Blue Banana Group

One of the executives from Blue Banana Group reached out to [redacted] and profusely apologized for the inconvenienceIn order to show how much we care about our customers satisfaction, we offered [redacted] to keep her Stretchkin free of chargeWe are glad that [redacted] reached out to us so that we can continue to improve as a company

A representative from Bluebanana Group reached out to the customer and offered a full refund along with a lengthly apologyWe added an "edit cart" function on our website to ensure that occurences like this do not happenThe customers desired settlement has been addressedWe are a growing company and our customers concerns are our number one priority Bluebanana Group, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

While undergoing a complete website design change, we overlooked adding a shopping cart feature to our payment processingBefore we received this complaint, we noticed that this was an issue and sought out
to fix itWe immediately contacted the customer and granted her a full refund and also complementary free product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a call on 10/**/from your company I received no apology The lady did offer me a refund and to keep the item I told her my bank has already put the money back into my account and I sent the item back (unfortunately, I found out my husband has not mailed the item like I said) She said she would speak with her boss and get back to me on what else they can do for me I never received a return call Since I did not get a return call, I do not feel this matter has settled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

One of the executives from Blue Banana Group reached out to [redacted] and profusely apologized for the inconvenience. In order to show how much we care about our customers satisfaction, we offered [redacted] to keep her Stretchkin free of charge. We are glad that [redacted] reached out to us so that we can continue to improve as a company.

A representative from Bluebanana Group reached out to the customer and offered a full refund along with a lengthly apology. We added an "edit cart" function on our website to ensure that occurences like...

this do not happen. The customers desired settlement has been addressed. We are a growing company and our customers concerns are our number one priority.
Bluebanana Group, LLC

Review: Nowhere on this website can you find the shipping and handling charges. You have to enter your credit card info first to find out the total bill. And after you have to enter your credit card info, you do not get to review your order and all the S&H charges so that you can cancel your order if you change your mind about the purchases and cost. I called the company and advised them of this but they insisted the price of $12.95 for S&H was listed on the web site.Desired Settlement: I would like them to correct the web site info about S&H and allow billing preview. I want a full refund on my shipping and any extras they charged without my knowledge (headband/wristband).

Business

Response:

While undergoing a complete website design change, we overlooked adding a shopping cart feature to our payment processing. Before we received this complaint, we noticed that this was an issue and sought out to fix it. We immediately contacted the customer and granted her a full refund and also complementary free product.

Review: I began to place an order on the website on 8/**/14. However, when I saw how long it was going to take for delivery I did not finish my order. There is no place on the website where you can go back and take things out of your cart or cancel at the time. I tried to go back and change what I had done but could not. Today my account was debited $43.85 for the purchase I never intended to receive. I called the company and they say it has been shipped, I have no emails confirming this, nor would they give me a confirmation number. They could not tell me where the process has gone wrong and why I have not received any communication about this. I was transferred to a voice mail where I left a message. I have also disputed this charge with my bank.

I have also been charged shipping for another item I did not purchase. When I went to [redacted] it does not show that the order has been shipped. I feel I am being charged for something I (1) decided I didn't want when trying to check out and (2) may not receive something I am being charged for. HORRIBLE COMPANY!Desired Settlement: People need to be given an option to cancel or change their order at checkout. I also do not want to be charged for return shipping of this product.

Business

Response:

A representative from Bluebanana Group reached out to the customer and offered a full refund along with a lengthly apology. We added an "edit cart" function on our website to ensure that occurences like this do not happen. The customers desired settlement has been addressed. We are a growing company and our customers concerns are our number one priority.

Bluebanana Group, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a call on 10/**/14 from your company. I received no apology. The lady did offer me a refund and to keep the item. I told her my bank has already put the money back into my account and I sent the item back (unfortunately, I found out my husband has not mailed the item like I said). She said she would speak with her boss and get back to me on what else they can do for me. I never received a return call. Since I did not get a return call, I do not feel this matter has settled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

One of the executives from Blue Banana Group reached out to [redacted] and profusely apologized for the inconvenience. In order to show how much we care about our customers satisfaction, we offered [redacted] to keep her Stretchkin free of charge. We are glad that [redacted] reached out to us so that we can continue to improve as a company.

Review: wanted to order from this site for my almost 4 yr old. put items in cart to see how much would add up.. hit back and checked out their "special bonus items" for only $4.95 s/h .. found out those "free items" were very pricey including fees for website use.. didn't realize all 3 times I added to cart and hit back.. an ordered was taken off my credit card.. there was NO CONFIRM BUTTON.. there was no SUBMIT button.. so 3 items were charged.. it said to wait 48 hrs after order to cancel or get process info. I emailed them that night to CANCEL ALL ORDERS. then I called them.. they cancelled the 1st and 2nd order that went through and NOT THE 3rd.. told me its being processed and I would have to return with my own expense. when I questioned WHY was it the last order and not the 1st to be processes, they couldn't tell me. But said its a "live website" and once they have payment info the order goes through, there is NO SUBMIT OR CONFIRM. this is a scam. if they processed ANY order , it would be the 1st one sent not the last? said I have to return at my own expense even though it wasn't shipped yet, and then wait atleast 3 days for money returned and recommended I pay for a tracking fee back to them. complained through email & phone several times , throughout 3 days and on 4th day I get emailed they shipped item.Desired Settlement: I would like others to be aware of this "live website" and I would also like a PRE-PAID envelope and tracking number to return my item back to the company as well as a refund in a timely matter.

Business

Response:

While undergoing a complete website design change, we overlooked adding a shopping cart feature to our payment processing. Before we received this complaint, we noticed that this was an issue and sought out to fix it. We immediately contacted the customer and granted her a full refund and also complementary free product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,