Blue Apple Property Management & Sales

Initial Business Response / [redacted] (1000, 13, 2015/08/26) */ My name is [redacted] ***, the owner of Metro Brokers Blue Apple Property Management and SalesI am completely disheartened to hear of [redacted] ***'s complaint about [redacted] from my staffI have terminated Leann's employment with our company, and will be personally taking over the items [redacted] mentionsThere will be no problem with returning the final payment and deposit as requestedIn addition, I am happy to help [redacted] complete the yard and deck workI believe the main cause of the problem was [redacted] lack of responsiveness, and I can assure her that will no longer be a problem as I will be handling everything myself Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have heard from [redacted] but unfortunately it was too late to do anything about the stolen property and some damage since they only had a couple days to close out the deposit with the tenantHad someone helped over the month mess I could have recovered a lot more lossI was told I would get my final payment for a few things, my deposit payment, and months of my management fees, and yard workI still haven't received it yetI had to respond to this by the 6th so I am just giving an updateThough it isn't an ideal solution it is ok if the final check comes Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 17, 2015/09/16) */ Thank you again for the opportunity to make things right with ***We mailed out the check for months of management fees reimbursement on Aug 27thWe mailed out the check for the yard work, fence, and laundry room door on Aug 31stThe $reserve was sent out to [redacted] electronically on Sept 9thAllowing for mail service, [redacted] has most likely received these by now which should resolve the issueThank you

Initial Business Response /* (1000, 13, 2015/08/26) */
My name is [redacted], the owner of Metro Brokers Blue Apple Property Management and Sales. I am completely disheartened to hear of [redacted]'s complaint about [redacted] from my staff. I have terminated Leann's employment with our...

company, and will be personally taking over the items [redacted] mentions. There will be no problem with returning the final payment and deposit as requested. In addition, I am happy to help [redacted] complete the yard and deck work. I believe the main cause of the problem was [redacted] lack of responsiveness, and I can assure her that will no longer be a problem as I will be handling everything myself.
Initial Consumer Rebuttal /* (3000, 15, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard from [redacted] but unfortunately it was too late to do anything about the stolen property and some damage since they only had a couple days to close out the deposit with the tenant. Had someone helped over the 2 month mess I could have recovered a lot more loss. I was told I would get my final payment for a few things, my deposit payment, and 3 months of my management fees, and yard work. I still haven't received it yet. I had to respond to this by the 6th so I am just giving an update. Though it isn't an ideal solution it is ok if the final check comes.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 17, 2015/09/16) */
Thank you again for the opportunity to make things right with [redacted]. We mailed out the check for 3 months of management fees reimbursement on Aug 27th. We mailed out the check for the yard work, fence, and laundry room door on Aug 31st. The $250 reserve was sent out to [redacted] electronically on Sept 9th. Allowing for mail service, [redacted] has most likely received these by now which should resolve the issue. Thank you.