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Blue Beacon Truck Wash

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Blue Beacon Truck Wash Reviews (1)

Hood damaged during washing of vehicleOn November 4, 2014 I went to Blue Beacon Truck Wash in Kenly, NC to get a truck wash. During this process the hood is raised in order to clean the engine compartment. Suddenly, my passenger and I are startled by the hood slamming down with such force that I thought it was surely broken, as it is constructed entirely of fiberglass. When I pulled out of the washbay I looked at the hood but to my amazement (and relief) I saw no apparent damage or cracks, and proceeded home. After spending a couple of days off at home, I am in process of leaving on a trip , I raise the hood to check oil and water and to my dismay, when I attempt to shut the hood down, I discover it is severely out of alighment and lacks about 1 foot of closing down because of rubbing against the body. I shake, pull, and twist until I am able to get the hood restraints to close. I then immediately contact the manager, Mr [redacted] in Kenly, NC of the problem and possible solutions. I submit pictures with description of problems. After a few days of conversation Mr [redacted] asks me what I think the remedy and cost would be. I advise him that i'm not out trying to capitalize for a lot of money, I just want my hood working properly, I advise him that New or even used hinges and spring assembly would most likely take care of it. I also advised him that I could handle it in my shop and with labor and parts 750. would be adequate to handle the situation. Mr [redacted] advised me that the incident was recorded on video he would pass the information on to his supervisor and I would be hearing from his supervisor in a few days Im Confident that after they view the incident on video, there is no way they could not acknowledge that the hood sustained damage. Well to my amazement, I receive a letter on November 17 from Mr [redacted], Field representative stating that..."while it is unfortunate that the hood was dropped, it was more than halfway down before it slipped out of our employees grip. I am confident the extensive damage you mentioned to our general manager [redacted], could not have been caused from this incident. Because of this, we will be unable to assume liability for the damage stated in the report."... Unbelievable... I was willing to settle with Blue Beacon for just the bare minimum to get the hood back into operating order, but if they are not willing to do that, I will be taking further action. I'm quite sure that anyone without ties to Blue Beacon who views the video will have no problem concluding damages.Desired Settlement750.00 for my time and labor removing and replacing used parts to get hood aligned properlyBusiness Response We have a strong desire to resolve the issue with this customer. We have made several attempts to contact him, but he has not answered. There is not a voicemail box for his phone number, so we are unable to leave a message. Today, 12/31/2014, we are mailing a letter to this customer, asking him to contact us to discuss this matter further.Consumer Response I recently changed phone carriers and there was a problem with my number being ported over correctly. As a result I was unable to receive calls or voicemail. If the representative would call me now I will be able to receive the call. It will be over one month before I return home so I will not be able to receive the letter that was sent in a timely manner. Thank you.

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Description: Truck Washers

Address: 2608 S 24th St., Council Bluffs, Iowa, United States, 51501-6981

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