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Blue Casa Telephone

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Reviews Blue Casa Telephone

Blue Casa Telephone Reviews (9)

October 5, T [redacted] W 61st Los Angeles, CA Revdex.com Complaint ID: Dear MrsK***: I am writ [redacted] in response to your letter submitted to the Revdex.com in regards to the static you were experienc [redacted] on your telephone MrsK***, I apologize for the inconvenience that you went through in try [redacted] to contact our customer service departmentRecently Blue Casa acquired Telscape’s residential phone lines and because of this we are experienc [redacted] a high volume of calls, however we are do [redacted] the best that we can to contact every customer as soon as possibleYour business is very important to us and we apologize for the delay in restor [redacted] your line After review [redacted] your account I can see that we sent out a few technicians in September to try and fix your phone lineOn September 30, a technician from AT&T reported that your phone line had been restoredOne of our agents also applied a credit of $for the time that you were without work [redacted] service We apologize for any inconvenience this issue may have caused youShould you have further questions, please feel free to call our customer service department at ###-###-####You may also reach me at [redacted] @bluecasa.com Kindest Regards,V [redacted] Customer Operations Specialist Blue Casa Telephone, LLC

October 26, 2015S [redacted] AveImperial Beach, CA 91932-2024Revdex.com Complaint ID: 10863502Dear Mrs T***:I am writing in response to the letter you submitted to the Revdex.com in regards to the repair issues you were experiencing.MrsT***, I apologize for the inconvenience that you went through in trying to contact our customer service departmentRecently Blue Casa acquired Telscape’s residential phone lines and because of this we are experiencing a high volume of calls, however we are doing the best that we can to contact every customer as soon as possibleYour business is very important to us and we apologize for the delay in attending your request After reviewing your account, I noticed that you contact us by e-mail on October 3rd and said you were having issues with your phone A representative then called you on October 5th and opened a repair ticket to have someone take a look at your line During that time we had some issues while working with Telscape to help restore your serviceAfter the second technician was sent out on October 22, we were informed that your services were restored.We apologize for any inconvenience this issue may have caused youDue to the fact that you had no working services from Sept 12th through October 22nd, we will credit your account $for the inconvenienceShould you have further questions, please feel free to call our customer service department at ###-###-####You may also reach me at [redacted] @bluecasa.comKindest Regards,V [redacted] Customer Operations SpecialistBlue Casa Telephone, LLC

March 16,
face="Calibri">
Revdex.com Complaint ID: Dear Revdex.com:
After reviewing the customer’s complaint and searching in our system for this customer, we were unable to locate the account with the information provided. We do not have any customer’s in our system that go by Zulema Partido, and we cannot find their phone number or address registered in our systemThe customer needs to provide us with their account number or phone number associated with the account they use to have with Blue Casa, that way we can review their account and assist them with any issue they may have. They can contact our customer service department at ###-###-####Kindest Regards,
V*** *** Customer Operations Specialist
Blue Casa Telephone, LLC

October 26,
2015S[redacted] AveImperial
Beach, CA 91932-2024Revdex.com
Complaint ID: 10863502Dear Mrs.
T[redacted]:I am writing
in response to the letter you submitted to the Revdex.com in
regards to the repair issues you were...

experiencing.Mrs. T[redacted], I
apologize for the inconvenience that you went through in trying to contact our
customer service department. Recently Blue Casa acquired Telscape’s residential
phone lines and because of this we are experiencing a high volume of calls,
however we are doing the best that we can to contact every customer as soon as
possible. Your business is very important to us and we apologize for the delay in
attending your request.  After
reviewing your account, I noticed that you contact us by e-mail on October 3rd 2015 and said you were having issues with your phone.  A representative then called you on October 5th and opened a repair ticket to have someone take a look at your line.  During that time we had some issues while
working with Telscape to help restore your service. After the second technician
was sent out on October 22, 2015 we were informed that your services were
restored.We apologize for any inconvenience
this issue may have caused you. Due to the fact that you had no working services
from Sept 12th through October 22nd, we will credit your
account $25.60 for the inconvenience. Should you have further questions, please
feel free to call our customer service department at ###-###-####. You may also
reach me at [redacted]@bluecasa.comKindest Regards,V[redacted] Customer Operations SpecialistBlue Casa
Telephone, LLC.

October 5, 2015
T[redacted] W 61st
Los Angeles, CA 90043
Revdex.com Complaint ID: 10835896
Dear Mrs. K[redacted]:
I am writ[redacted] in response to your letter submitted to the Revdex.com in regards to the static you were experienc[redacted] on your telephone.
Mrs. K[redacted], I apologize for...

the inconvenience that you went through in try[redacted] to contact our customer service department. Recently Blue Casa acquired Telscape’s residential phone lines and because of this we are experienc[redacted] a high volume of calls, however we are do[redacted] the best that we can to contact every customer as soon as possible. Your business is very important to us and we apologize for the delay in restor[redacted] your line.
After review[redacted] your account I can see that we sent out a few technicians in September to try and fix your phone line. On September 30, 2015 a technician from AT&T reported that your phone line had been restored. One of our agents also applied a credit of $19.00 for the time that you were without work[redacted] service.
We apologize for any inconvenience this issue may have caused you. Should you have further questions, please feel free to call our customer service department at ###-###-####. You may also reach me at [redacted]@bluecasa.com
Kindest Regards,V[redacted]
Customer Operations Specialist
Blue Casa Telephone, LLC.

My telephone company switched to blue casa about a 3 weeks ago and since then I don't have internet at my home I tried reaching blue casa but there business number says they can accept any calls . They have the worst service I have ever experienced I'm considering switching providers I don't recommend anyone blue casa telescap . I have also emailed the company but No One has responded.

Review: August 12,2015 my landline phone had so much static it was inoperable. After attempt[redacted] to reach customer service for three days, I finally spoke to a representative who dispatched a technician to correct the problem. It was two more days before I could get an answer via phone and the representative stated that calls are not be[redacted] answered for months sometimes due to a merger that recently took place. The rep. also stated that the technician came out and changed the cable on my phone box outside and made a call from my line so the issue with my phone was not on their end but an inside wir[redacted] problem. I disputed with them because I felt that they did not give sufficient effort to resolve my problem and maybe they did someth[redacted] wrong because at first I had significant static in the line and after the tech came the phone said NO LINE. So at a charge of $75 an hour another technician would be sent out. September 28, 2015 a tech came out and stated that he cannot fix the problem because it is not the inside wir[redacted] but outside At&t Lines on the pole. I still cannot reach Blue casa to speak with anyone and I am be[redacted] billed. I work 13 hours a day and am only off on Mondays. I have held the phone (cell) over an hour, still no answer. Please assist me in resol[redacted] this problem. I cannot even discontinue service because no one answers the phoneDesired Settlement: I would like my phone service restored and an adjustment made to my bill, with credit given for the time that I've been without service. I would also like for better customer service to occur with a more timely phone response. No one should have to wait on hold for days at a time or have to keep call[redacted] before receiv[redacted] an answer.

Business

Response:

October 5, 2015

T[redacted] W 61st

Los Angeles, CA 90043

Revdex.com Complaint ID: 10835896

Dear Mrs. K[redacted]:

I am writ[redacted] in response to your letter submitted to the Revdex.com in regards to the static you were experienc[redacted] on your telephone.

Mrs. K[redacted], I apologize for the inconvenience that you went through in try[redacted] to contact our customer service department. Recently Blue Casa acquired Telscape’s residential phone lines and because of this we are experienc[redacted] a high volume of calls, however we are do[redacted] the best that we can to contact every customer as soon as possible. Your business is very important to us and we apologize for the delay in restor[redacted] your line.

After review[redacted] your account I can see that we sent out a few technicians in September to try and fix your phone line. On September 30, 2015 a technician from AT&T reported that your phone line had been restored. One of our agents also applied a credit of $19.00 for the time that you were without work[redacted] service.

We apologize for any inconvenience this issue may have caused you. Should you have further questions, please feel free to call our customer service department at ###-###-####. You may also reach me at [redacted]@bluecasa.com

Kindest Regards,V[redacted]

Customer Operations Specialist

Blue Casa Telephone, LLC.

Review: I have been calling this Blue Casa Telephone company about over a month ago to cancel my internet services and they have yet to respond. There is just a ringing and a machine stating that they services representatives are busy and have long wait times. So, how am I to cancel services for this company if no one will assist. If you could please assist or provide some information as to what can be done to cancel services without having to be sent to collection. If the only way to get rid of these services is to stop paying for services.Desired Settlement: At this point I would like to cancel all services with this company from all the bad reviews I have heard in which people are getting ripped off. Which no one seems to care about or be able to do anything. If I could get some feedback as to what else can be done on my end to cancel these services.

Business

Response:

October 9, 2015

L[redacted]

1[redacted] E 51st St

Los Angeles, CA 90011

Revdex.com Complaint ID: 10843739

Dear Mr. O[redacted]:

I am writing in response to the letter you submitted to the Revdex.com in regards to the cancellation of your internet service.

Mr. O[redacted], I apologize for the inconvenience that you went through in trying to contact our customer service department. Recently Blue Casa acquired Telscape’s residential phone lines and because of this we are experiencing a high volume of calls, however we are doing the best that we can to contact every customer as soon as possible. Your business is very important to us and we apologize for the delay in attending your request.

After our conversation on October 9, 2015 I went ahead and placed an order to disconnect your Internet as of September 01, 2015 since that is the date in which you wanted to disconnect your internet. This order should be completed within 24-48 hours. In the meantime, I will be crediting 1 month of internet (a credit of $12.99) for the trouble you experienced while trying to disconnect the internet.

We apologize for any inconvenience this issue may have caused you. Should you have further questions, please feel free to call our customer service department at ###-###-####. You may also reach me at [email protected]

Kindest Regards,

V[redacted]

Customer Operations Specialist

Blue Casa Telephone, LLC.

Review: (I have had they sold Tescape bluecasa not have serv for over a month at ###-###-#### home phone report from Sep 12 and until now I have already come serv technical and did nothing 've talked to several representatives and DE24 they tell me 48 hours and three times and until now no solution my account number is [redacted]2poe Please Hacan something).Desired Settlement: I want to compose as fast serve.

Business

Response:

October 26,

2015S[redacted] AveImperial

Beach, CA 91932-2024Revdex.com

Complaint ID: 10863502Dear Mrs.

T[redacted]:I am writing

in response to the letter you submitted to the Revdex.com in

regards to the repair issues you were experiencing.Mrs. T[redacted], I

apologize for the inconvenience that you went through in trying to contact our

customer service department. Recently Blue Casa acquired Telscape’s residential

phone lines and because of this we are experiencing a high volume of calls,

however we are doing the best that we can to contact every customer as soon as

possible. Your business is very important to us and we apologize for the delay in

attending your request. After

reviewing your account, I noticed that you contact us by e-mail on October 3rd 2015 and said you were having issues with your phone. A representative then called you on October 5th and opened a repair ticket to have someone take a look at your line. During that time we had some issues while

working with Telscape to help restore your service. After the second technician

was sent out on October 22, 2015 we were informed that your services were

restored.We apologize for any inconvenience

this issue may have caused you. Due to the fact that you had no working services

from Sept 12th through October 22nd, we will credit your

account $25.60 for the inconvenience. Should you have further questions, please

feel free to call our customer service department at ###-###-####. You may also

reach me at [redacted]@bluecasa.comKindest Regards,V[redacted] Customer Operations SpecialistBlue Casa

Telephone, LLC.

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Description: TELECOMMUNICATIONS EQUIPMENT - DISABILITY, CELLULAR TELEPHONE SERVICE & SUPPLIES, TELEPHONE COMMUNICATIONS, TELETYPEWRITERS MESSAGE SERVICE

Address: 114 East Haley Street, Suite A, Santa Barbara, California, United States, 93101

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