they can provide the repair quicker. We apologize for the inconvenience.
If you have any additional questions, please contact us.
Sincerely
Bloomington Lincoln

Dear [redacted],I want to apologize for any frustration that we may have caused.  It is standard company policy for verification of funds before titles ever are sent to a customer.  That is not an excuse as to why it took as long as it did.  I have spoke with the people that were involved...

with your purchase and neither the sales person or the business manager had any voicemails or conversations that were not responded to.  After speaking with the title clerk, it appears that the error was made on our part in getting the title sent out in a timely fashion.  I am not sure who you spoke with or left messages with .  I would like to address this with them if you would be so kind as to let me know who you spoke with.  Customer service is extremely important to us and we pride ourselves on exceeding customer expectations.  I do show that the title was sent out to you as of 7/5/17 and should have been received as of 7/6/17.  It was sent UPS and did require a signature so you should have the title or have notification from UPS that an attempt to deliver was made.  Again, I would like to apologize for the delay in getting the title to you.  As for the inspection on the vehicle, we did do an inspection on the vehicle and I do not see any record of any issues with safety items that were listed.  If there is anything that you would like us to look at on the vehicle, we would be happy to have one of our mechanics look at the vehicle.  If there are any safety items that need to be repaired, we would also be happy to take care of those items.  We look forward to hearing from you so we can make sure this has been resolved.  We will also be reaching out to you by phone to see if there is anything else we can do to be of service.  Thank you,Bloomington Lincoln

Not having received final / 'follow-up' response from Bloomington Lincoln after sending customer's packet of additional documentation, contacted GM Kerry [redacted] via e-mail (5/18).Mr [redacted] responded via e-mail (5/19), indicating that the dealership remains firm in its position, and has nothing further to add at this time.Revdex.com will be closing case (Answered / 'No New Offer') at this time.

As you are aware, you did sign a "conditional delivery agreement". Part of what it states is that you agree to return the vehicle if we are unable to obtain financing for you, this you refused to do. You told us that you were not going to buy the car and we needed to come pick it up...

some 10 days later. this is not what you agreed to do per the conditional delivery agreement you signed. It also states that that we will return your deposit LESS a reasonable amount for the YOUR use of the vehicle, you received the full $1200 you put down. It also states that YOU will be responsible for insurance as well as any damage done to the vehicle while in your possession.  If you would like additional copies of these documents, feel free to contact us. In addition, some of the information provided to us to obtain financing for you was false. We are unable to honor your request an nor do we want to have a business relationship in the future.   SincerelyBloomington Lincoln

Initial Business Response /* (1000, 10, 2015/08/04) */
We apologize for any inconvenience or miss understanding. If you have any further questions, please contact us.
Sincerely
Bloomington Lincoln
Initial Consumer Rebuttal /* (3000, 12, 2015/08/05) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
I do not accept the response due to the facts none of my concerns have been acknowledged or resolved. All that the response states if there is any misundstanding to contact them. First of all, if they really wanted to resolve the situation they would address each of my concerns stated in the complaint or secondly, to contact me personally regarding my car warranty.
Final Business Response /* (4000, 19, 2015/09/01) */
We feel we have honored the commitments made and addressed the questions asked in regards to the purchase of your vehicle. Again,we apologize for any misunderstanding.
Sincerely
Bloomington Lincoln

It is very unfortunate that your vehicle is not running properly. Your previous credit challenges do not allow us any options to secure additional finance options. As you are aware, the vehicle was purchased as-is. The documents for "as-is" were fully disclosed and signed. You should have copies of...

these, if not, we can provide additional ones. . There always is a certain amount of risk involved when taking on an as-is vehicle. We would recommend calling the lender for assistance. They may be able to finance a portion of the repair. To be clear, this is their decision and we have no control over their decision. We hope for a quick solution to your concerns.
Sincerely,
Bloomington Lincoln

I am rejecting this response because:
They are out right lying, period They told me it would be covered. I have phone records to prove otherwise. Besides the fact it was under warranty at the time. But mainly, light was on in dash at dealership. Down road ,short time later, light came back on. obviously they didn't fix the problem right because it came up as the rear tire sensors & the sensors had flat lines showing in the dash meaning its not reading pressure in tires, thus sensors. Since light stayed on it was on all the way until my Chev. dealer in Rhinelander seen this, also meaning they witnessed this as Shane [redacted] & dealership said, & obviously proves the issue that Bloomington Lincoln is responsible for not fixing it properly. All Bloomington would have had to do after putting sensor in the right front tire at their dealership,which they got from their local Chevy dealer, is to go through the dash & see the flat line showing the rears weren't reading. Da! They obviously didn't do this as from us & all the way to my dealership this was seen, showing it was this way the whole time. Either way not fixed. Is! This is all besides the fact that I was told by jen & gary, over phone, that we would be covered. If B.B.B. isn't going to do anything then whats the purpose of having them. I get the impression that your just slapping their hand & saying, now don't do that. I suppose the business has more power. So much for standing up for the little guy. I'm sorry that I have to say this & I hope I'm wrong but It's a obvious senerio & I know that as god is my witness we are in the right. If it is I don't want my time wasted if nobody's going to put in a serious effort to help me do what is right & stop businesses from doing this to people.

Hello,I have a meeting scheduled with Mrs. [redacted] for next Wednesday to discuss her issues.

Initial Business Response /* (1000, 8, 2016/03/15) */
We have researched your concerns. Please mail a copy of the receipt for the valve stem and we will reimburse the $140. We are unable to participate in the cost of the key fob as it was clearly explained prior to you purchasing the vehicle that...

you would be responsible for that cost.
Sincerely,
Bloomington Lincoln
Initial Consumer Rebuttal /* (3000, 10, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that the check for the valve stem was mailed out to me over 2 weeks ago from Gary and I have yet to receive it! I was also told that your company was the one who lost the key fob and was unable to locate it at the time but would be sent to me within 30 days of the purchase of the vehicle which was February 13, 2016, and I quote your company said " oh we lose or misplace fobs all the time and when we find them we mail them out usually within the first 30 days of purchase of the vehicle!" I am so upset with this company and your service! We will never be doing business with your company again, nor will we be encouraging people to use your company! Your staff has given Bloomington Lincoln a horrible name, which is unfortunate! People at your company need to attend a customer service training program!
Final Business Response /* (4000, 12, 2016/03/18) */
Revdex.com received following response from Kerry [redacted] of Bloomington Lincoln, via e-mail:
"I will just send the check for the $140, no receipt needed...Thanks.."

Some of the information provided is inaccurate. We simply requested the title for the vehicle you traded and you got very upset. We will no longer be contacting you.   Sincerely   Bloomington Lincoln

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Address: 1001 Clover Dr S, Bloomington, Minnesota, United States, 55420-1040

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