Blossom Photography

Review: I inquired about tying together 2nd year and Valentine's photos, was told "absolutely the price will be $75, the Valentine's sessions were $45 for an hour". When I arrived to the location of the 'studio', there were no props, nothing signifying Valentine's Day or 2 years old. I should have turned around then. The session lasted 35 minutes, during that session the photographer took pictures of my daughter in the same position the whole time, my child was being very cooperative and the positions could have been changed. A Minnie Mouse was given to my child, just to get her comfortable, that should have been photo shopped out. I had scheduled an appointment for 3pm 2/1/2014 to view the photos and pick up the disc, I was met at the door by the photographer and she had obviously forgotten that I was coming. She didn't show me the pictures, she only informed me "I haven't put them on a disc yet" so I had to wait for her to put the photos on the disc and she then handed me the disc. She didn't offer to show me the photos, she didn't even place the disc in a sleeve or protector. So, when I got home (which is greater than an hour away) to view the photos, I found that she left a watermark all over the best pictures and I had assumed that she would have added the "release to print" on the disc, she didn't. I had to reach out to her again to get the release. I asked if she would remove the watermark from the pictures. I expressed that I understand for advertising purposes the watermark is required, but not when the picture is going to be hanging in my home. I was told that she can't remove the watermark and then she said that she would work on it. I gave it a few days and then inquired again about removing the watermark, I was told "why would I remove my mark from my work?". Then apparently this business-customer issue became a public one when VERY unprofessional comments were made on Facebook about me inquiring about the removal of the watermark. That is what really upset me, the lack of professionalism.Desired Settlement: I would like the photos without the watermark. If that absolutely can't be done, a refund.

Business

Response:

First I would like to say as a Photographer I try my very best to please my clients in any way possible. I have never had a problem with anyone complaining or being so rude. I would like to address each thing this woman has complained about.

There are many props provided including Valentine props which was placed on the sofa in my studio. Yes I did not have anything that says 2 years old. The session was supposed to be an hour long and as I was still shooting pictures she kept talking about taking her daughter jumping at the mall and insisted to go... reason why the session lasted only 35 minutes. I never cut my sessions short and always try my best to get good photos until time is up and I do go over sessions without charging because im dedicated to getting that 1 perfect photo. There was many positions I put her in "standing, sitting, laying down" And they all turned out beautiful as always. I gave the little girl a Minnie mouse because she wasn't wanting to sit still so I thought that would help and it did. The pictures turned out great, If I would have cropped out the Minnie the picture would of not looked right because she would be holding on to air. I use photoshop and did try it but im not screwing up a picture like that in my mind it looked perfect. She never scheduled a time to come look at the pictures but to just pick up the disc. I never show the pictres when someone picks up there disc. I was very swamped that day with sessions and had not had a moment to put them on the disc as I promised. I did however pull out my laptop and show her a few photos and told her how many pictures was on the disc which was 27. I ran out of disc jackets the day before and once again did not have time to run to the store to buy more. Im a very busy woman and im sorry I did not provide that to her. I did leave a watermark on 3 pictures that was sneak peaks on facebook for her to review. I told her once the copywrite release was signed that she could have the pictures without the watermark. This protects my pictures and business. She never resposned to the copyrite form. I told her I would work on the pictures for her but got sick that weekend. On that Tuesday and started harassing me while I was out in town at the drs office. I got so upset I left the drs and drove home to work on her pictures just to satisfy her. I did call my lawyer and get some advice on what to do. I did remove the watermark as she wanted me to. I told a fellow business partner of mine about the situation and I never mentioned her name but my business partner got on fb and made it clear to everyone about a watermark. Yes it was very inappropriate for her to do that in which I deleted the comment she posted. I as a small business would like the copywrite release signed and I will be happy to mail out the disc. Its been ready for her. I did apologize to her about the situation and wanted to make things right. I hate that she was upset but she loved the pictures which im very happy and pleased about. I strive to make everyone and everything turn out. I thank you for your time and I hope we can get this solved to pleaae everyone who's involved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Furthermore, I have not harassed or been rude to anyone but nor will I be coerced into any decision, when that began I ceased communication. I did attempt to get the pictures by asking (nicely), several times. Sadly, the only communications was via Facebook, I take full responsibility for this entire situation, I knew better than to obtain a photographer through Facebook. I only want what I've already paid for. As far as a COPYRIGHT goes, this is first time that I've been offered this form. I'm not going to lessen my character by playing a finger pointing game, we're all adults. Just please send me the pictures, minus the watermark.