Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Everything that you stated was what I told you was wrongAnd if the wiring could catch on fire then why wouldn't it be under warrantyIf you check your computer you will see under where it states labor on what I told them was going on with my vehicleI did pay the money for the diagnosis ONLY because I needed to have truck released to meI even told the secretary that I didn't agree with charges, and wrote it on paper work that I was contacting the Revdex.com office concerning this matter Regards, [redacted]
August 15, Hello, I contacted the customer and arranged for the requested refund for the customer which was processed on August 14, I was happy to assist the customer in getting a resolutionRegards, [redacted] Business Development Director Blossom Chevrolet, Inc317-357-
September 15, 2014 Re: Complaint ID: [redacted] Amicable resolution... After speaking to all parties involved, including the customer Mr. [redacted] I have determined that there was a misunderstanding regarding the repair amounts mentioned. Unfortunately, the customer felt and understood that this amount would have been the maximum amount possible based upon a supervisors reference to a “Ballpark Guesstimate” of $800.00 prior to actual tear-down of the part(s) in question. Until a mechanic actually gets inside by tearing down the part needing repair it is physically impossible to know anything for certain in this particular case. After agreeing to tear down and proceed and knowing the minimum labor charge would be $390 just to tear down and provide the diagnostic with an actual estimate based upon a visual inspection it was determined that the costs associated with the repairs would actually have been more like $1,800.00 using factory ordered parts. Of course, the $390 diagnostics would have been applied towards to final total repair invoice. The service director suggested that I ask the customer if he would be open to using aftermarket parts instead of factory recommended and manufactured parts which would carry the manufacturer warranty. Mr. [redacted] mentioned that he had already engaged a friend to do the work and had the vehicle was already torn down in his back yard awaiting installation of what sounded to be aftermarket parts per the amounts Mr. [redacted] said was spent so far for the parts. I then asked Mr. [redacted] what he thought to be a fair and amicable resolution to the misunderstanding, and he in turn asked what I thought to be fair. I then stated that it was my goal to satisfy him and his wishes of which he reasonably suggested we split the amount in question. Our service director Brett F*, and already a party to our conference call with Mr. [redacted] happily agreed to refund $195.33 to Mr. [redacted] . Mr. [redacted] was informed that a check requisition would be prepared today and to expect a refund of $195.33 in the mail no later than next Monday, September 22nd 2014. Chances are he will receive it as soon as Saturday, September 20th 2014 however. Being a businessman himself and a contractor Mr. [redacted] understood our position as to the labor associated with the diagnostics and we certainly understood his position as well. It was a pleasurable conversation with a very reasonable man. We also made this a valuable learning experience for the staff here at Blossom Chevrolet as it applies to more clearly defining ourselves when it comes to discussing repair costs prior to any final diagnostic. I requested that Mr. [redacted] reach out to the RevDex.com after receiving the refund amount that he had requested as a fair and amicable settlement of his complaint to let you know that all was resolved as to his complaint with Blossom Chevrolet. Please let me know if I may be of any further service. Regards, Brian S [redacted] Brian.S [redacted] Business Development Director Blossom Chevrolet, Inc. 1850 N Shadeland Ave. Indianapolis, IN 46219 317-357-1121
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Everything that you stated was what I told you was wrongAnd if the wiring could catch on fire then why wouldn't it be under warrantyIf you check your computer you will see under where it states labor on what I told them was going on with my vehicleI did pay the money for the diagnosis ONLY because I needed to have truck released to meI even told the secretary that I didn't agree with charges, and wrote it on paper work that I was contacting the Revdex.com office concerning this matter Regards, [redacted]
August 15, Hello, I contacted the customer and arranged for the requested refund for the customer which was processed on August 14, I was happy to assist the customer in getting a resolutionRegards, [redacted] Business Development Director Blossom Chevrolet, Inc317-357-
September 15, 2014 Re: Complaint ID: [redacted] Amicable resolution... After speaking to all parties involved, including the customer Mr. [redacted] I have determined that there was a misunderstanding regarding the repair amounts mentioned. Unfortunately, the customer felt and understood that this amount would have been the maximum amount possible based upon a supervisors reference to a “Ballpark Guesstimate” of $800.00 prior to actual tear-down of the part(s) in question. Until a mechanic actually gets inside by tearing down the part needing repair it is physically impossible to know anything for certain in this particular case. After agreeing to tear down and proceed and knowing the minimum labor charge would be $390 just to tear down and provide the diagnostic with an actual estimate based upon a visual inspection it was determined that the costs associated with the repairs would actually have been more like $1,800.00 using factory ordered parts. Of course, the $390 diagnostics would have been applied towards to final total repair invoice. The service director suggested that I ask the customer if he would be open to using aftermarket parts instead of factory recommended and manufactured parts which would carry the manufacturer warranty. Mr. [redacted] mentioned that he had already engaged a friend to do the work and had the vehicle was already torn down in his back yard awaiting installation of what sounded to be aftermarket parts per the amounts Mr. [redacted] said was spent so far for the parts. I then asked Mr. [redacted] what he thought to be a fair and amicable resolution to the misunderstanding, and he in turn asked what I thought to be fair. I then stated that it was my goal to satisfy him and his wishes of which he reasonably suggested we split the amount in question. Our service director Brett F
*, and already a party to our conference call with Mr. [redacted] happily agreed to refund $195.33 to Mr. [redacted] . Mr. [redacted] was informed that a check requisition would be prepared today and to expect a refund of $195.33 in the mail no later than next Monday, September 22nd 2014. Chances are he will receive it as soon as Saturday, September 20th 2014 however. Being a businessman himself and a contractor Mr. [redacted] understood our position as to the labor associated with the diagnostics and we certainly understood his position as well. It was a pleasurable conversation with a very reasonable man. We also made this a valuable learning experience for the staff here at Blossom Chevrolet as it applies to more clearly defining ourselves when it comes to discussing repair costs prior to any final diagnostic. I requested that Mr. [redacted] reach out to the RevDex.com after receiving the refund amount that he had requested as a fair and amicable settlement of his complaint to let you know that all was resolved as to his complaint with Blossom Chevrolet. Please let me know if I may be of any further service. Regards, Brian S [redacted] Brian.S [redacted] Business Development Director Blossom Chevrolet, Inc. 1850 N Shadeland Ave. Indianapolis, IN 46219 317-357-1121