Blue Bell Creameries Reviews (%countItem)
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Blue Bell Creameries Rating
Address: 1101 S Blue Bell Rd, Brenham, Texas, United States, 77833-4413
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My family and I have been huge fans of Blue Bell for as long as I can remember -- despite the fact that we have never lived in a market in which they sell much (or any) ice cream. In Dubai, where I grew up, Baskin Robbins dominated the market. I believe there was a single store that carried a single flavor of Blue Bell. It became a family favorite and we bought it whenever the store carried it. No one else understood our obsession with it, but obsessed we were. We were jokingly devastated when the store stopped selling Blue Bell, and we had to settle for Baskin Robbins. Long story short, Blue Bell was the source of very happy memories for me and my family.
I now live in California and don't get to see my family much because they live very far away. They were coming to visit me recently so I thought I would surprise them by ordering our favorite flavor of ice cream from Blue Bell. Unfortunately, I was the one surprised when the ice cream arrived completely melted (beyond the point where refreezing it would save it). This was not an error on our part, either, as my wife was home when the UPS driver delivered the ice cream, and she told me immediately that the ice cream was already melted.
I called Blue Bell to try to resolve the issue but they claimed that it was simply not possible for the ice cream to arrive melted. I said I did not know why it arrived melted; only that I could assure her it was in fact melted. My guess is that whoever packed it forgot to include the dry ice that is meant to keep the ice cream chilled during shipping. They were suspicious because I called several days after the delivery date to complain, but 1) my work schedule makes it difficult to be able to call during their business hours, especially when there is a two hour time difference (meaning they close at 3 pm my time); 2) I was also busy with my family whom I had not seen for years; and 3) I honestly just dreaded calling about this -- I knew it was not going to be a pleasant conversation.
They took the issue under advisement but I never heard back after that. I received a voice message from *** (or it could have been Marissa) and returned the call but no answer, so I left a voice message that was not returned. I also tried contacting them on their facebook page, but the person in charge of their page said they could not help and that I needed to call again.
To be fair, everyone I talked to was polite and respectful, minus the fact that they didn't believe me, which implies that I came up with this elaborate plot to earn free ice cream. I am not sure what happened that caused the ice cream to melt before it arrived, but we have ordered many other frozen foods from many other merchants and have not had any problems. My wife and I are blessed with excellent jobs and we are very comfortable financially. We have no reason to make this story up. Our ice cream was irreparably damaged on or prior to arrival and we should not have to pay for it.
March 22, 2018***Revdex.com Corporate Office***Austin, TX 78754
Dear Ms.,
SUBJECT: ***
Thank you for your letter. Mr. package of four half gallons of Pecan Pralines 'n Cream ice cream 'vvas shipped on December 4, 2017. UPS records show that the package was delivered at 1 1 a.m. on December 5, 2017 (UPS tracking: ***).
Five pounds of dry ice is used in each of our ice cream gift packs. Each package is weighed to ensure the correct weight (for the ice cream and dry ice) before it leaves our facility.
Mr. contacted us on 12/14/17 stating the ice cream had arrived melted. The amount of dry ice used in each ice cream shipment will keep the ice cream frozen for three days. We explained to him that it would not have been possible for the ice cream to have melted in 24 hours and we were unable to refund his order.
Thank you for allowing us to follow up on this concern. Please feel free to contact us if we can be of further assistance.
Best regards, ***PresidentRSD/ci cc: L
Complaint: ***
I am rejecting this response because: First, there probably wasn't any dry ice included with the ice cream. Mr. correctly states that there were 4 half-gallons of ice cream in the shipment. A half gallon of ice cream, without any packaging, typically weighs 5 lbs. Four of those would weigh 20 lbs, without any packaging. The total weight of the package sent by UPS was 22lbs, according to the UPS page retrieved using the tracking number that Mr. provided. If the ice cream alone weighed 20 lbs out of the 22 lbs, then it is not possible that there was also 5 lbs of dry ice in there. The packaging and thick material used to transport the ice cream can easily weigh a few pounds, which would bring the total weight of ice cream plus packaging to 21 or 22 lbs, leaving no more weight available to be attributed to dry ice, and would support my guess that Blue Bell simply forgot to include dry ice in the shipment. Second, Mr. stated that the dry ice would keep the ice cream frozen for three days, which is simply not possible. Blue Bell's own website sets the maximum amount of time for the ice cream in the shipment to remain frozen at 36 hours (See Attached "BlueBellOrderNowPage" - the relevant text is highlighted in yellow). A google search reveals that 5 lbs of dry ice, which is what Mr. claims was used, would only last 18-24 hours using a flawless cooler (let's assume that is what Blue Bell used). The package was shipped on December 4th at 8:30 am and arrived the following day at 11:11 am - a 27.5 hour long journey, which is long enough to let the ice cream melt. Therefore, even if blue bell included 5 lbs of dry ice, it is very possible that it all sublimed (or "melted") hours before the package arrived. Ice cream does not survive for hours under the sun.I still think there was never any dry ice in the package due to someone's honest mistake. But if there was dry ice, it still does not negate the possibility that the ice cream arrived melted. Blue Bell and Mr. entire response rests on the claim that dry ice would keep ice cream frozen for three days, which is both impossible and contradicted by their own website.
Regards
My family and I have been huge fans of Blue Bell for as long as I can remember -- despite the fact that we have never lived in a market in which they sell much (or any) ice cream. In Dubai, where I grew up, Baskin Robbins dominated the market. I believe there was a single store that carried a single flavor of Blue Bell. It became a family favorite and we bought it whenever the store carried it. No one else understood our obsession with it, but obsessed we were. We were jokingly devastated when the store stopped selling Blue Bell, and we had to settle for Baskin Robbins. Long story short, Blue Bell was the source of very happy memories for me and my family.
I now live in California and don't get to see my family much because they live very far away. They were coming to visit me recently so I thought I would surprise them by ordering our favorite flavor of ice cream from Blue Bell. Unfortunately, I was the one surprised when the ice cream arrived completely melted (beyond the point where refreezing it would save it). This was not an error on our part, either, as my wife was home when the UPS driver delivered the ice cream, and she told me immediately that the ice cream was already melted.
I called Blue Bell to try to resolve the issue but they claimed that it was simply not possible for the ice cream to arrive melted. I said I did not know why it arrived melted; only that I could assure her it was in fact melted. My guess is that whoever packed it forgot to include the dry ice that is meant to keep the ice cream chilled during shipping. They were suspicious because I called several days after the delivery date to complain, but 1) my work schedule makes it difficult to be able to call during their business hours, especially when there is a two hour time difference (meaning they close at 3 pm my time); 2) I was also busy with my family whom I had not seen for years; and 3) I honestly just dreaded calling about this -- I knew it was not going to be a pleasant conversation.
They took the issue under advisement but I never heard back after that. I received a voice message from *** (or it could have been Marissa) and returned the call but no answer, so I left a voice message that was not returned. I also tried contacting them on their facebook page, but the person in charge of their page said they could not help and that I needed to call again.
To be fair, everyone I talked to was polite and respectful, minus the fact that they didn't believe me, which implies that I came up with this elaborate plot to earn free ice cream. I am not sure what happened that caused the ice cream to melt before it arrived, but we have ordered many other frozen foods from many other merchants and have not had any problems. My wife and I are blessed with excellent jobs and we are very comfortable financially. We have no reason to make this story up. Our ice cream was irreparably damaged on or prior to arrival and we should not have to pay for it.
March 22, 2018***Revdex.com Corporate Office***Austin, TX 78754
Dear Ms.,
SUBJECT: ***
Thank you for your letter. Mr. package of four half gallons of Pecan Pralines 'n Cream ice cream 'vvas shipped on December 4, 2017. UPS records show that the package was delivered at 1 1 a.m. on December 5, 2017 (UPS tracking: ***).
Five pounds of dry ice is used in each of our ice cream gift packs. Each package is weighed to ensure the correct weight (for the ice cream and dry ice) before it leaves our facility.
Mr. contacted us on 12/14/17 stating the ice cream had arrived melted. The amount of dry ice used in each ice cream shipment will keep the ice cream frozen for three days. We explained to him that it would not have been possible for the ice cream to have melted in 24 hours and we were unable to refund his order.
Thank you for allowing us to follow up on this concern. Please feel free to contact us if we can be of further assistance.
Best regards, ***PresidentRSD/ci cc: L
Complaint: ***
I am rejecting this response because: First, there probably wasn't any dry ice included with the ice cream. Mr. correctly states that there were 4 half-gallons of ice cream in the shipment. A half gallon of ice cream, without any packaging, typically weighs 5 lbs. Four of those would weigh 20 lbs, without any packaging. The total weight of the package sent by UPS was 22lbs, according to the UPS page retrieved using the tracking number that Mr. provided. If the ice cream alone weighed 20 lbs out of the 22 lbs, then it is not possible that there was also 5 lbs of dry ice in there. The packaging and thick material used to transport the ice cream can easily weigh a few pounds, which would bring the total weight of ice cream plus packaging to 21 or 22 lbs, leaving no more weight available to be attributed to dry ice, and would support my guess that Blue Bell simply forgot to include dry ice in the shipment. Second, Mr. stated that the dry ice would keep the ice cream frozen for three days, which is simply not possible. Blue Bell's own website sets the maximum amount of time for the ice cream in the shipment to remain frozen at 36 hours (See Attached "BlueBellOrderNowPage" - the relevant text is highlighted in yellow). A google search reveals that 5 lbs of dry ice, which is what Mr. claims was used, would only last 18-24 hours using a flawless cooler (let's assume that is what Blue Bell used). The package was shipped on December 4th at 8:30 am and arrived the following day at 11:11 am - a 27.5 hour long journey, which is long enough to let the ice cream melt. Therefore, even if blue bell included 5 lbs of dry ice, it is very possible that it all sublimed (or "melted") hours before the package arrived. Ice cream does not survive for hours under the sun.I still think there was never any dry ice in the package due to someone's honest mistake. But if there was dry ice, it still does not negate the possibility that the ice cream arrived melted. Blue Bell and Mr. entire response rests on the claim that dry ice would keep ice cream frozen for three days, which is both impossible and contradicted by their own website.
Regards
My family and I have been huge fans of Blue Bell for as long as I can remember -- despite the fact that we have never lived in a market in which they sell much (or any) ice cream. In Dubai, where I grew up, Baskin Robbins dominated the market. I believe there was a single store that carried a single flavor of Blue Bell. It became a family favorite and we bought it whenever the store carried it. No one else understood our obsession with it, but obsessed we were. We were jokingly devastated when the store stopped selling Blue Bell, and we had to settle for Baskin Robbins. Long story short, Blue Bell was the source of very happy memories for me and my family.
I now live in California and don't get to see my family much because they live very far away. They were coming to visit me recently so I thought I would surprise them by ordering our favorite flavor of ice cream from Blue Bell. Unfortunately, I was the one surprised when the ice cream arrived completely melted (beyond the point where refreezing it would save it). This was not an error on our part, either, as my wife was home when the UPS driver delivered the ice cream, and she told me immediately that the ice cream was already melted.
I called Blue Bell to try to resolve the issue but they claimed that it was simply not possible for the ice cream to arrive melted. I said I did not know why it arrived melted; only that I could assure her it was in fact melted. My guess is that whoever packed it forgot to include the dry ice that is meant to keep the ice cream chilled during shipping. They were suspicious because I called several days after the delivery date to complain, but 1) my work schedule makes it difficult to be able to call during their business hours, especially when there is a two hour time difference (meaning they close at 3 pm my time); 2) I was also busy with my family whom I had not seen for years; and 3) I honestly just dreaded calling about this -- I knew it was not going to be a pleasant conversation.
They took the issue under advisement but I never heard back after that. I received a voice message from *** (or it could have been Marissa) and returned the call but no answer, so I left a voice message that was not returned. I also tried contacting them on their facebook page, but the person in charge of their page said they could not help and that I needed to call again.
To be fair, everyone I talked to was polite and respectful, minus the fact that they didn't believe me, which implies that I came up with this elaborate plot to earn free ice cream. I am not sure what happened that caused the ice cream to melt before it arrived, but we have ordered many other frozen foods from many other merchants and have not had any problems. My wife and I are blessed with excellent jobs and we are very comfortable financially. We have no reason to make this story up. Our ice cream was irreparably damaged on or prior to arrival and we should not have to pay for it.
March 22, 2018***Revdex.com Corporate Office***Austin, TX 78754
Dear Ms.,
SUBJECT: ***
Thank you for your letter. Mr. package of four half gallons of Pecan Pralines 'n Cream ice cream 'vvas shipped on December 4, 2017. UPS records show that the package was delivered at 1 1 a.m. on December 5, 2017 (UPS tracking: ***).
Five pounds of dry ice is used in each of our ice cream gift packs. Each package is weighed to ensure the correct weight (for the ice cream and dry ice) before it leaves our facility.
Mr. contacted us on 12/14/17 stating the ice cream had arrived melted. The amount of dry ice used in each ice cream shipment will keep the ice cream frozen for three days. We explained to him that it would not have been possible for the ice cream to have melted in 24 hours and we were unable to refund his order.
Thank you for allowing us to follow up on this concern. Please feel free to contact us if we can be of further assistance.
Best regards, ***PresidentRSD/ci cc: L
Complaint: ***
I am rejecting this response because: First, there probably wasn't any dry ice included with the ice cream. Mr. correctly states that there were 4 half-gallons of ice cream in the shipment. A half gallon of ice cream, without any packaging, typically weighs 5 lbs. Four of those would weigh 20 lbs, without any packaging. The total weight of the package sent by UPS was 22lbs, according to the UPS page retrieved using the tracking number that Mr. provided. If the ice cream alone weighed 20 lbs out of the 22 lbs, then it is not possible that there was also 5 lbs of dry ice in there. The packaging and thick material used to transport the ice cream can easily weigh a few pounds, which would bring the total weight of ice cream plus packaging to 21 or 22 lbs, leaving no more weight available to be attributed to dry ice, and would support my guess that Blue Bell simply forgot to include dry ice in the shipment. Second, Mr. stated that the dry ice would keep the ice cream frozen for three days, which is simply not possible. Blue Bell's own website sets the maximum amount of time for the ice cream in the shipment to remain frozen at 36 hours (See Attached "BlueBellOrderNowPage" - the relevant text is highlighted in yellow). A google search reveals that 5 lbs of dry ice, which is what Mr. claims was used, would only last 18-24 hours using a flawless cooler (let's assume that is what Blue Bell used). The package was shipped on December 4th at 8:30 am and arrived the following day at 11:11 am - a 27.5 hour long journey, which is long enough to let the ice cream melt. Therefore, even if blue bell included 5 lbs of dry ice, it is very possible that it all sublimed (or "melted") hours before the package arrived. Ice cream does not survive for hours under the sun.I still think there was never any dry ice in the package due to someone's honest mistake. But if there was dry ice, it still does not negate the possibility that the ice cream arrived melted. Blue Bell and Mr. entire response rests on the claim that dry ice would keep ice cream frozen for three days, which is both impossible and contradicted by their own website.
Regards
My family and I have been huge fans of Blue Bell for as long as I can remember -- despite the fact that we have never lived in a market in which they sell much (or any) ice cream. In Dubai, where I grew up, Baskin Robbins dominated the market. I believe there was a single store that carried a single flavor of Blue Bell. It became a family favorite and we bought it whenever the store carried it. No one else understood our obsession with it, but obsessed we were. We were jokingly devastated when the store stopped selling Blue Bell, and we had to settle for Baskin Robbins. Long story short, Blue Bell was the source of very happy memories for me and my family.
I now live in California and don't get to see my family much because they live very far away. They were coming to visit me recently so I thought I would surprise them by ordering our favorite flavor of ice cream from Blue Bell. Unfortunately, I was the one surprised when the ice cream arrived completely melted (beyond the point where refreezing it would save it). This was not an error on our part, either, as my wife was home when the UPS driver delivered the ice cream, and she told me immediately that the ice cream was already melted.
I called Blue Bell to try to resolve the issue but they claimed that it was simply not possible for the ice cream to arrive melted. I said I did not know why it arrived melted; only that I could assure her it was in fact melted. My guess is that whoever packed it forgot to include the dry ice that is meant to keep the ice cream chilled during shipping. They were suspicious because I called several days after the delivery date to complain, but 1) my work schedule makes it difficult to be able to call during their business hours, especially when there is a two hour time difference (meaning they close at 3 pm my time); 2) I was also busy with my family whom I had not seen for years; and 3) I honestly just dreaded calling about this -- I knew it was not going to be a pleasant conversation.
They took the issue under advisement but I never heard back after that. I received a voice message from *** (or it could have been Marissa) and returned the call but no answer, so I left a voice message that was not returned. I also tried contacting them on their facebook page, but the person in charge of their page said they could not help and that I needed to call again.
To be fair, everyone I talked to was polite and respectful, minus the fact that they didn't believe me, which implies that I came up with this elaborate plot to earn free ice cream. I am not sure what happened that caused the ice cream to melt before it arrived, but we have ordered many other frozen foods from many other merchants and have not had any problems. My wife and I are blessed with excellent jobs and we are very comfortable financially. We have no reason to make this story up. Our ice cream was irreparably damaged on or prior to arrival and we should not have to pay for it.
March 22, 2018***Revdex.com Corporate Office***Austin, TX 78754
Dear Ms.,
SUBJECT: ***
Thank you for your letter. Mr. package of four half gallons of Pecan Pralines 'n Cream ice cream 'vvas shipped on December 4, 2017. UPS records show that the package was delivered at 1 1 a.m. on December 5, 2017 (UPS tracking: ***).
Five pounds of dry ice is used in each of our ice cream gift packs. Each package is weighed to ensure the correct weight (for the ice cream and dry ice) before it leaves our facility.
Mr. contacted us on 12/14/17 stating the ice cream had arrived melted. The amount of dry ice used in each ice cream shipment will keep the ice cream frozen for three days. We explained to him that it would not have been possible for the ice cream to have melted in 24 hours and we were unable to refund his order.
Thank you for allowing us to follow up on this concern. Please feel free to contact us if we can be of further assistance.
Best regards, ***PresidentRSD/ci cc: L
Complaint: ***
I am rejecting this response because: First, there probably wasn't any dry ice included with the ice cream. Mr. correctly states that there were 4 half-gallons of ice cream in the shipment. A half gallon of ice cream, without any packaging, typically weighs 5 lbs. Four of those would weigh 20 lbs, without any packaging. The total weight of the package sent by UPS was 22lbs, according to the UPS page retrieved using the tracking number that Mr. provided. If the ice cream alone weighed 20 lbs out of the 22 lbs, then it is not possible that there was also 5 lbs of dry ice in there. The packaging and thick material used to transport the ice cream can easily weigh a few pounds, which would bring the total weight of ice cream plus packaging to 21 or 22 lbs, leaving no more weight available to be attributed to dry ice, and would support my guess that Blue Bell simply forgot to include dry ice in the shipment. Second, Mr. stated that the dry ice would keep the ice cream frozen for three days, which is simply not possible. Blue Bell's own website sets the maximum amount of time for the ice cream in the shipment to remain frozen at 36 hours (See Attached "BlueBellOrderNowPage" - the relevant text is highlighted in yellow). A google search reveals that 5 lbs of dry ice, which is what Mr. claims was used, would only last 18-24 hours using a flawless cooler (let's assume that is what Blue Bell used). The package was shipped on December 4th at 8:30 am and arrived the following day at 11:11 am - a 27.5 hour long journey, which is long enough to let the ice cream melt. Therefore, even if blue bell included 5 lbs of dry ice, it is very possible that it all sublimed (or "melted") hours before the package arrived. Ice cream does not survive for hours under the sun.I still think there was never any dry ice in the package due to someone's honest mistake. But if there was dry ice, it still does not negate the possibility that the ice cream arrived melted. Blue Bell and Mr. entire response rests on the claim that dry ice would keep ice cream frozen for three days, which is both impossible and contradicted by their own website.
Regards
ice cream from hell...the two half gallons of vanilla blue bell fail to acknowledge and response to postal mail sending them the correspondence and receipt for the two half gallons ICY and discolored for children Halloween party 7 weeks ago is this the norm practice or over slight by company
Revdex.com Corporate Office1 805 Rutherford Ln, Ste 100Austin, TX 78754
Dear Ms.,RE: ***
Thank you for your letter dated December 11 , 2017. We have investigated this claim and our records indicate we have not had any prior correspondence with Ms.. Our Consumer Relations team left a voicemail for Ms. with our contact information on December 19, 2017. The call has not been returned.Please let us know if you have any questions or if we can be of any further assistance.
Best regards,
***
President
Complaint: ***
I am rejecting this response because: very strange no such message has been received its possible they dial the wrong # and further the issues were not address as to condition of the ice cream n the containrers
Regards
Revdex.com Corporate 01(1cc1805 Rutherford Lu Ste I 00Austin, TX 78754
Dear Ms.,RE: ID
Thank you for your letter dated January 4, 2018. We have reached out to Ms. repeatedly since December 19, 2017. She has been unwilling to give us any information for us to follow up on her concerns. (See attached contact information log)
Please let us know if we can be of any further assistance.
Best Regards,
***
President
1st ) My purse was stolen along with the content my cell during the dates blue bell has mention ! 2nd) as for email that part is true due to NOT hearing from blue bell the great disappointment in/as such has causes and reason not to have faith in Blue bell and it lack of customer service and or QUALITY in as such of ice cream 3rd ) had company email telephone in which one can phone after normal working NOT 9am to 6pm I would have been more then willing and would do so STILL
I am rejecting this response because:
Regards
ice cream from hell...the two half gallons of vanilla blue bell fail to acknowledge and response to postal mail sending them the correspondence and receipt for the two half gallons ICY and discolored for children Halloween party 7 weeks ago is this the norm practice or over slight by company
Revdex.com Corporate Office1 805 Rutherford Ln, Ste 100Austin, TX 78754
Dear Ms.,RE: ***
Thank you for your letter dated December 11 , 2017. We have investigated this claim and our records indicate we have not had any prior correspondence with Ms.. Our Consumer Relations team left a voicemail for Ms. with our contact information on December 19, 2017. The call has not been returned.Please let us know if you have any questions or if we can be of any further assistance.
Best regards,
***
President
Complaint: ***
I am rejecting this response because: very strange no such message has been received its possible they dial the wrong # and further the issues were not address as to condition of the ice cream n the containrers
Regards
Revdex.com Corporate 01(1cc1805 Rutherford Lu Ste I 00Austin, TX 78754
Dear Ms.,RE: ID
Thank you for your letter dated January 4, 2018. We have reached out to Ms. repeatedly since December 19, 2017. She has been unwilling to give us any information for us to follow up on her concerns. (See attached contact information log)
Please let us know if we can be of any further assistance.
Best Regards,
***
President
1st ) My purse was stolen along with the content my cell during the dates blue bell has mention ! 2nd) as for email that part is true due to NOT hearing from blue bell the great disappointment in/as such has causes and reason not to have faith in Blue bell and it lack of customer service and or QUALITY in as such of ice cream 3rd ) had company email telephone in which one can phone after normal working NOT 9am to 6pm I would have been more then willing and would do so STILL
I am rejecting this response because:
Regards
ice cream from hell...the two half gallons of vanilla blue bell fail to acknowledge and response to postal mail sending them the correspondence and receipt for the two half gallons ICY and discolored for children Halloween party 7 weeks ago is this the norm practice or over slight by company
Revdex.com Corporate Office1 805 Rutherford Ln, Ste 100Austin, TX 78754
Dear Ms.,RE: ***
Thank you for your letter dated December 11 , 2017. We have investigated this claim and our records indicate we have not had any prior correspondence with Ms.. Our Consumer Relations team left a voicemail for Ms. with our contact information on December 19, 2017. The call has not been returned.Please let us know if you have any questions or if we can be of any further assistance.
Best regards,
***
President
Complaint: ***
I am rejecting this response because: very strange no such message has been received its possible they dial the wrong # and further the issues were not address as to condition of the ice cream n the containrers
Regards
Revdex.com Corporate 01(1cc1805 Rutherford Lu Ste I 00Austin, TX 78754
Dear Ms.,RE: ID
Thank you for your letter dated January 4, 2018. We have reached out to Ms. repeatedly since December 19, 2017. She has been unwilling to give us any information for us to follow up on her concerns. (See attached contact information log)
Please let us know if we can be of any further assistance.
Best Regards,
***
President
1st ) My purse was stolen along with the content my cell during the dates blue bell has mention ! 2nd) as for email that part is true due to NOT hearing from blue bell the great disappointment in/as such has causes and reason not to have faith in Blue bell and it lack of customer service and or QUALITY in as such of ice cream 3rd ) had company email telephone in which one can phone after normal working NOT 9am to 6pm I would have been more then willing and would do so STILL
I am rejecting this response because:
Regards
ice cream from hell...the two half gallons of vanilla blue bell fail to acknowledge and response to postal mail sending them the correspondence and receipt for the two half gallons ICY and discolored for children Halloween party 7 weeks ago is this the norm practice or over slight by company
Revdex.com Corporate Office1 805 Rutherford Ln, Ste 100Austin, TX 78754
Dear Ms.,RE: ***
Thank you for your letter dated December 11 , 2017. We have investigated this claim and our records indicate we have not had any prior correspondence with Ms.. Our Consumer Relations team left a voicemail for Ms. with our contact information on December 19, 2017. The call has not been returned.Please let us know if you have any questions or if we can be of any further assistance.
Best regards,
***
President
Complaint: ***
I am rejecting this response because: very strange no such message has been received its possible they dial the wrong # and further the issues were not address as to condition of the ice cream n the containrers
Regards
Revdex.com Corporate 01(1cc1805 Rutherford Lu Ste I 00Austin, TX 78754
Dear Ms.,RE: ID
Thank you for your letter dated January 4, 2018. We have reached out to Ms. repeatedly since December 19, 2017. She has been unwilling to give us any information for us to follow up on her concerns. (See attached contact information log)
Please let us know if we can be of any further assistance.
Best Regards,
***
President
1st ) My purse was stolen along with the content my cell during the dates blue bell has mention ! 2nd) as for email that part is true due to NOT hearing from blue bell the great disappointment in/as such has causes and reason not to have faith in Blue bell and it lack of customer service and or QUALITY in as such of ice cream 3rd ) had company email telephone in which one can phone after normal working NOT 9am to 6pm I would have been more then willing and would do so STILL
I am rejecting this response because:
Regards