Blu Arc Career Academy

Blu Arc Career Academy is a auctioneer school which operates withing Texas We hold a hour auctioneer course When students pay to come to the class, and don't show up they are sent a refund form for them to fill out Mr [redacted] received his form sent it back Per TWC rules we have days minus the registration fee Mr [redacted] cancelled in December when your course was in Dallas, Texas, Due to having children sick and himself A refund was issued to Mr [redacted] in which was sent by Certified mailUSPS certified mail : [redacted] ***, which was signed by [redacted] on His account has been closed with our school Cancellation and Refund Policy CANCELLATION POLICY: A full refund will be made to any student who cancels the enrollment contract within hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three scheduled class days (does not apply to Seminars)REFUND POLICY: Refund computations will be based on scheduled course time of class attendance through the last date of attendanceLeaves of absence, suspensions, and school holidays will not be counted as part of the scheduled class attendanceThe effective date of termination for refund purposes will be the earliest of the following: (a) The last day of attendance, if the student is terminated by the school; (b) The date of receipt of written notice from the student; or (c) Ten school days following the last date of attendanceIf tuition and fees are collected in advance of entrance, and if after expiration of the hour cancellation privilege the student does not enter school, not more than $in nonrefundable administrative fees shall be retained by the school for the entire residence program or synchronous distance education courseIf a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated, the school or college may retain not more than $in nonrefundable administrative fees for the entire programThe minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of terminationRefunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic feesThe student will not be required to purchase instructional supplies, books and tools until such time as these materials are requiredOnce these materials are purchased, no refund will be madeFor full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreementAny such items not required for the portion of the program attended must be included in the refundA student who withdraws for a reason unrelated to the student’s academic status after the percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or programA full refund of all tuition and fees is due and refundable in each of the following cases: (a) An enrollee is not accepted by the school; (b) If the course of instruction is discontinued by the school and this prevents the student from completing the course; or (c) If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the schoolA full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and collegesREFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICEA student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled: (a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal; (b) a grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or (c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has: (1) satisfactorily completed at least percent of the required coursework for the program; and (2) demonstrated sufficient mastery of the program material to receive credit for completing the programThe payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within days after the effective date of termination Best Regards, Shelma Beasley Blu Arc Career Academy P.OBox Elmendorf, Texas

Complaint:***
I am rejecting this response because: when I paid my tuition blu arc had no such policy posted on their siteThey can stand by all their policies all they want but they are very dishonest and misleadingTo charge me $for their mistake shows their greedblu arc academy is a dishonest school and I would discourage anyone from using their service
Regards,
*** ***

Complaint:***
I am rejecting this response because: blu arc cancelled the class in January the night before the class was to be held not meBlu arc is a very dishonest school and still owes me $for the class fees they cancelledthey charged me for books and supplies for which I never received due to blu arc cancelling the class not me
blu arc has been very deceitful and dishonest
Regards,
*** ***

Our school polices are on our website, as they have been since day one Our minimum requirement has also been on our website We stand by our policies
Best Regards
*** ***

Complaint:***
I am rejecting this response because: blu arc academy never told me about the student minimum rule they claim they haveAs far as $for materials, I never received any materials or official registration form from blu arcI demand my $dollars as I have never received books and supplies as they claim.
Regards,
*** ***

Blu Arc Career Academy is a auctioneer school which operates withing Texas.  We hold a 80 hour auctioneer course.  When students pay to come to the class, and don't show up they are sent a refund form for them to fill out.  Mr. [redacted] received his form sent it back.  Per...

TWC rules we have 60 days minus the registration fee.  Mr. [redacted] cancelled in December when your course was in Dallas, Texas, Due to having children sick and himself.  A refund was issued to Mr. [redacted] in which was sent by Certified mail. USPS certified mail : [redacted], which was signed by [redacted] on 03.12.2014.  His account has been closed with our school. 
 
Cancellation and Refund
Policy
CANCELLATION POLICY:  A full refund will be made to any
student who cancels the enrollment contract within 72 hours (until midnight of
the third day excluding Saturdays, Sundays and legal holidays) after the
enrollment contract is signed or within the student’s first three scheduled
class days (does not apply to Seminars). REFUND POLICY: 1.
Refund computations will be based on scheduled course time of class attendance
through the last date of attendance. Leaves of absence, suspensions, and school
holidays will not be counted as part of the scheduled class attendance. 2. The
effective date of termination for refund purposes will be the earliest of the
following: (a) The last day of attendance, if the student is terminated by the
school; (b) The date of receipt of written notice from the student; or (c) Ten
school days following the last date of attendance. 3. If tuition and fees are
collected in advance of entrance, and if after expiration of the 72 hour
cancellation privilege the student does not enter school, not more than $100 in
nonrefundable administrative fees shall be retained by the school for the
entire residence program or synchronous distance education course. 4. If a
student enters a residence or synchronous distance education program and
withdraws or is otherwise terminated, the school or college may retain not more
than $100 in nonrefundable administrative fees for the entire program. The
minimum refund of the remaining tuition and fees will be the pro rata portion
of tuition, fees, and other charges that the number of hours remaining in the
portion of the course or program for which the student has been charged after
the effective date of termination bears to the total number of hours in the
portion of the course or program for which the student has been charged, except
that a student may not collect a refund if the student has completed 75 percent
or more of the total number of hours in the portion of the program for which
the student has been charged on the effective date of termination. 5. Refunds
for items of extra expense to the student, such as books, tools, or other
supplies should be handled separately from refund of tuition and other academic
fees. The student will not be required to purchase instructional supplies,
books and tools until such time as these materials are required. Once these
materials are purchased, no refund will be made. For full refunds, the school
can withhold costs for these types of items from the refund as long as they
were necessary for the portion of the program attended and separately stated in
the enrollment agreement. Any such items not required for the portion of the
program attended must be included in the refund. 6. A student who withdraws for
a reason unrelated to the student’s academic status after the 75 percent
completion mark and requests a grade at the time of withdrawal shall be given a
grade of “incomplete” and permitted to re-enroll in the course or program
during the 12-month period following the date the student withdrew without
payment of additional tuition for that portion of the course or program. 7. A
full refund of all tuition and fees is due and refundable in each of the
following cases: (a) An enrollee is not accepted by the school; (b) If the
course of instruction is discontinued by the school and this
 
prevents the student from
completing the course; or (c) If the student’s enrollment was procured as a
result of any misrepresentation in advertising, promotional materials of the
school, or representations by the owner or representatives of the school. A
full or partial refund may also be due in other circumstances of program
deficiencies or violations of requirements for career schools and colleges. 8. REFUND
POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE. A student of
the school or college who withdraws from the school or college as a result of
the student being called to active duty in a military service of the United
States or the Texas National Guard may elect one of the following options for
each program in which the student is enrolled: (a) if tuition and fees are
collected in advance of the withdrawal, a pro rata refund of any tuition, fees,
or other charges paid by the student for the program and a cancellation of any
unpaid tuition, fees, or other charges owed by the student for the portion of
the program the student does not complete following withdrawal; (b) a grade of
incomplete with the designation “withdrawn-military” for the courses in the
program, other than courses for which the student has previously received a
grade on the student’s transcript, and the right to re-enroll in the program,
or a substantially equivalent program if that program is no longer available,
not later than the first anniversary of the date the student is discharged from
active military duty without payment of additional tuition, fees, or other
charges for the program other than any previously unpaid balance of the
original tuition, fees, and charges for books for the program; or (c) the
assignment of an appropriate final grade or credit for the courses in the
program, but only if the instructor or instructors of the program
determine that the student has: (1) satisfactorily completed at least 90
percent of the required coursework for the program; and (2) demonstrated
sufficient mastery of the program material to receive credit for completing the
program. 9. The payment of refunds will be totally completed such that the refund
instrument has been negotiated or credited into the proper account(s), within
60 days after the effective date of termination.
Best Regards,
Shelma Beasley
Blu Arc Career Academy
P.O. Box 353
Elmendorf, Texas 78112

Ms. [redacted],

Our policy for canceling a course is due to not enough students registered for the class date assigned.  Mr. [redacted] was scheduled to take the Dec. 14th, 2013 course in Dallas, Texas.  Mr. [redacted] called the day before the class was scheduled and stated he and his children were sick and he had to reschedule.  Mr. [redacted] was notified that we were to have a make up class in January 2014, if there were 5 or more people.  We waited to see if the 6 people scheduled responded back to us.  We had only 2 people respond Mr. [redacted] and one other.  We canceled the class. The $ 100.00 is stated as a registration fee.  The study material is made ahead of time for the class, as students sign up and pay in full for the course.  The study material changes due to new laws,rules and regulations.  We do not use all the same material as laws and rules have to be updated when they are put in effect.  If we have another course in Dallas, Texas we are more than happy to give credit to Mr. [redacted] of $ 100 towards his tuition.
Best Regards,
[redacted]
Blu Arc Career Academy
[redacted]