Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are very sorry to hear of Ms [redacted] ’s experience with It’s Just Lunch Seattle Our goal is to partner with our members to achieve the best result possible – hopefully a long-term relationship or even marriage We have had hundreds of successful relationships result from our matching and dating servicesMs [redacted] believes that she was promised a date every 2-weeks when she signed up Ms [redacted] ’s contract clearly states that her membership is for months or dates, whichever comes later We communicate that the member is not limited to one date per month, and based on our database, at the time, we match when there are individuals that match our client’s specific criteria We realize that this can be confusing, and since I have purchased the business (September 2015), we have tried to make sure we do not lead the client to believe there will be more than the contracted number of datesWe wish we had been able to better communicate the situation with Ms [redacted] Due to the apparent frustration Ms [redacted] has experienced, IJL Seattle would like to offer her a $Visa gift card, with the understanding there was no intent to mislead or deceive her during the membership We want to wish Ms [redacted] the very best in her future dating Shari [redacted] CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, an apology directly from Sara F* would have been appreciated
Sincerely,
***
***,As a follto the conversation you had with Jillian A*** on Friday, June 9, 2017, we are very sorry that you are disappointed with the It's Just Lunch Seattle services. It appeared there was a misunderstanding of how our service works, team member responsibilities, our cancellation
and non-refundable policy, and the reason for your cancellation, which we understood was that you were in a relationship. Had we understood there were issues regarding your membership, we would have reach out to you to attempt to resolve the problems.IJL Seattle matched you with two introductions -- one of which you continued to date past the first introduction. We understand the second introduction did not result in further dates. As we discussed on the phone, our matching service is designed to take your feedback from your dates and fine-tune the process over time. With only two introductions, it is difficult for this process to deliver maximum results. We highly encourage you to continue with the service and we will waive the monthly membership fees for three months.Further as we discussed, our Client Managers (Taylor and Lauren) are an integral part of the IJL Seattle service process. They coordinate the details of the dates and are here to support you. However, Jillian continues to be your Matchmaker and selects potential dates for you.As stated in your contract signed on April 1, 2017, our enrollment fee is non-refundable: "Enrollment Fees and Membership fees are not refundable." Your initials next to this statement acknowledges your acceptance of the cancellation terms… Premier Client Membership: Client agrees to pay $1,plus applicable sales tax at the signing of this agreement which is a non-refundable initial Enrollment feeThereafter, monthly membership fees of $plus applicable sales tax will be deducted on the 25th day of each month from Client’s designated debit/credit card account via Electronic Funds Transfer (EFT), until Client provides proper notice of termination… NONREFUNDABLE AMOUNT: I understand that I have paid or am obligated to pay $1,plus applicable sales tax, as an Enrollment fee, and that under no circumstances is any portion of this amount refundable.Should you decide to continue, at any time, with the IJL Seattle service, we will waive the $reactivation fee. We look forward to working with you on experiencing successful dating through IJL Seattle.ShariShari LM***CEO(206) 340-
Its Just Lunch regrets to learn of any dissatisfaction or confusion the consumer has experienced surrounding the office transition. The IJL Seattle office is now part of the IJL Corporate portfolio of officesThe Consumer’s level of service does not change; however, she will now receive
some new benefitsShe will be able to work with a large matchmaking team with many years of experience matching busy professionals! In addition, if she does travel, she can request to be matched in any one of our other US locations! We are currently in the process of presenting her next match and we look forward to working with her going forwardThank you!
Complaint: ***
I am rejecting this response because: Nothing better than spending almost $2,on the same service you'd get with *** I filed a complaint with Revdex.com and was still left feeling like my voice was not heard *** reviews don't lie - worst customer experience/matchmaking service ever Not pleased and made sure all my girlfriends knew about the experience
***
We are truly sorry for the loss that *** *** experienced and had no intent to contribute to her distress. We have a policy that when an individual requests that we do not contact them further, we mark them as "Do Not Contact" within our database. With this request, we have
marked Ms*** as "Do Not Contact", and she should not receive further communication from our office
Please let us know if there are further questions or additional information that should be provided
Shari LM***
CEO
It's Just Lunch Seattler
(206) 340-
***ijlseattle.net
[redacted], We are very sorry that you are disappointed with the It’s Just Lunch Seattle services, especially since your membership only started in early October 2017. As provided in our marketing, advertising, and during the interview with one of our Matchmakers, IJL provides a process for...
meeting relationship-minded individuals that match your specific parameters. Feedback is the key to making this process successful. We take your feedback from each of your dates to fine-tune matching for your next date. It is my understanding that you have gone on only one date and that it was your decision to cancel the second scheduled date. This seems to be a very limited time to decide whether or not IJL will be positively effective for you. Regarding your request for a refund, the IJL Client contract that you signed with us on October 7, 2017 clearly states: Refunds. Enrollment Fees and Membership fees are not refundable. Your electronic signature here acknowledges your receipt of the cancellation terms… Premier Client Membership: Client agrees to pay $2,300.00 plus applicable sales tax at the signing of this agreement which is a non-refundable initial Enrollment fee. Thereafter, monthly membership fees of $145 plus applicable sales tax will be deducted on the 25th day of each month from Client’s designated debit/credit card account via Electronic Funds Transfer (EFT), until Client provides proper notice of termination… NONREFUNDABLE AMOUNT: I understand that I have paid or am obligated to pay $2,300.00 plus applicable sales tax, as an Enrollment fee, and that under no circumstances is any portion of this amount refundable. I would like to encourage you to continue your membership with IJL Seattle and allow us the opportunity to prove our value to you. We would like to offer you the next three months at no cost, thereby waiving the monthly membership fee for that time period. We sincerely want to continue working with you and hope for your positive response. Shari L. M[redacted] CEO (206) 340-0100
We are very sorry to hear of Ms. [redacted]’s experience with It’s Just Lunch Seattle. Our goal is to partner with our members to achieve the best result possible – hopefully a long-term relationship or even marriage. We have had hundreds of successful relationships result from our matching...
and dating services. Ms. [redacted] believes that she was promised a date every 2-4 weeks when she signed up. Ms. [redacted]’s contract clearly states that her membership is for 15 months or 14 dates, whichever comes later. We communicate that the member is not limited to one date per month, and based on our database, at the time, we match when there are individuals that match our client’s specific criteria. We realize that this can be confusing, and since I have purchased the business (September 2015), we have tried to make sure we do not lead the client to believe there will be more than the contracted number of dates. We wish we had been able to better communicate the situation with Ms. [redacted]. Due to the apparent frustration Ms. [redacted] has experienced, IJL Seattle would like to offer her a $500 Visa gift card, with the understanding there was no intent to mislead or deceive her during the membership. We want to wish Ms. [redacted] the very best in her future dating. Shari [redacted]CEO
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We are very sorry to hear of Ms [redacted] ’s experience with It’s Just Lunch Seattle Our goal is to partner with our members to achieve the best result possible – hopefully a long-term relationship or even marriage We have had hundreds of successful relationships result from our matching and dating servicesMs [redacted] believes that she was promised a date every 2-weeks when she signed up Ms [redacted] ’s contract clearly states that her membership is for months or dates, whichever comes later We communicate that the member is not limited to one date per month, and based on our database, at the time, we match when there are individuals that match our client’s specific criteria We realize that this can be confusing, and since I have purchased the business (September 2015), we have tried to make sure we do not lead the client to believe there will be more than the contracted number of datesWe wish we had been able to better communicate the situation with Ms [redacted] Due to the apparent frustration Ms [redacted] has experienced, IJL Seattle would like to offer her a $Visa gift card, with the understanding there was no intent to mislead or deceive her during the membership We want to wish Ms [redacted] the very best in her future dating Shari [redacted] CEO
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com:
* would have been appreciated
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, an apology directly from Sara F
Sincerely,
***
***,As a follto the conversation you had with Jillian A*** on Friday, June 9, 2017, we are very sorry that you are disappointed with the It's Just Lunch Seattle services. It appeared there was a misunderstanding of how our service works, team member responsibilities, our cancellation
and non-refundable policy, and the reason for your cancellation, which we understood was that you were in a relationship. Had we understood there were issues regarding your membership, we would have reach out to you to attempt to resolve the problems.IJL Seattle matched you with two introductions -- one of which you continued to date past the first introduction. We understand the second introduction did not result in further dates. As we discussed on the phone, our matching service is designed to take your feedback from your dates and fine-tune the process over time. With only two introductions, it is difficult for this process to deliver maximum results. We highly encourage you to continue with the service and we will waive the monthly membership fees for three months.Further as we discussed, our Client Managers (Taylor and Lauren) are an integral part of the IJL Seattle service process. They coordinate the details of the dates and are here to support you. However, Jillian continues to be your Matchmaker and selects potential dates for you.As stated in your contract signed on April 1, 2017, our enrollment fee is non-refundable: "Enrollment Fees and Membership fees are not refundable." Your initials next to this statement acknowledges your acceptance of the cancellation terms… Premier Client Membership: Client agrees to pay $1,plus applicable sales tax at the signing of this agreement which is a non-refundable initial Enrollment feeThereafter, monthly membership fees of $plus applicable sales tax will be deducted on the 25th day of each month from Client’s designated debit/credit card account via Electronic Funds Transfer (EFT), until Client provides proper notice of termination… NONREFUNDABLE AMOUNT: I understand that I have paid or am obligated to pay $1,plus applicable sales tax, as an Enrollment fee, and that under no circumstances is any portion of this amount refundable.Should you decide to continue, at any time, with the IJL Seattle service, we will waive the $reactivation fee. We look forward to working with you on experiencing successful dating through IJL Seattle.ShariShari LM***CEO(206) 340-
Its Just Lunch regrets to learn of any dissatisfaction or confusion the consumer has experienced surrounding the office transition. The IJL Seattle office is now part of the IJL Corporate portfolio of officesThe Consumer’s level of service does not change; however, she will now receive
some new benefitsShe will be able to work with a large matchmaking team with many years of experience matching busy professionals! In addition, if she does travel, she can request to be matched in any one of our other US locations! We are currently in the process of presenting her next match and we look forward to working with her going forwardThank you!
Complaint: ***
I am rejecting this response because: Nothing better than spending almost $2,on the same service you'd get with *** I filed a complaint with Revdex.com and was still left feeling like my voice was not heard *** reviews don't lie - worst customer experience/matchmaking service ever Not pleased and made sure all my girlfriends knew about the experience
***
We are truly sorry for the loss that *** *** experienced and had no intent to contribute to her distress. We have a policy that when an individual requests that we do not contact them further, we mark them as "Do Not Contact" within our database. With this request, we have
marked Ms*** as "Do Not Contact", and she should not receive further communication from our office
Please let us know if there are further questions or additional information that should be provided
Shari LM***
CEO
It's Just Lunch Seattler
(206) 340-
***ijlseattle.net
[redacted], We are very sorry that you are disappointed with the It’s Just Lunch Seattle services, especially since your membership only started in early October 2017. As provided in our marketing, advertising, and during the interview with one of our Matchmakers, IJL provides a process for...
meeting relationship-minded individuals that match your specific parameters. Feedback is the key to making this process successful. We take your feedback from each of your dates to fine-tune matching for your next date. It is my understanding that you have gone on only one date and that it was your decision to cancel the second scheduled date. This seems to be a very limited time to decide whether or not IJL will be positively effective for you. Regarding your request for a refund, the IJL Client contract that you signed with us on October 7, 2017 clearly states: Refunds. Enrollment Fees and Membership fees are not refundable. Your electronic signature here acknowledges your receipt of the cancellation terms… Premier Client Membership: Client agrees to pay $2,300.00 plus applicable sales tax at the signing of this agreement which is a non-refundable initial Enrollment fee. Thereafter, monthly membership fees of $145 plus applicable sales tax will be deducted on the 25th day of each month from Client’s designated debit/credit card account via Electronic Funds Transfer (EFT), until Client provides proper notice of termination… NONREFUNDABLE AMOUNT: I understand that I have paid or am obligated to pay $2,300.00 plus applicable sales tax, as an Enrollment fee, and that under no circumstances is any portion of this amount refundable. I would like to encourage you to continue your membership with IJL Seattle and allow us the opportunity to prove our value to you. We would like to offer you the next three months at no cost, thereby waiving the monthly membership fee for that time period. We sincerely want to continue working with you and hope for your positive response. Shari L. M[redacted] CEO (206) 340-0100
We are very sorry to hear of Ms. [redacted]’s experience with It’s Just Lunch Seattle. Our goal is to partner with our members to achieve the best result possible – hopefully a long-term relationship or even marriage. We have had hundreds of successful relationships result from our matching...
and dating services. Ms. [redacted] believes that she was promised a date every 2-4 weeks when she signed up. Ms. [redacted]’s contract clearly states that her membership is for 15 months or 14 dates, whichever comes later. We communicate that the member is not limited to one date per month, and based on our database, at the time, we match when there are individuals that match our client’s specific criteria. We realize that this can be confusing, and since I have purchased the business (September 2015), we have tried to make sure we do not lead the client to believe there will be more than the contracted number of dates. We wish we had been able to better communicate the situation with Ms. [redacted]. Due to the apparent frustration Ms. [redacted] has experienced, IJL Seattle would like to offer her a $500 Visa gift card, with the understanding there was no intent to mislead or deceive her during the membership. We want to wish Ms. [redacted] the very best in her future dating. Shari [redacted]CEO
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]