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Blount Seafood Corporation

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Blount Seafood Corporation Reviews (2)

In response to your letter enclosing the complaint of [redacted]),we must respond as follows:First, Mr. [redacted] asked when he called if we carried Shell Rotella Oil and he was told thatwe did. At no time did he ask nor was he told we had it in bulk. The only bulk oil wehave is our...

"in-house" brand, which is Havoline. Shell Rotella is used mainly for dieselvehicles and only upon request of the customer. His statement as to the meaning of instock is certainly incorrect for our garage as well as others in the area and is somethinghe should not just assume.Secondly, Shell Rotella Oil was used in his truck and the employee who changed his oilwill certainly stipulate to this. And we certainly take offense to his assertion that we maynot have even changed the oil. We actually have the trashed jugs of Shell Rotella usedin his truck as well as the oil filter.Thirdly, once oil has been added to a diesel motor and started, you cannot tell what kindof oil is used by the smell or texture as it immediately turns black after started and run. Iam curious about Mr. [redacted]'s statement that "we do extensive oil testing andsampling....." and that he is requesting that the current oil be removed and tested. Wewelcome this test, assuming that it is performed on what we put in ... Shell Rotella, andrequest that we receive not only a copy of the findings when completed for any actionwe may deem necessary but also the name of the person/company taking the sampleand performing the test.Mr. [redacted] caused a bad scene in our waiting area and in an effort to try and pacify him asmuch as we could; he was given a discount of $30.He was very rude to our service writer and we feel an apology is in order not only to herbut the mechanic who performed the work on his truck as well as our business which heis defaming.When he left the premises he indicated he would never return and he was advised notto. I would like to add that I have no intention of settling this matter as he set forth inhis "desired settlement" in that all work was performed properly and in an professionalmanner.Very truly yours,CRESCENT HEIGHTS AUTO SERVICE, INC.J. [redacted]M WOODS, PRESIDENT

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Testing was done on a sample drawn from the engine and compared to a sample of oil Shell Rotella.The two samples do not match.The oil in the engine does not appear to be Shell Rotella.We will continue to hold claim liens on the two properties and will add a claim lien of the personal property in the name of Mr. *. [redacted]. First results of research show that to be [redacted].We are not inclined to share our testing results or methods. However, the testing we do is done by the largest, and only recognized lab in the state, for testing of oils in diesel engines.
Regards,
[redacted]

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