Bloomington-Normal Limousine & Shuttle Service Reviews (1)
Bloomington-Normal Limousine & Shuttle Service Rating
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To whom it may concern,I apologize that my trolley broke down. It is an older trolley and I couldn't foresee it breaking down, as it is rented all year and Christmas season. I made multiple attempts to inform the customer of this unfortunate accident, but received no replies to my emails nor the...
voicemail I left to their phone. I sent them a bus to accommodate the wedding and proceed to give them the bus rate instead of the trolley rate. I am deeply saddened that I could not get them the trolley, but you cannot know when there will be a mechanical issue. I do over 425 weddings a year and occasionally, a mechanical error will happen and I try my best to make things alright. I tried my best to contact the customer and gave them a bus in attempt to make things right and I apologize that I could not satisfy them.Thank you,[redacted]Owner of Bloomington-Normal Limousine and Shuttle