Blue Bird Taxi, Inc.

In general, refunds take 3-business days We would love to help but are unable to discuss further details unless the vacation renter contacts us to research the problem being the customer of record They will have to provide their merchant number and additional information so we can verify them and look into this further Please have the vacation renter contact our Customer Support team at [email protected] to research details of this matter

Complaint: ***I am rejecting this response because:
Since I am the one who actually paid you the money, you could at least look into why I have not received my refundI have already spoken to the vacation ownerShe says she refunded my money and you guys are holding on to it for some reason and have not returned it to meI would like to know where my money is and when I can expect to receive itShe issued the refund over a week agoI just want to know where my money is. Sincerely,*** ***

Any payments made through the PayPros Invoice system ties back to the original merchant In this instance it would be the vacation renter We can only discuss transaction processing with the contracted party that initiated the transaction (I.Ethe vacation renter) The vacation
renter should be able to provide their customer a receipt for the refunded transaction Any transactions processed by the vacation renter process on their merchant account and would be a discussion between them and the customer The customer for this complaint will need to contact the renter from whom they were renting to have a receipt provided to them for the transaction in question If the renter has any questions, they can contact our Customer Support team at 800-774-

Initial Business Response /* (1000, 5, 2015/09/24) */
Our Customer Satisfaction team has resolved this matter directly with the customer The equipment referenced was purchased directly from another party not from PayPros which is the reason we are unable to refund them for the equipment costs
incurred The issue is now considered resolved and settled

? Complaint: [redacted]I am rejecting this response because:
They refuse to give me information on my missing refund.?
Sincerely,[redacted]

In general, refunds take 3-business days? We would love to help but are unable to discuss further details unless the vacation renter contacts us to research the problem being the customer of record? They will have to provide their merchant number and additional information so we can verify them and look into this further? Please have the vacation renter contact our Customer Support team at [email protected] to research details of this matter

Initial Business Response /* (1000, 5, 2015/09/24) */
Our Customer Satisfaction team has resolved this matter directly with the customer. The equipment referenced was purchased directly from another party not from PayPros which is the reason we are unable to refund them for the equipment costs...

incurred. The issue is now considered resolved and settled.

Complaint: [redacted]I am rejecting this response because:
They refuse to give me information on my missing refund. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Since I am the one who actually paid you the money, you could at least look into why I have not received my refund. I have already spoken to the vacation owner. She says she refunded my money and you guys are holding on to it for some reason and have not returned it to me. I would like to know where my money is and when I can expect to receive it. She issued the refund over a week ago. I just want to know where my money is. Sincerely,[redacted]

Any payments made through the PayPros Invoice system ties back to the original merchant.  In this instance it would be the vacation renter.  We can only discuss transaction processing with the contracted party that initiated the transaction (I.E. the vacation renter).  The vacation...

renter should be able to provide their customer a receipt for the refunded transaction.  Any transactions processed by the vacation renter process on their merchant account and would be a discussion between them and the customer.  The customer for this complaint will need to contact the renter from whom they were renting to have a receipt provided to them for the transaction in question.  If the renter has any questions, they can contact our Customer Support team at 800-774-6462.