Blu Lion Media Networks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their reply to our complaint does not agree with what we remember happened,which amounts to their word against ours and our word against theirsHad they spoke with us even once in at least a six month period we probably could have resolved the problem and would still be doing business with them but they must not care enough to do thatWe are satisfied to let them alone and ask that they do the same for usThank you for your help.I doubt we would have heard from them at all had you not intervenedI really don't understand a business who would not make every effort to contact an unhappy customer if they care Respectfully, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below:On Monday June ***, we received a letter in regards to complaint ID ***Please see attached (letter was not received in time due to change of address)Immediately when we received this letter we pulled the records for this customer,
*** *** *** *** so we can respond and rectify in a timely mannerPlease note our records indicate that orders are all under the name of *** ***’s wife, *** *** *** *** states in the complaint that we stopped calling to notify them of their shipmentsHowever, it is not in our procedures to call customers to notify them of their shipment when they are part of our automatic shipping programWe do however have an Outbound Sales Department that may have called them to offer sales and specials*** *** also states in the complaint that they needed to delay their order, not cancel due to financial obligationsOur records indicate that on April *, a call was received at 12:pm from *** *** *** requesting to delay her shipment from May **, to August **, Our Customer Service representative gladly delayed the shipment as requested*** *** then stated that they tried to call us and couldn’t reach us and their orders continued to shipIn response, we did not receive any calls, voicemails, or emailsAny of which would have been responded to by someone in our Customer Service DepartmentOn May **, 2015, we then called to advise about delay of order due to backorder and left a voice messageWe did not hear back from anyone so the order continued to shipToday, June **, 2015, at 11:55am our Customer Service Supervisor spoke to *** *** regarding the complaint and to see how this can be rectifiedOur Supervisor advised that all transactions between the customer and BeeAlive are documented electronicallyWe explained that her order was delayed as requested back in April and we called on May ** to advise the customer about the delay of her most recent autoship order due to product backorder and left a messageThe order shipped because we did not receive a message in return from her to cancel or delayWe advised that perhaps it was the wrong number they calledIt is our top priority to always return calls, emails, etcplaced by our customers or anyone that calls in for that matterWe apologized for the issue and asked what we can do to help*** *** stated they have been having some issues and don’t wish to receive the product anymore and not to use the credit card on file so we cancelled all fut ure shipmentsAt that point, the customer had seemed satisfied that their request had been fulfilled and the call had endedAs I mentioned, it is always our goal to satisfy customers so if you wish to discuss this matter further we will be more than happy to do soWe are proud of our outstanding record with the Revdex.com and we always hope to maintain a good relationship with both the Revdex.com as well as all our valued customersWe look forward to hearing from you in regard to the settlement of this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their reply to our complaint does not agree with what we remember happened,which amounts to their word against ours and our word against theirs. Had they spoke with us even once in at least a six month period we probably could have resolved the problem and would still be doing business with them but they must not care enough to do that. We are satisfied to let them alone and ask that they do the same for us. Thank you for your help.I doubt we would have heard from them at all had you not intervened. I really don't understand a business who would not make every effort to contact an unhappy customer if they care.  Respectfully, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]