Mr [redacted] had a reservation at our Facility Upon check in the guest requested to use Best Western Reward Points The Reward Membership did not belong to this guest so without the Member present, the Hotel is unable to retrieve points In addition, the proper channels were not followed in order to book a Reservation by using points The original Reservation was booked using a AAA Discount This was explained to the guest and paying cash was indeed an option However, we do require a Credit Card authorization for Incidental fees that may occur when paying cash, the guest refused to provide that and claimed that they did not have a credit card with them I(General Manager), was contacted via phone when the guest was present and this was explained to the guest The guest then stated that they did not need the reservation and vacated the property Approximately minutes later the Guest called claiming they wanted the reservation as they were going to buy a prepaid Credit Card at Walmart By this time the Room had been canceled and sold I did speak with the female guest again on Monday, 06/08/and again advised her of the above items so that they were aware in the future and apologized The Guest stated that they had located a cheaper Hotel and the call ended -- Amy Witham | General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr. [redacted] had a reservation at our Facility. Upon check in the guest requested to use Best Western Reward Points. The Reward Membership did not belong to this guest so without the Member present, the Hotel is unable to retrieve points. In addition, the proper channels were not...
followed in order to book a Reservation by using points. The original Reservation was booked using a AAA Discount. This was explained to the guest and paying cash was indeed an option. However, we do require a Credit Card authorization for Incidental fees that may occur when paying cash, the guest refused to provide that and claimed that they did not have a credit card with them. I(General Manager), was contacted via phone when the guest was present and this was explained to the guest. The guest then stated that they did not need the reservation and vacated the property. Approximately 30 minutes later the Guest called claiming they wanted the reservation as they were going to buy a prepaid Credit Card at Walmart. By this time the Room had been canceled and sold. I did speak with the female guest again on Monday, 06/08/15 and again advised her of the above items so that they were aware in the future and apologized. The Guest stated that they had located a cheaper Hotel and the call ended. -- Amy Witham | General Manager
Hello [redacted], One of our respentives have spoken to you about this issue and we did send you a refund of $28.30 to you through [redacted] on 11/3/2014. Please let us know if you received the money from us through [redacted]. I can provide you with the [redacted] transaction number if you need it so you can...
locate the money from them. Thank-you,Blowoutbedding
Guest was unable to provide a Cancellation number to confirm the cancellation was made. When inquiring if the Guest received a Cancellation Email, she was unaware that we provided such. If the Guest is able to locate her Cancellation Number, the Hotel is happy to issue a Refund. Amy W[redacted] l...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr [redacted] had a reservation at our Facility Upon check in the guest requested to use Best Western Reward Points The Reward Membership did not belong to this guest so without the Member present, the Hotel is unable to retrieve points In addition, the proper channels were not followed in order to book a Reservation by using points The original Reservation was booked using a AAA Discount This was explained to the guest and paying cash was indeed an option However, we do require a Credit Card authorization for Incidental fees that may occur when paying cash, the guest refused to provide that and claimed that they did not have a credit card with them I(General Manager), was contacted via phone when the guest was present and this was explained to the guest The guest then stated that they did not need the reservation and vacated the property Approximately minutes later the Guest called claiming they wanted the reservation as they were going to buy a prepaid Credit Card at Walmart By this time the Room had been canceled and sold I did speak with the female guest again on Monday, 06/08/and again advised her of the above items so that they were aware in the future and apologized The Guest stated that they had located a cheaper Hotel and the call ended -- Amy Witham | General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr. [redacted] had a reservation at our Facility. Upon check in the guest requested to use Best Western Reward Points. The Reward Membership did not belong to this guest so without the Member present, the Hotel is unable to retrieve points. In addition, the proper channels were not...
followed in order to book a Reservation by using points. The original Reservation was booked using a AAA Discount. This was explained to the guest and paying cash was indeed an option. However, we do require a Credit Card authorization for Incidental fees that may occur when paying cash, the guest refused to provide that and claimed that they did not have a credit card with them. I(General Manager), was contacted via phone when the guest was present and this was explained to the guest. The guest then stated that they did not need the reservation and vacated the property. Approximately 30 minutes later the Guest called claiming they wanted the reservation as they were going to buy a prepaid Credit Card at Walmart. By this time the Room had been canceled and sold. I did speak with the female guest again on Monday, 06/08/15 and again advised her of the above items so that they were aware in the future and apologized. The Guest stated that they had located a cheaper Hotel and the call ended. -- Amy Witham | General Manager
Hello [redacted], One of our respentives have spoken to you about this issue and we did send you a refund of $28.30 to you through [redacted] on 11/3/2014. Please let us know if you received the money from us through [redacted]. I can provide you with the [redacted] transaction number if you need it so you can...
locate the money from them. Thank-you,Blowoutbedding
Guest was unable to provide a Cancellation number to confirm the cancellation was made. When inquiring if the Guest received a Cancellation Email, she was unaware that we provided such. If the Guest is able to locate her Cancellation Number, the Hotel is happy to issue a Refund. Amy W[redacted] l...
General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]