BLU Enterprises, Inc.

We are so happy with our custom home! Jeremy designed our amazing custom shower and had so many great ideas and concepts to make use of every single space! He gave us a dog house under our staircase, which I've always wanted, it's beautifully tiled just looks so good. Such quality top of the line work as well. Super happy with BLU Enterprises!

After our home inspection was completed, I discussed with the contractor our need for additional work to be done on our rental and our home. We explained that we were on a tight timeline and if he could help then we would hire him. The contractor and I agreed on what needed to be done to get a new door in our house and I made the payment on the door and placed it on order. After two weeks and no updates I attempted to contact the contractor. I had no success getting him on the phone. He did, however, text me. He stated (after we had come to our deadline for the work to have been done) that he had a personal issue and would have to get back to me. This never happened and I ultimately had to contact the store where our door was ordered from to get our money back. During this time he was supposed to come out and give us an estimate on work at our rental too. This never happened because of his personal issue, but he did text me a handful of specialists that could do the work. All of his contacts fell through and the one that did show up was totally unprofessional. The customer service and professionalism leaves much to be desired for the consumer. Finally, it was brought to my attention that this contractor did not receive our payment for the home inspection that was completed by our realtor's assistant. She stated that she made the mistake and did not put it on the HUD (which would have meant that payment would have been issued by the attorney at closing). This did not happen and we were notified approximately 2 months after the closing. We waited to receive the paper invoice and did so about 2 weeks ago. Understanding that the contractor had been waiting a long time to receive his money we (obviously) got a money order and paid it. At the same time the contractor contacts my husbands Command and states that we have failed to pay a 3 month old bill. Again, his lies led to the possible punishment of my husband. Totally unprofessional, unethical, and a huge lack of integrity.Product_Or_Service: contracting workAccount_Number: never receivedDesired SettlementNo settlement desired other than a professional apology.I simply ask that this information be filed due to the possibility that we were not the only ones that have had issues with this contractor. Business Response In response to the above claims, I did do a home inspection for the complainant. I was supposed to be paid at closing but as stated above, the proper information was not included in the HUD. After realizing this problem I was told to send the customer an invoice and that they would be responsible for the payment. I sent them a detailed email explaining the situation and requesting payment. The only response that I received from the complainant were sarcastic text messages questioning both my position in my company and my professionalism. I was never informed of any intent from them to pay. After 10 days from the original email requesting payment my secretary made yet another attempt to call them and make payment arrangements. The customer did not answer to a voice mail was left, which we received absolutely no response. At this point my payment was more than 80 days overdue and I was not getting any type of feedback at all from the customer in regards to payment. At this point I am left with no option but to contact their Command, which we informed them in the voicemail that we would have to do if we did not hear back from them with payment arrangements. In contacting their Command there was never anything mentioned about character or anything personal about the client, only the fact that my payment was over 80 days late and after several attempts to make payment arrangements they were refusing to give my any information regarding their intent. The inspection was performed as contracted and the report sent to them "inside" of the contracted time line. In regards to the statement about further work, I was asked to look at other work on their rental. I made a trip to the rental and gave them a quote on the work within 1 business day. The client was not happy with the price and asked me to rework the quote with them doing some of the miscellaneous work. In my efforts to accommodate them on their request, I had a death in my immediate family, which is the "personal issue" that the complainant referred to. I actually told them that it was a death in the family. In an effort not to interrupt their time frame, I sent them a list of 3 sub-contractors that could perform the work for them. In regards to the door that was also mentioned above, it was a special order door. The door was paid for and ordered approximately 1-2 weeks before Christmas. With the holiday seasons, the client was informed by both myself and my vendor that the door could run a little late due to holiday closings. The client was told that they would be notified as soon as the door came in. A couple of weeks after the door was ordered I was informed by my vendor that the customer had called and cancelled the order due to not wanting to wait. In my industry there are unfortunately many things that are out of my control, as in special orders, material shortages and deaths. Most customers realize and understand this, however, some choose to be unrealistic and uncooperative in many ways. I have documents and records that all contracted work was performed and completed and will be willing to share those with anyone that has a question regarding the above accusations. I can also provide an EXTREMELY large list of VERY satisfied customers that we have done work for over the past several years.