Blue Chip Delivery

We have reviewed the complaint and understand our customer hesitation to allow Carpet House to do the work that we committed to completeHis statement of the problem was accurate.I want to only emphasize what our customer stated concerning being months out of warranty when the first call was placed on the grout cracking issueNormally to have us come out to do repairs outside of the warranty period we would require our customers to pay a service feeBecause we relay so heavily on “word of Mouth” for sales, we frequently go above and beyond to satisfy out customers even when it is out of warranty or not out issue.The only reason this work was not completed as promised was due to human errorThe service request was misfiled and never placed on scheduleI apologize for my mistake.I would like to request of our customer the opportunity to complete the repair and satisfy our commitment to himPlease let me know if he is open to my request

Dear Ms*** ***First, thank you for the opportunity to respond to the complaint from MrGleasonIn general I agree with Mr*** assertion that this job took too long to completeUnfortunately, a majority of these delays were caused by our supplier for the wood treads and
risers. I'm not trying to dodge responsibility because Mr*** is my customer and it was unfortunate he had to live through the trouble with my supplier and other delays on our part to complete this project. talked to Mr*** today and I will meet with them at their house to thoroughly understand what we need to do to complete this jobMr*** said he will call me back after talking to his wife to schedule an appointment next week as they are out of town this week. I will follow up with you after the meeting to document what is left to complete and any commitments I made to him to finish this project to his satisfaction

We have reviewed the complaint and understand our customer hesitation
to allow Carpet House to do the work that we committed to complete. His
statement of the problem was accurate.I want to only emphasize what our customer stated concerning
being 10 months out of warranty when the first call was...

placed on the grout
cracking issue. Normally to have us come out to do repairs outside of the
warranty period we would require our customers to pay a service fee. Because we
relay so heavily on “word of Mouth” for sales, we frequently go above and
beyond to satisfy out customers even when it is out of warranty or not out
issue.The only reason this work was not completed as promised was
due to human error. The service request was misfiled and never placed on
schedule. I apologize for my mistake.I would like to request of our customer the opportunity to
complete the repair and satisfy our commitment to him. Please let me know if he
is open to my request.