Complaint # [redacted]Hello Mrs. [redacted]-I am the social media representative for Blue Boutique, and was recently made aware of a complaint you filed against Blue Boutique and we'd like to address it. I apologize for my late response.As I understand that us issuing an apology in store and...
explaining that there must have been a miscommunication or the associate was misinformed did not resolve the issue, unfortunately that is all our sales associates are truly able to do... our systems are simply not designed to allow refunds due to the nature of most of what we sell.We do also like to remind customers that we have our return policy posted and visible at every register, as well as online, detailing that we do not issue refunds. We do, however, gladly issue store credit or honor exchanges with receipt for situations such as yours, and I do hope the associates that helped you let that be known.Moreover, I would suggest you send an email to our sales manager, Margo, detailing the incident and see if there isn't something else we can do to make you happy, such as a refund of your money. Her email is [email protected]'d like to personally apologize for this frustrating situation and I do hope we can come to a resolution. Apologies once more for my late response,Emily S[redacted]emily.s[redacted]@blueboutique.com
Complaint #[redacted]Hello Mr. [redacted],I am the social media representative for Blue Boutique, and was recently made aware of a complaint you filed against Blue Boutique and we'd like to address it. I apologize for my late response. In regards to your complaint, I'd first like to ask at which...
location this situation happened and when exactly it happened. This will give us a better understanding of which associate you were speaking with so proper action can be taken.I'd like to personally apologize, and ask that you contact our sales manager, Margo, as she is the person to file a complaint with if you still wish for a refund. Her email is [email protected] again for my late response,Emily S[redacted]emily.s[redacted]@blueboutique.com
Complaint # [redacted]Hello Mrs. [redacted]-I am the social media representative for Blue Boutique, and was recently made aware of a complaint you filed against Blue Boutique and we'd like to address it. I apologize for my late response.As I understand that us issuing an apology in store and...
explaining that there must have been a miscommunication or the associate was misinformed did not resolve the issue, unfortunately that is all our sales associates are truly able to do... our systems are simply not designed to allow refunds due to the nature of most of what we sell.We do also like to remind customers that we have our return policy posted and visible at every register, as well as online, detailing that we do not issue refunds. We do, however, gladly issue store credit or honor exchanges with receipt for situations such as yours, and I do hope the associates that helped you let that be known.Moreover, I would suggest you send an email to our sales manager, Margo, detailing the incident and see if there isn't something else we can do to make you happy, such as a refund of your money. Her email is [email protected]'d like to personally apologize for this frustrating situation and I do hope we can come to a resolution. Apologies once more for my late response,Emily S[redacted]emily.s[redacted]@blueboutique.com
Complaint #[redacted]Hello Mr. [redacted],I am the social media representative for Blue Boutique, and was recently made aware of a complaint you filed against Blue Boutique and we'd like to address it. I apologize for my late response. In regards to your complaint, I'd first like to ask at which...
location this situation happened and when exactly it happened. This will give us a better understanding of which associate you were speaking with so proper action can be taken.I'd like to personally apologize, and ask that you contact our sales manager, Margo, as she is the person to file a complaint with if you still wish for a refund. Her email is [email protected] again for my late response,Emily S[redacted]emily.s[redacted]@blueboutique.com