Bloomz

December 5, 2017Dear Redmond Revdex.com,Thank you for giving Bloomz Inc the opportunity to respond to the complaint (ID [redacted]) you received on11/26/2017. It is our understanding that you were contacted by a Consumer who was frustrated by thenumber of texts they were receiving from the...

Bloomz Application (App) system. Bloomz is a CommunicationTool that is used by Teachers and Schools to communicate with Parents. A School or Teacher using the Appwill load cell phone or email information into our system in order to send out text or e-mail messages toParents to keep them apprised of events and other information relating to class or school. In this case, itappears a Teacher added this Consumer’s cell phone number to their list, which started to generate textmessages to the Consumer’s cell phone. Per our records this was done on 9/21/2017. At that time, a textmessage was sent to the Consumer letting them know they were added to the Application by the Teacher,message and data rates may apply, and they had the option to opt out by replying “LEAVE” at any time.In this case, the Consumer first contacted Bloomz Support on 10/11/2017 via e-mail regarding how theycould stop the text messages. Somehow, this message was not confirmed by Bloomz Support. TheConsumer then contacted Bloomz Support via e-mail on 10/30/17 regarding the same issue. On 10/31/2017,Bloomz Support deleted the phone account from the App in order to stop the messaging. However, itappears that either the teacher added the phone number back after it was deleted by Bloomz Support or thedeletion tool did not work. Consumer sent two more complaints via e-mail to Bloomz Support on11/21/2017 and 11/22/2017 and both were marked to follow up by Bloomz Support. After another e-mailcomplaint to Bloomz Support on 11/26/2017, Bloomz Support responded that the Teacher seemed to beadding back the Consumer’s number and re-iterated that they could reply to the messages with a “LEAVEALL” in order to stop the text messages from coming in. Bloomz Support also made sure to delete thecustomer phone account again in the system via a manual delete, which was done on 11/27/2107. BloomzSupport then followed up on 11/30/2017 asking the Consumer if they were still receiving text messages. TheConsumer replied the same day that they had not received a text message since 11/27/2017.We will continue to monitor this situation to make sure that it is no longer an issue for the Consumer. Weapologize that the situation escalated to the point where the Consumer felt they had to contact the BetterBusiness Bureau. We have reviewed our Support Logs and have provided new training to our Supportemployees on addressing consumer complaints, as well as testing our deletion tool for any bugs that mayhave prevented the first deletion attempt. We also plan to re-iterate to our Teachers and Schools that usethe App to be cognizant that not all Parents may want to be part of the Communication System, and shouldonly add those Parents to the App that specifically opt-in. Also, we have made sure that we clearly state inour Communications to Parents how one may opt-out of the text messages at any time if they would like todo so.Sincerely,Bloomz Inc