Blue Apron, Inc.

Review: Signed up for account. Ordered food. Supposed to be delivered this last Saturday. Still has not been delivered. May come later this week, who knows? Will be spoiled by the time it arrives. Emailed the business twice and they never responded. Have cancelled my account. I have paid for food that I have never received.Desired Settlement: Refund

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Blue Apron has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On September **, 2015, I was scheduled to receive a first delivery from Blue Apron. The delivery never came. Disappointed with the service I sent two emails on 9/**/15 to both [redacted] and [redacted] asking to be refunded for the delivery I did not receive and to cancel my account. Blue Apron's policy is that all accounts must be cancelled 6 days prior to the next shipment, scheduled for 9/**/15. As I sent this email on 9/** I satisfied the requirement. On 9/**/15 I attempted to contact the company by phone and left a message relaying the same info and got no call back. On 9/** I sent a follow up email again reiterating that I wanted my account canceled and I wanted a refund on the missed delivery and got no response. On 9/[redacted] Blue Apron, without my consent and in direct contravention of my numerous instructions to cancel my account, has charged my credit card in the amount of $69.00. I have notified my credit card company that this charge is fraudulent and without my consent and will dispute the charge. On 9/** I again emailed Blue Apron instructing them to cease and desist any further attempts to charge my credit card for a service I have never received and do not want. I have repeatedly asked Blue Apron to acknowledge and confirm that my account has been cancelled and have yet to receive a reply. The complany's failure to acknowledge cancellation attempts does not negate them.Desired Settlement: I want Blue Apron to refund the value of the delivery that was never received and to cease and desist all further attempts to charge my credit card. I want a cancellation of my account effective 9/**/15, the same day I first contacted Blue Apron to cancel. I want confirmation of both the cancellation and their agreement to cease and desist further attempts to charge my credit card.

Consumer

Response:

I received a response from the company in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I took steps on Friday, November [redacted] to cancel my account with Blue Apron. At the time I completed the cancellation form, my account with the company was "paused" until the week of November [redacted]. I have an email confirming the "pause" on my account and that I was not set to receive deliveries again until December *. However, when I cancelled I received an email from the company informing me that my final order would arrive on November [redacted] pursuant to their 6-day cancellation policy. I then saw that my debit card was immediately billed $59.94 at the time of cancellation. I understand their 6-day cancellation policy, however 6 days prior to Dec. * would be November [redacted]. Even 6 days prior to the start of the week of November [redacted] would be tomorrow, November [redacted]. Even when electing to skip a week's delivery of their product, the decision to skip can be made up until the Friday before the delivery week. By choosing to cancel on Friday, November [redacted] I wasn't even with the 6 days prior to the skip deadline. Therefore, there is no valid basis for this charge.

I have contacted Blue Apron via their website but have not yet received a response.Desired Settlement: I would like the full $59.94 that I was charged for a final delivery refunded to my bank account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Blue Apron makes it intentionally difficult to cancel their service. Rather than allow you to cancel online, they require you to email them. At their leisure they respond doing nothing more than sending a link to cancel your account. While they wait to send you to this link, they allow your billing cycle to lapse and force you into another payment. They also do not answer the phone - they have a 3min recorded loop that makes you leave a voice mail they never return.

I have a copy of my email sent within the 6 days they require to cancel. However today they are billing me again.Desired Settlement: They must refund both this and the previous billing cycle. In my previous cycle they left out food and some was rotten. You can go onto their [redacted] page to see numerous customers complaining of all the rotten food they send out.

Business

Response:

Hi [redacted],

I would like to apologize for any confusion or inconvenience this has caused, and want you to know that we care deeply about our customer service. As you probably are aware, you have already been refunded for both deliveries in question (5/**/2014 and 5/**/2014), and your account has been cancelled.

Our records show that you initially emailed us on 5/**/2014, and we responded that same day with the details on how to cancel the account. Unfortunately the account was not cancelled and on 5/**/2014 you sent us another email. At that point, we cancelled the account for you and also refunded the charges you experienced in the meantime.

I'd like to apologize for any confusion regarding our cancellation process and want to reiterate that the unwanted charges were immediately refunded even before your complaint here. We'd be happy to discuss this directly if you would like to discuss it further, and will use your feedback internally to improve our processes.

Thanks,

While I found the quality of the product acceptable, once I decided I could no longer afford the cost and the time needed to maintain a subscription I wanted to cancel. This is clearly made to be as annoying and confusing as possible in order to stop people from ending the service. I had to google directions on how to cancel and then I received an email with a link embedded in it which sent me to a page that gave me the option to "pause" my subscription. Confused and frustrated I tinkered Around with the large info displayed and somehow managed to miss the incredibly small print that gave me the option to do what I had been trying to do all along... CANCEL!!! I am now in limbo wondering if I need to re-activate in order to deactivate and feeling pretty slighted by the whole experience. Blue Apron had great meals but the shady customer service has left a bad taste in my mouth and I will never recommend it to anyone.

I signed up for a promotional deal on Blue Apron, and now it is impossible to cancel the service. I keep getting charged $60. The only way to cancel a delivery is to skip the deliveries up to 6 weeks in advance, then it automatically schedules deliveries after 6 weeks and charges you again. No business should be able to advertise a promotional deal, automatically enroll you in the service, and then make you continuously cancel the service every 6 weeks.

We signed up to receive the family dinner plan and were expecting our first delivery on Wednesday 6/*/15 by 8pm. When our delivery did not arrive I called and emailed the customer service department several times before finally receiving a response back in the late afternoon of 6/*/15. The business apologized for the delay and said that the food should arrive by 8pm that night and that if the ice bags were still frozen and the food was still cold to the touch it was still fresh and safe to eat. Our delivery did not arrive until after 10pm and the ice bags were no longer frozen, something slimy had leaked all over everything, the food was slightly cold to the touch and everything stunk.

Review: My deliveries were suspended. I received a notification that they were to start again on 11/*. Checking my bank statements I notice a charge of $59.94 from Blue Apron...for what? Who knows. I've sent several emails and have not received anything back. I am not paying $59 for a delivery I have not received. I've sent them several emails on how I can cancel my account but no luck there either. This is the 2nd time I've had a payment issue with them. All I want is my money back and my account cancelled.Desired Settlement: My $59 refunded and my account permanently cancelled.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Blue Apron has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]