Blouch Turbo Incorporated

December 16, The Blouch Performance Turbo response to Complaint ID *** is as follows:
The turbocharger referenced in the complaint was not sold directly to the customer by Blouch Turbo; rather, it was purchased by the customer from one of our wholesale
accountsThe turbocharger was returned as a catastrophic failure with severely damaged journal bearing and thrust bearing surfaces as shown in the attached picturesThe failed bearings subsequently allowed the compressor and turbine wheels to contact their respective housingsThe root cause of the failure is insufficient lubrication as illustrated by documentation on our websiteThe journal bearings surfaces are severely worn and discolored from heat indicating possible lubricating oil contamination with engine coolant (which the customer claims to have ruled out) or insufficient and/or loss of lubricating oil pressureThe thrust surfaces also exhibit marks from heat as well as material transfer from one surface to another which is also indicative of insufficient and/or a loss of lubricating oil pressureThe turbocharger did not fail due to defects in material or workmanship and therefore is not eligible for warranty replacement as stated in the Blouch
Turbo warranty statement on our websiteSincerely,
Robert B***, President