Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYes my credit is not great and that's fine and not the first time I've ever been turned down but in this case I was told I was going to be in a fresh start program and not denied so it had nothing to do with my credit and if so they did not express that to me at all but they took my money with no problem until almost a month later (very questionable) Blossom is a fraud and completely untruthful the vechicle was repossessed not even minuets after speaking with them and finding out that I was accoused of fraud from changing my address even though I gave them my new address two weeks prior to that dayI agree with them during the phone call I recieved at my job in which is monitored and recorded and was the first and only phone call I recieved from them on this matter regarding returning the vehicle that I would bring it in at 5pm after work in which I have reciepts, paper work, witnesses, and cameras at my job showing that they were completely being fradulent so now I have obtained an attorney because I'm not going to let them treat me or anyone else this wayCompletely unprofessional and uncall for itLast I called and also came up there several times to speak with a manager to try and resolve this issue and still have yet at least recieved a phone call......Very poor management! Regards,*** ***
I am in receipt of the complaint from *** *** today, September 15th and will bring it to the attention of management and the dealer principal/ownerPlease allow me a few days to get all information together for a formal response
Regards,
Brian
S***
Brian.S***
Business Development Director
Blossom Chevrolet, Inc
N Shadeland Ave
Indianapolis, IN
317-357-
I called and spoke with Mr*** *** today (Tuesday, March 4th 2015) to get more detail and deeper into the overall complaint. Found out that in regards to the most recent comments from the customer that per Mr*** they purchased the vehicle from Hubler Chevrolet and not Blossom Chevrolet and that any reference to a question of "why wouldn't it be under warranty" would need to be taken up with whoever sold them the warranty and/or the warranty company which we show "was" "MAXCARE" but it expired on October 31st or 75,037. We show the vehicle as having 90,when it was brought in to us. That's 15,miles over and nearly years later. So, hopefully this answers the reference to the most recent response from the customer.Also, as a side note to Mr*** comments that he has purchased several vehicles from Blossom Chevrolet; I never make it a requirement in my own mind before giving the careful and deserved attention to resolving a customer issue or complaint. I treat others as I prefer to be treated and whether they purchased one or one-hundred vehicles here makes absolutely no difference to me. Though, I did look into this and could not see any purchases from my system access but I am limited to only to years of historical sales data. So I apologize for not being able to confirm or acknowledge their past loyalty. I just simply cannot see it.Now, going back to the customers original and initial complaint of February 17th 2015. Mr*** made reference to a window switch and regulator, etc., I agreed that per these comments to bring it back to the attention of our fixed-operations director and our new service manger in an attempt to dig into these issues a little deeper after first doing a conference call with Mr*** with the other Blossom managers.Once we are complete with the above mentioned process, the managers will make their final decision as to a disposition of this matter. We are dedicated to resolving this with the customer and will need additional time to get everyone together as I intend to be as detailed and thorough as possible in this case. I do not expect to get with all necessary parties until next week as one of the key individuals I am currently unable to reach.Regards,Brian ***Business Development DirectorBlossom Chevrolet, Inc
Monday, December 29, 2014 Re: ID *** - *** *** ComplaintAfter speaking with our fixed-operations director, *** *** this morning and then contacting the customer it was agreed to send the customer a check for $which exceeds the current asking
price for the Garmin GPS that the customer stated was left within her vehicle. We checked eBay and other online sources for the Garmin Nuvi 255w unit that Ms. *** referenced in her complaint and found several for less that $plus shipping. Mrs. *** approved and agreed to Mr***'s $offer via telephone at approximately 10:35am this morning.Though Blossom Chevrolet clearly states and requests that customers remove all valuables from their vehicles and shall not be responsible for any lost or missing items, the *** are clearly good customers, thus Blossom Chevrolet has decided to make an exception in this particular situation. Please allow up to 5-business days to receive this check.Respectively yours,*** ***Business Development DirectorBlossom Chevrolet, Inc.317-357-x***
Monday, October 27th
Mr***,
I am going to go to work looking into this for youPlease allow me till the end of this week if necessary to let you know what can and will be done
Regards,
*** ***
Business Development Director
Blossom Chevrolet, Inc
317-357-
TO: Revdex.com RE: ID # *** - *** ** ***This complaint has been turned over to legal. Please expect to receive a response from Blossom's attorney regarding this matter.Our General Sales manager, Ken *** has arranged everything with the attorney. If you
need any further assistance regardingthis complaint please feel free to contact him.Thank you,Brian ***Business Development DirectorBlossom Chevrolet, Inc.317-357-
I just
finished speaking with our Fixed-Operations Director, *** *** who informed me that Mr***'s complaint is being handled already by *** ***, our Service Shop ForemanIn fact, Mr*** may have already heard from *** regarding this issue
Sounds as if they intend to take care of the Chevy emblem and the key fobAs to the issues with the tires, Mr. *** stated that they were simply older worn-out tires of which he stated that he would be willing to arrange for special pricing on replacing those if Mr*** would like to pursue that as an option
As to the tires having a soft spot from sitting in one place for a time, they should naturally begin to round out from driving again but the condition due to age and wear already affecting the tires is something beyond Blossom's controlHowever, with that being said, Mr. *** has extended to offer special pricing as mentioned in the previous paragraph for replacing the tires
Please have Mr*** feel free to contact our service department foreman, *** *** by calling 317-250-*** with any additional questions or commentsIf he is tied up a voice message may be left and *** will be happy to call back as soon as he is available to do so
Regards,
*** * ***
Business Development Director
My name is *** *** and I represent Blossom ChevroletMy client received a complaint from your office involving a Ms*** ***, on or about November 24, Your correspondence permitted my client five (5) days within which to respondDue to the Thanksgiving holiday, my client was unable to tender its response until now
Ms*** came to Blossom Chevrolet to purchase a vehicle on or about October 25, Due to her credit, Blossom, and the finance companies Blossom works with, needed additional time to verify information she provided about her current financial situationIn order for Ms*** to be approved for her vehicle purchase she had to obtain financingBlossom permitted her to take possession of the vehicle prior to financing approval provided she execute a conditional delivery receiptMs*** executed a conditional delivery receiptIn summary, by signing the Conditional Delivery Receipt the customer agrees to return the vehicle to Blossom in the event the customer fails to secure financing, otherwise the vehicle will be repossessed
During the deal with Ms*** she failed to inform the finance company and Blossom that she had changed addresses during the time that she was trying to obtain financingWhen the finance company called her landlord, the landlord indicated that Ms*** had moved on 10/31/14, just six days after she signed the conditional deliver receiptThe notes from the finance company indicate that when they spoke with Ms*** on 11/12/she failed to notify them that she had movedIn part, it was the inability of the finance company to verify her residency that caused the financing to fall through
Blossom then called and spoke with Ms*** and inquired about the change of addressIt was at this time that she stated to Blossom her address had changedA Blossom employee explained that she failed to qualify for financingAfter attempting to resolve the problem with between the lender and the customer, Ms*** was asked to return the vehicleShe failed and refused to do so, consequently, Blossom was forced to recover the vehicle through repossession
Blossom would point out that in the Conditional Deliver Receipt signed by the customer, Ms*** agreed to a number of terms, one of which reads: "Failure of Customer to return the vehicle or to pay the full purchase price within hours of demand by Dealer will render customer liable for all forms of damages to dealer (including, but not limited to, any depreciation occurring to the vehicle during Customer's use, attorneys' fees, costs, and other expenses incurred by the Dealer, including commissisons due to salespeople and managers as if Customer paid Dealer as agreedCustomer agrees that any deposit or down payment shall be kept by Dealer to offset its damages." (emphasis added)
Based upon "reasonable per day vehicle usage fees" listed on the Conditional Delivery Receipt signed by Ms***, the customer owes $for each of the days she had possession of the vehicle as well as a $repossession fee
Ms***'s fees totaled $just for use of the vehicle and repossession and not inclusive of additional costs and fees Ms*** is liable for pursuant to the Conditional Delivery Receipt
Blossom agreed to forego any further action against Ms*** to recover amounts it may be due under the Conditional Delivery Receipt and accepted the $to satisfy her obligations under this agreement and close this matter for both parties
While Blossom understands Ms***'s frustration, it was incumbent upon her to secure financing in order to complete the sale of the vehicleWhen she was unable to do so, Blossom was left with no choice other than to exercise its options under the Conditional Delivery Receipt to recover its property and mitigate its own damages
If you have any additional questions you may contact me to discussOtherwise, Blossom will consider this matter closedKind regards,
Russell B*** * Partner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Everything that you stated was what I told you was wrong. And if the wiring could catch on fire then why wouldn't it be under warranty. If you check your computer you will see under where it states labor on what I told them was going on with my vehicle. I did pay the money for the diagnosis ONLY because I needed to have truck released to me. I even told the secretary that I didn't agree with charges, and wrote it on paper work that I was contacting the Revdex.com office concerning this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is the response from our fixed-operations director, [redacted] in response to this complaint."The customers says at the end of their statement that they told us the harness was bad. They, in fact, did not tell us that, and they even admit in the second sentence that they told us they had...
replaced the harness already. Our diagnosis was correct. The lower harness had a burnt connector and needed replaced. We also recommended that they replace the blower motor because the burnt harness had also caused damage to the connector on the motor. That damage could cause resistance to build up in the wiring and burn up the harness again or possibly even cause the vehicle to catch fire at a later date. The price the customer paid was the original quote for diagnosing both problems and the customer agreed to that price up front. The diagnosis was correct and the additional parts were quoted as a precaution to avoid possible complications with the blower in the future."Jerd K C[redacted]Fixed Operations DirectorBlossom ChevroletW: 317-375-3520F: 317-375-3510C: 317-281-1094jc[redacted]@blossomchevy.com
August 15, 2014 Hello, I contacted the customer and arranged for the requested refund for the customer which was processed on August 14, 2014. I was happy to assist the customer in getting a resolution. Regards, [redacted] Business Development Director Blossom Chevrolet, Inc. 317-357-1121
September 15, 2014
Re: Complaint ID: [redacted]
Amicable resolution...
After speaking to all parties involved, including the customer Mr. [redacted] I have determined that there was a misunderstanding regarding the repair amounts mentioned. Unfortunately, the customer felt and understood that this amount would have been the maximum amount possible based upon a supervisors reference to a “Ballpark Guesstimate” of $800.00 prior to actual tear-down of the part(s) in question.
Until a mechanic actually gets inside by tearing down the part needing repair it is physically impossible to know anything for certain in this particular case. After agreeing to tear down and proceed and knowing the minimum labor charge would be $390 just to tear down and provide the diagnostic with an actual estimate based upon a visual inspection it was determined that the costs associated with the repairs would actually have been more like $1,800.00 using factory ordered parts. Of course, the $390 diagnostics would have been applied towards to final total repair invoice.
The service director suggested that I ask the customer if he would be open to using aftermarket parts instead of factory recommended and manufactured parts which would carry the manufacturer warranty. Mr. [redacted] mentioned that he had already engaged a friend to do the work and had the vehicle was already torn down in his back yard awaiting installation of what sounded to be aftermarket parts per the amounts Mr. [redacted] said was spent so far for the parts.
I then asked Mr. [redacted] what he thought to be a fair and amicable resolution to the misunderstanding, and he in turn asked what I thought to be fair. I then stated that it was my goal to satisfy him and his wishes of which he reasonably suggested we split the amount in question. Our service director Brett F[redacted], and already a party to our conference call with Mr. [redacted] happily agreed to refund $195.33 to Mr. [redacted]. Mr. [redacted] was informed that a check requisition would be prepared today and to expect a refund of $195.33 in the mail no later than next Monday, September 22nd 2014. Chances are he will receive it as soon as Saturday, September 20th 2014 however.
Being a businessman himself and a contractor Mr. [redacted] understood our position as to the labor associated with the diagnostics and we certainly understood his position as well. It was a pleasurable conversation with a very reasonable man. We also made this a valuable learning experience for the staff here at Blossom Chevrolet as it applies to more clearly defining ourselves when it comes to discussing repair costs prior to any final diagnostic.
I requested that Mr. [redacted] reach out to the Revdex.com after receiving the refund amount that he had requested as a fair and amicable settlement of his complaint to let you know that all was resolved as to his complaint with Blossom Chevrolet. Please let me know if I may be of any further service.
Regards,
Brian S[redacted]
Brian.S[redacted]
Business Development Director
Blossom Chevrolet, Inc.
1850 N Shadeland Ave.
Indianapolis, IN 46219
317-357-1121
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYes my credit is not great and that's fine and not the first time I've ever been turned down but in this case I was told I was going to be in a fresh start program and not denied so it had nothing to do with my credit and if so they did not express that to me at all but they took my money with no problem until almost a month later (very questionable) Blossom is a fraud and completely untruthful the vechicle was repossessed not even minuets after speaking with them and finding out that I was accoused of fraud from changing my address even though I gave them my new address two weeks prior to that dayI agree with them during the phone call I recieved at my job in which is monitored and recorded and was the first and only phone call I recieved from them on this matter regarding returning the vehicle that I would bring it in at 5pm after work in which I have reciepts, paper work, witnesses, and cameras at my job showing that they were completely being fradulent so now I have obtained an attorney because I'm not going to let them treat me or anyone else this wayCompletely unprofessional and uncall for itLast I called and also came up there several times to speak with a manager to try and resolve this issue and still have yet at least recieved a phone call......Very poor management! Regards,*** ***
I am in receipt of the complaint from *** *** today, September 15th and will bring it to the attention of management and the dealer principal/ownerPlease allow me a few days to get all information together for a formal response
Regards,
Brian
S***
Brian.S***
Business Development Director
Blossom Chevrolet, Inc
N Shadeland Ave
Indianapolis, IN
317-357-
I called and spoke with Mr*** *** today (Tuesday, March 4th 2015) to get more detail and deeper into the overall complaint. Found out that in regards to the most recent comments from the customer that per Mr*** they purchased the vehicle from Hubler Chevrolet and not Blossom Chevrolet and that any reference to a question of "why wouldn't it be under warranty" would need to be taken up with whoever sold them the warranty and/or the warranty company which we show "was" "MAXCARE" but it expired on October 31st or 75,037. We show the vehicle as having 90,when it was brought in to us. That's 15,miles over and nearly years later. So, hopefully this answers the reference to the most recent response from the customer.Also, as a side note to Mr*** comments that he has purchased several vehicles from Blossom Chevrolet; I never make it a requirement in my own mind before giving the careful and deserved attention to resolving a customer issue or complaint. I treat others as I prefer to be treated and whether they purchased one or one-hundred vehicles here makes absolutely no difference to me. Though, I did look into this and could not see any purchases from my system access but I am limited to only to years of historical sales data. So I apologize for not being able to confirm or acknowledge their past loyalty. I just simply cannot see it.Now, going back to the customers original and initial complaint of February 17th 2015. Mr*** made reference to a window switch and regulator, etc., I agreed that per these comments to bring it back to the attention of our fixed-operations director and our new service manger in an attempt to dig into these issues a little deeper after first doing a conference call with Mr*** with the other Blossom managers.Once we are complete with the above mentioned process, the managers will make their final decision as to a disposition of this matter. We are dedicated to resolving this with the customer and will need additional time to get everyone together as I intend to be as detailed and thorough as possible in this case. I do not expect to get with all necessary parties until next week as one of the key individuals I am currently unable to reach.Regards,Brian ***Business Development DirectorBlossom Chevrolet, Inc
Monday, December 29, 2014 Re: ID *** - *** *** ComplaintAfter speaking with our fixed-operations director, *** *** this morning and then contacting the customer it was agreed to send the customer a check for $which exceeds the current asking
price for the Garmin GPS that the customer stated was left within her vehicle. We checked eBay and other online sources for the Garmin Nuvi 255w unit that Ms. *** referenced in her complaint and found several for less that $plus shipping. Mrs. *** approved and agreed to Mr***'s $offer via telephone at approximately 10:35am this morning.Though Blossom Chevrolet clearly states and requests that customers remove all valuables from their vehicles and shall not be responsible for any lost or missing items, the *** are clearly good customers, thus Blossom Chevrolet has decided to make an exception in this particular situation. Please allow up to 5-business days to receive this check.Respectively yours,*** ***Business Development DirectorBlossom Chevrolet, Inc.317-357-x***
Monday, October 27th
Mr***,
I am going to go to work looking into this for youPlease allow me till the end of this week if necessary to let you know what can and will be done
Regards,
*** ***
Business Development Director
Blossom Chevrolet, Inc
317-357-
TO: Revdex.com RE: ID # *** - *** ** ***This complaint has been turned over to legal. Please expect to receive a response from Blossom's attorney regarding this matter.Our General Sales manager, Ken *** has arranged everything with the attorney. If you
need any further assistance regardingthis complaint please feel free to contact him.Thank you,Brian ***Business Development DirectorBlossom Chevrolet, Inc.317-357-
I just
finished speaking with our Fixed-Operations Director, *** *** who informed me that Mr***'s complaint is being handled already by *** ***, our Service Shop ForemanIn fact, Mr*** may have already heard from *** regarding this issue
Sounds as if they intend to take care of the Chevy emblem and the key fobAs to the issues with the tires, Mr. *** stated that they were simply older worn-out tires of which he stated that he would be willing to arrange for special pricing on replacing those if Mr*** would like to pursue that as an option
As to the tires having a soft spot from sitting in one place for a time, they should naturally begin to round out from driving again but the condition due to age and wear already affecting the tires is something beyond Blossom's controlHowever, with that being said, Mr. *** has extended to offer special pricing as mentioned in the previous paragraph for replacing the tires
Please have Mr*** feel free to contact our service department foreman, *** *** by calling 317-250-*** with any additional questions or commentsIf he is tied up a voice message may be left and *** will be happy to call back as soon as he is available to do so
Regards,
*** * ***
Business Development Director
My name is *** *** and I represent Blossom ChevroletMy client received a complaint from your office involving a Ms*** ***, on or about November 24, Your correspondence permitted my client five (5) days within which to respondDue to the Thanksgiving holiday, my client was unable to tender its response until now
Ms*** came to Blossom Chevrolet to purchase a vehicle on or about October 25, Due to her credit, Blossom, and the finance companies Blossom works with, needed additional time to verify information she provided about her current financial situationIn order for Ms*** to be approved for her vehicle purchase she had to obtain financingBlossom permitted her to take possession of the vehicle prior to financing approval provided she execute a conditional delivery receiptMs*** executed a conditional delivery receiptIn summary, by signing the Conditional Delivery Receipt the customer agrees to return the vehicle to Blossom in the event the customer fails to secure financing, otherwise the vehicle will be repossessed
During the deal with Ms*** she failed to inform the finance company and Blossom that she had changed addresses during the time that she was trying to obtain financingWhen the finance company called her landlord, the landlord indicated that Ms*** had moved on 10/31/14, just six days after she signed the conditional deliver receiptThe notes from the finance company indicate that when they spoke with Ms*** on 11/12/she failed to notify them that she had movedIn part, it was the inability of the finance company to verify her residency that caused the financing to fall through
Blossom then called and spoke with Ms*** and inquired about the change of addressIt was at this time that she stated to Blossom her address had changedA Blossom employee explained that she failed to qualify for financingAfter attempting to resolve the problem with between the lender and the customer, Ms*** was asked to return the vehicleShe failed and refused to do so, consequently, Blossom was forced to recover the vehicle through repossession
Blossom would point out that in the Conditional Deliver Receipt signed by the customer, Ms*** agreed to a number of terms, one of which reads: "Failure of Customer to return the vehicle or to pay the full purchase price within hours of demand by Dealer will render customer liable for all forms of damages to dealer (including, but not limited to, any depreciation occurring to the vehicle during Customer's use, attorneys' fees, costs, and other expenses incurred by the Dealer, including commissisons due to salespeople and managers as if Customer paid Dealer as agreedCustomer agrees that any deposit or down payment shall be kept by Dealer to offset its damages." (emphasis added)
Based upon "reasonable per day vehicle usage fees" listed on the Conditional Delivery Receipt signed by Ms***, the customer owes $for each of the days she had possession of the vehicle as well as a $repossession fee
Ms***'s fees totaled $just for use of the vehicle and repossession and not inclusive of additional costs and fees Ms*** is liable for pursuant to the Conditional Delivery Receipt
Blossom agreed to forego any further action against Ms*** to recover amounts it may be due under the Conditional Delivery Receipt and accepted the $to satisfy her obligations under this agreement and close this matter for both parties
While Blossom understands Ms***'s frustration, it was incumbent upon her to secure financing in order to complete the sale of the vehicleWhen she was unable to do so, Blossom was left with no choice other than to exercise its options under the Conditional Delivery Receipt to recover its property and mitigate its own damages
If you have any additional questions you may contact me to discussOtherwise, Blossom will consider this matter closedKind regards,
Russell B*** * Partner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Everything that you stated was what I told you was wrong. And if the wiring could catch on fire then why wouldn't it be under warranty. If you check your computer you will see under where it states labor on what I told them was going on with my vehicle. I did pay the money for the diagnosis ONLY because I needed to have truck released to me. I even told the secretary that I didn't agree with charges, and wrote it on paper work that I was contacting the Revdex.com office concerning this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is the response from our fixed-operations director, [redacted] in response to this complaint."The customers says at the end of their statement that they told us the harness was bad. They, in fact, did not tell us that, and they even admit in the second sentence that they told us they had...
replaced the harness already. Our diagnosis was correct. The lower harness had a burnt connector and needed replaced. We also recommended that they replace the blower motor because the burnt harness had also caused damage to the connector on the motor. That damage could cause resistance to build up in the wiring and burn up the harness again or possibly even cause the vehicle to catch fire at a later date. The price the customer paid was the original quote for diagnosing both problems and the customer agreed to that price up front. The diagnosis was correct and the additional parts were quoted as a precaution to avoid possible complications with the blower in the future."Jerd K C[redacted]Fixed Operations DirectorBlossom ChevroletW: 317-375-3520F: 317-375-3510C: 317-281-1094jc[redacted]@blossomchevy.com
August 15, 2014 Hello, I contacted the customer and arranged for the requested refund for the customer which was processed on August 14, 2014. I was happy to assist the customer in getting a resolution. Regards, [redacted] Business Development Director Blossom Chevrolet, Inc. 317-357-1121
September 15, 2014
Re: Complaint ID: [redacted]
Amicable resolution...
After speaking to all parties involved, including the customer Mr. [redacted] I have determined that there was a misunderstanding regarding the repair amounts mentioned. Unfortunately, the customer felt and understood that this amount would have been the maximum amount possible based upon a supervisors reference to a “Ballpark Guesstimate” of $800.00 prior to actual tear-down of the part(s) in question.
Until a mechanic actually gets inside by tearing down the part needing repair it is physically impossible to know anything for certain in this particular case. After agreeing to tear down and proceed and knowing the minimum labor charge would be $390 just to tear down and provide the diagnostic with an actual estimate based upon a visual inspection it was determined that the costs associated with the repairs would actually have been more like $1,800.00 using factory ordered parts. Of course, the $390 diagnostics would have been applied towards to final total repair invoice.
The service director suggested that I ask the customer if he would be open to using aftermarket parts instead of factory recommended and manufactured parts which would carry the manufacturer warranty. Mr. [redacted] mentioned that he had already engaged a friend to do the work and had the vehicle was already torn down in his back yard awaiting installation of what sounded to be aftermarket parts per the amounts Mr. [redacted] said was spent so far for the parts.
I then asked Mr. [redacted] what he thought to be a fair and amicable resolution to the misunderstanding, and he in turn asked what I thought to be fair. I then stated that it was my goal to satisfy him and his wishes of which he reasonably suggested we split the amount in question. Our service director Brett F[redacted], and already a party to our conference call with Mr. [redacted] happily agreed to refund $195.33 to Mr. [redacted]. Mr. [redacted] was informed that a check requisition would be prepared today and to expect a refund of $195.33 in the mail no later than next Monday, September 22nd 2014. Chances are he will receive it as soon as Saturday, September 20th 2014 however.
Being a businessman himself and a contractor Mr. [redacted] understood our position as to the labor associated with the diagnostics and we certainly understood his position as well. It was a pleasurable conversation with a very reasonable man. We also made this a valuable learning experience for the staff here at Blossom Chevrolet as it applies to more clearly defining ourselves when it comes to discussing repair costs prior to any final diagnostic.
I requested that Mr. [redacted] reach out to the Revdex.com after receiving the refund amount that he had requested as a fair and amicable settlement of his complaint to let you know that all was resolved as to his complaint with Blossom Chevrolet. Please let me know if I may be of any further service.
Regards,
Brian S[redacted]
Brian.S[redacted]
Business Development Director
Blossom Chevrolet, Inc.
1850 N Shadeland Ave.
Indianapolis, IN 46219
317-357-1121