Blue Cotton

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The design does not look blurry on their template It is completely blurry on the sweatshirts What resolve is it to make me order more? Why am I worried that you will be losing money on a completely separate order? I want them to know how much money I have lost in a completely unusable product because of their design template flaws Why should they have a template that turns out blurry? Why do they have a "Design Team" if they do not let the customer know that the design caused what they call "blurries" They could see the problem when I sent a picture to them, why couldn't they see the problem when their "Design Team" was printing it They have never addressed the missing ink issue either The purple design is missing ink in spots This company does bad business Their product design shows one thing and their printing on actual shirts shows another Regards, [redacted]

This complaint is very frustrating when our business has done everything that the customer requested on the first order It is clear in the Design Studio that the design the customer created is difficult to read, however we do not make design suggestions unless it is something we can not do because customers have different tastes in design We offered the 50% off reprint as a compromise Clearly we feel we did everything that the customer requested for a custom garment This is not a product we can put on a shelf and sell to another customer in the future It is made specifically for that customer and by that customer I would hope that the customer would understand that as she runs a custom business herself If a customer came to her and asked her to take pictures of them in front of a barn at a certain angle, and then upon receiving the pictures of exactly what was requested told the photographer that they were horrible and wanted a full refund would that be possible after she followed their request? She may have not preferred the barn setting but if that's what the customer wanted then that's what she gave them Now they want different pictures! Sure, she can take more pictures but it comes with a cost and doesn't seem fair when she did exactly what the customer asked.We have offered to do a 50% off reprint, help the customer change her design, and even select a new garment all the while sharing the cost with the customer The 50% off only covers the cost of the garment It doesn't account for the additional time, labor, materials and shipping fees associated with getting the customer the item that BlueCotton would be covering For a custom company this is above and beyond what should be expected but we do it because we want the customer to have the final product they desire At this point it is clear that this customer does not take responsibility for the garment design and may not be a good fit with our company If the garments are returned to BlueCotton within days we will refund the $paid upon receipt

The customer reached out to us saying that she received her order but that the printing was a blur and that the sweatshirts run extremely small She provided a picture of what she had received for our review We compared what she had received with what she had designed in our online
Design Studio No changes were made to the customer's design prior to printing and the picture looked like what she had designed To take an extra step and be sure I had her design printed on a test garment to see how it would come out in person Again the design looked exactly like what she had designed We responded to the customer letting her know that the blur she mentioned seeing was due to the shadow effect coupled with the font that she chose The sizing was another issue the customer mentioned This is a ladies garment and we provide a size charge on our website Due to the fact that BlueCotton provided the customer with everything she had ordered both in design and product we offered to give her 50% off a reprint/reorder This is a compromise with the customer when they are unhappy with the final product but BlueCotton has done everything requested with the original order We also offered to send one garment to her in her size for free With this one garment our art department was going to provide some assistance with her design and it would be her choice what type of garment to use We let her know that if she liked the new garment we could proceed with the 50% reprint and if she didn't that garment would be hers to keep on us At a 50% discount BlueCotton is losing money on the order but we do so in an effort to give the customer a final product they can be pleased to use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The design does not look blurry on their template.  It is completely blurry on the sweatshirts.  What resolve is it to make me order more?  Why am I worried that you will be losing money on a completely separate order?  I want them to know how much money I have lost in a completely unusable product because of their design template flaws.  Why should they have a template that turns out blurry?  Why do they have a "Design Team" if they do not let the customer know that the design caused what they call "blurries".  They could see the problem when I sent a picture to them, why couldn't they see the problem when their "Design Team" was printing it.  They have never addressed the missing ink issue either.  The purple design is missing ink in spots.  This company does bad business.  Their product design shows one thing and their printing on actual shirts shows another. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is clear that this company does not stand behind it's products and that they will not resolve the issue.   I ask the Revdex.com to decide who is right?  I also ask them if this business is supported by the Revdex.com?  They have your icon on their page, which made me trust them.  When I searched them on the Revdex.com site, they were not found.If I took pictures that a client asked me to, and I knew that it was not going to turn out right, I would offer suggestions and let them know my professional opinion.  I would not just do it blindly and then let them be unhappy.  I also would not offer another photo shoot at 50% off.  That is ridiculous to me.  You made me unhappy the first time, so I should pay again to do more for me?  You offer drop shadowing letters in this manner.  If I knew that a backdrop did not look right, I would not offer it at all.  I am a professional.  I stand behind my work.  Ask my clients, they keep coming back.
Regards,
[redacted]

This complaint is very frustrating when our business has done everything that the customer requested on the first order.  It is clear in the Design Studio that the design the customer created is difficult to read, however we do not make design suggestions unless it is something we can not do because customers have different tastes in design.  We offered the 50% off reprint as a compromise.  Clearly we feel we did everything that the customer requested for a custom garment.  This is not a product we can put on a shelf and sell to another customer in the future.  It is made specifically for that customer and by that customer.  I would hope that the customer would understand that as she runs a custom business herself.  If a customer came to her and asked her to take pictures of them in front of a barn at a certain angle, and then upon receiving the pictures of exactly what was requested told the photographer that they were horrible and wanted a full refund would that be possible after she followed their request?  She may have not preferred the barn setting but if that's what the customer wanted then that's what she gave them.  Now they want different pictures!  Sure, she can take more pictures but it comes with a cost and doesn't seem fair when she did exactly what the customer asked.We have offered to do a 50% off reprint, help the customer change her design, and even select a new garment all the while sharing the cost with the customer.  The 50% off only covers the cost of the garment.  It doesn't account for the additional time, labor, materials and shipping fees associated with getting the customer the item that BlueCotton would be covering.  For a custom company this is above and beyond what should be expected but we do it because we want the customer to have the final product they desire.  At this point it is clear that this customer does not take responsibility for the garment design and may not be a good fit with our company.  If the garments are returned to BlueCotton within 14 days we will refund the $209.95 paid upon receipt.