Blue Arc Welding & Manufacturing (AB Ltd)

Hello again,As previously mentioned within our detailed reply, we are not liable to take back a used/worn/previously repaired item."Despite the mishaps of this watch, we didnot offer replacement/refund to the customer due to the fact that (i) the watchhas been opened by a third party before it even reached our GZ repair centrefor the first time when it was not running (ii) the watch has been used and notin new condition As much as we empathize with the customer's experienceon the continuous malfunctioning of the watch, repair is what we could assisthim with when he approached us in September."I understand that you do not wish to enter into a revolving cycle of repairs...but at this time, only our warranty service is eligible If you do not wish to use CK's repair service...then you may send the watch back to us for servicing...but the fact remains the same, this watch has been previously used/worn and opened by a third party before coming into our facility for repair All of these rules and terms are outlined within our website for your review.I am so very sorry...but at this time, there is nothing more we can assist you with unless you wish to have our facility repair the watch.I trust you'll let us know how you wish to proceed...Kindly,Melinda H [redacted] Client Relations Manager###-###-#### [redacted]

This order was placed before Christmas, the customer realized that they would like to place an order for another piece and was told the original order was cancelled, unfortunately both orders were shipped out and unable to be cancelled, we set up a return shipping label and a return for the original order and refunded the customer’s shipping fees for the original order

The customer chose shipping using [redacted] and purchased two watches China customs does not allow two watches to be declared in the same boxOnce the customer contacted us, the watches were already within customs and unable to be cleared The customer service manager at the time authorized an RTS (return to sender) on this package and on and the customer was refunded the full amount as requested

This customer chose and paid for second day air for $ Due to the holiday season and [redacted] delays the shipping was delivered almost a week laterThe customer contacted us for a partial refund of the shipping charges for second day airAshford.com posted the credit of $on

Customer was engaged in live chat with GZ team on Nov ** requesting for cancellation of the order because he had placed an incorrect orderAccording to the T&C stated in the China website (link and details as shown below), international sales are considered as final sales and are not eligible for cancellation/refund/replacementTherefore, customer was informed that the order could not be cancelledWe have emailed the customer on Dec * with an offer to refund on condition that customer agrees to pay for the return shipping charges to US (US$29.95)Awaiting for customer’s reply

The customer did receive the incorrect watch Once we received this item back in our facility in RI we posted the credit of $back to the customer’s card on

We are sorry the customer finds our response unsatisfactory The customer was sent a watch that was free of blemishes and scratches however the watch we received back from the customer was scratched The scratches are evident in the photos we included in our previous reply Our returns policy clearly states that watches that have been worn, used or otherwise handled can not be returned for refund Unfortunately we are not able to refund the customer

Revdex.com: ID DATE...ASHFORD HAS CONE NOTHING TO ASSIST MY ZENITH WATCH i'M STILL WAITING FOR SOMETHING TO HAPPEN CONTINUE COMPLAINTING TO ASHFORD UNTIL THEY MADE A CHANGE AND FIX MY ZENITH WATCH WHICH IS VERY PRICEY.ROBET IRVING BOWERS (BOWSKY) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Please find the details of the case as follow: Purchase Date: Jun **, Jul **:Customer emailed to CS: [redacted] ***.CS GZ issued RA # and emailed to customerto have watch sent to GZ for repairJul **:CS GZ received watch from customer andfound scratches on case back Communicated with customer via email andconfirmed that the scratches were caused by the 3rd party when thewatch was sent initially for battery exchange Customer also confirmedthat the watch was usedJul **:Watch was sent to [redacted] ServiceCentre in GZ for repairAug **:Customer emailed and checked for repairstatusAug **:CS GZ replied to customer that the watchrepair was closed to completion and would be returned to him soon Watchwas returned to CS GZ from [redacted] Service Centre on the same dayAug **:Repaired watch and stamped warranty cardwere shipped to the customer Email sent to customer from CS GZ.Customer replied by email: I Enquired the reasons that caused the malfunctioning ofthe watch and the type of repair work performed ii Requested to have a stamped warranty card so as tofacilitate repair at authorized service centres in the future iii Doubted the quality of the watch, requested forcompensationAug **:CS GZ replied:Overhaul service was performed to thewatch due to its improper readings The stamped warranty card, togetherwith the repaired watch was sent to him Further advised customer that hecould bring the stamped warranty card, together with proof of purchase fromAshford (Order Summary) to authorized service centres when he needs to have thewatch repaired in the futureAug **:Watch was received by the customerCustomer mentioned via email that he would observe the watch for a few days tosee if it works well before wearing it Customer commented that he had abad experience with the quality of the watch.CS GZ acknowledged customer’s commentsSep *:Customer emailed to CS as watch ran fast,requested for return or refundSep *:As the watch has been used, CS GZ advisedcustomer that he could either send the watch to CS GZ or authorized [redacted] Service Centres for repairSep *:Customer declined the repair option,believed that there are quality issues associated with the watch and requestedfor replacement Despite the mishaps of this watch, we didnot offer replacement/refund to the customer due to the fact that (i) the watchhas been opened by a third party before it even reached our GZ repair centrefor the first time when it was not running (ii) the watch has been used and notin new condition As much as we empathize with the customer's experienceon the continuous malfunctioning of the watch, repair is what we could assisthim with when he approached us in SeptemberI hope the information is clearPlease feel free to let me know if you have any questions

advertising or deceptive advertising is the use of or misleading statements in advertising, and misrepresentation of the product at hand, which negatively affect many consumersAs advertising has the potential to persuade people into commercial transactions that they might otherwise avoid, deceptive or misleading advertisingTruth refers to essentially the same concept, that customers have the right to know what they are buying, and that all necessary information should be on the web side!Bureau of Consumer Protection,Federal Trade Commission,and Revdex.com will be contacted on this matterThis watch advertised clearly as 18K ROSE GOLD,WICH IS NOT WHAT I RECIVED! Jean Richard, Terrascope, Men's Watch, 18K ROSE GOLD CASE, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), [redacted] 60500-56-207-BBMen's Terrascope Watch 60500-56-207-BB[redacted] ,,,,Retail: $10,500.00Ashford price: $5,250.00You Save: -$8,(77%) Cyber Sale: $2,JeanRichard Men's TerrascopeJeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60JeanRichard Terrasco...JeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60FEATURESThree HandDateCASEShape: CushionFinish: Polished and BrushedMaterial: 18K Rose Gold mm without crownCase Length with Lugs: mmWater Resistance: m (feet)Crystal: Sapphire Crystal Scratch Resistant Anti ReflectiveThickness: mmCase Back: Screw-Down ClosedDIAL GrayHands: Rose Gold Tone Hands LuminescentMarkers: Stick Index Rose Gold Tone LuminescentBEZELMaterial: 18K Rose GoldMOVEMENTType: Swiss Mechanical Automatic (Self-Winding)Caliber: JR60Jewels: 26Power Reserve: HoursFrequency: v/pHCalendar: Date at o'clockCountry Of Origin: Made in SwitzerlandCrown: Pull and Push CrownBANDBand Type: StrapBand Material: Leather AlligatorBand Black

This customer’s purchase was lost in transit He contacted us on three occasions but because of a management transition we didn’t respond to him immediately and subsequently missed his which he received on

Customer claimed package from Ashford was received empty Ashford inventory control investigated and found that watch was packed and shipped Ashford requested that customer send pictures of the packaging, however customer refused.This is the second claim from customer that they received empty box Customer continued to order from Ashford and continues to claim issues with shipments

Hello [redacted] ,Thank you for your feedback I apologize that you did not have a good experience shopping with Ashford I see that you submitted your order on at *:p.mfor Next Day Air delivery It did not meet our posted shipping cut off of 3:p.mso we shipped it out 12/2*/ The next day was Christmas so there were no deliveries Then it was Saturday and Sunday and [redacted] does not deliver on those days Monday would actually be considered the next business day and the [redacted] tracking website shows delivered on On you called us looking for your package Since it showed delivered on the [redacted] website on 1215, we set up a claim with [redacted] for a lost package A [redacted] claim can take any where from one week to weeks depending on the individual circumstances...especially when it shows deliveredI see that we live chatted with you on 1215, 116, 116, 115, and we emailed you on 1215, and regarding status of the claim On 2/ [redacted] a claim number was finally issued to us and on the claim was paid to us by *** We contacted you at that time as to whether you would like a refund or a reship and you chose a refund On the refund request was submitted and on your [redacted] card was refunded the entire amount of your order.It is unfortunate that the timing of the order was right before Christmas,Hanukkah, and New Year's and packages have more of a tendency to be delayed or lost during those periods because of the volume of things being shipped by all carriers.I am very happy to see this is resolved and you have been refunded If that is not the case, or you need further assistance, please contact the Customer Service department at [redacted] Thank you.Best Regards,GloriaClient Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me as the business was unable to point me toward this caveat in their terms and conditions when I asked However I have subsequently cancelled the order therefore the matter has been resolved Sincerely, [redacted]

Revdex.com:** [redacted] , although what they said is not entirely true but I accept the issue as resolved.To resolved this issue I had to contact my credit card company to dispute the charge and dispute resolution was end in my favor with full refund back to meIn this case I will accept the response from the this business consider I've recieve my refund Sincerely, [redacted] ***

Hello,Thank you for your feedback.I sincerely apologize about the inconvenience, I understand your frustration with this matterUnfortunately due to insurance purposes regarding warranties, we are not able to allow any watches out of warranty to be brought in and repaired.Although when we did speak on the phone I did offer some options such as bringing the watch in for an evaluation, we would advise you of what needs repairing on this watch and also provide an estimate to possibly be taken to an outside repair shop in your area but you declined that offer.Ashford.com is more than happy to assist you with this matter within our parameters, if you choose to take up the offer of bringing the watch in for an evaluation please contact us at anytime and we will set that up for you

Hello again,I'm sorry...but I don't understand What "other" explanation can I give to you? The facts I gave to you are clearly outlined - you would have needed to find out the facts of this cashback offer from the affiliate site from which you tried to get it from The cashback offer has nothing to do with Ashford.com - we do not issue the cashback - it's the affiliate site who issues the cashback They have their rules and regulations we must follow So when an order is returned...for whatever reason...the system tells the affiliate site that you returned the order...therefore; cancelling the cashback offer.If you would like, you can contact that affiliate site to ask them why they can't apply your cashback offer to your replacement order? Perhaps they can give you the "other" explanation you seek.Once we receive the replacement order back to our facility, we'll issue you a full refund for the purchase price.That is all we can offer you...again, sorry for any inconvenience this caused you.Kindly,Melinda H [redacted] Client Relations Manager [redacted]

Hello, Thank you for your feedback.I apologize that you are experiencing this issue with this watchUnfortunately, yes this is considered wear and tear, the part of the watch you are describing is painted on by the manufacturer and maintains contact with your skin on the top of your wrist the entire time you are wearing the watch, skin oils, lotions or other moisturizes will deteriorate paint over time.After almost four months of wearing this watch, that paint will start to fade awayIf you but a car and the paint starts fading, yes that is a problem because that paint should not come in contact with anything physical besides sun and water, a better analogy would be the tires on your car as it maintains CONSTANT contact with a surface while in use, like the bottom of your wrist to the back of your watch.Our best suggestion is to contact the manufacturer directly to see if this is something they can cover for you.If you have any further questions or concerns for Ashford, please feel free to contact us at any time!

Revdex.com:I can wait until they told me the result I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This watch was meant to be a birthday present for my mumHer birthday had since passed; the replacement watch would therefore lose its original meaningTherefore, may I have full refund instead?Thank you so much for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***