Blue Cross & Blue Shield of Minnesota

Initial Business Response /* (1000, 8, 2016/02/01) */
Regarding: [redacted]
Case: [redacted]
Dear Ms. [redacted]:
I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the inquiry listed above.
With the information provided, we are...

unable to locate this as a patient in our system. If you have additional information that may help us, please remit that and we will research this for you.
Sincerely,
Consumer Service Center
Enclosure(s)
[redacted]corresponding document attached.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */

Initial Business Response /* (1000, 8, 2015/09/21) */
Regarding: [redacted]
Case Number: [redacted]
Dear Ms. [redacted]:
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota member. thank you for forwarding these concerns presented to you...

by [redacted].
Due to confidentiality laws, we are unable to provide you specific information regarding [redacted]'s request, without a signed Authorization for Release of Information form. At this time we have not received an ARI from the above-mentioned blue Cross of Minnesota member.
I trust this information has been of assistance. Should you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card.
Sincerely,
Consumer Service Center
Initial Consumer Rebuttal /* (3000, 10, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please send me this ARI form to fill out and a return envelope so I know its going to the right Dept. You have my address on File.TY
Final Consumer Response /* (4200, 13, 2015/10/02) */
Signed Authorization for Release of Information attached.
Final Business Response /* (4000, 12, 2015/10/02) */
Regarding: [redacted]
Case Number: [redacted]
Dear Ms. [redacted]:
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota member. Thank you for forwarding these concerns presented to you by [redacted].
Due to confidentiality laws, we are unable to provide you specific information regarding [redacted]'s request, without a signed Authorization for Release of Information form. At this time we have not received an ARI from the above-mentioned blue Cross of Minnesota member.
I trust this information has been of assistance. Should you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card.
Sincerely,
Consumer Service Center

Regarding: [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above.   Due to confidentiality laws, we are unable to provide you specific information regarding [redacted], without a signed Authorization for Disclosure of Health Information (ADHI) form.  At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case.  An ADHI form has been enclosed.   Please know we take our members’ concerns seriously.  We encourage our members to work directly with us to resolve any concerns. Members can reach us via the Customer Service phone number on the back of their ID card.      Sincerely,     Consumer Service Center   Enclosure   JHS

Ms. [redacted],Please find Blue Cross Blue Shield of MN's response to Ms. [redacted]'s case filed on 8/11/17. We will be following up with Ms. [redacted] via phone within the next 24 hours to ensure that her concerns are addressed. Thank you,Brandon [redacted]

Initial Business Response /* (1000, 8, 2015/08/10) */
Regarding: [redacted]
Case Number: [redacted]
Dear Ms. [redacted]
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota member. Thank you for forwarding these concerns presented to...

you by [redacted].
Due to confidentiality laws, we are unable to provide you specific information regarding [redacted]'s request, without a signed Authorization for Release of Information form. At this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota member.
I trust this information has been of assistance. Should you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card.
Sincerely,
Consumer Service Center
[redacted]original document attached.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/21) */

Initial Business Response /* (1000, 8, 2015/12/21) */
Initial Consumer Rebuttal /* (2000, 10, 2016/01/04) */

Final Consumer Response /* (2000, 6, 2015/09/08) */
Blue Cross has contacted me and says they will process my refund as soon as a minor clarification on dates is provided.
Should they follow through, which I have no reason to doubt now, this will be a wonderful resolution - although there was a...

lot of time and hassle to get here.

Initial Business Response /* (1000, 13, 2015/12/23) */

Regarding: Ms. [redacted]Complaint ID #[redacted]I am responding to the inquiry Blue Cross and Blue Shield of Minnesota received from you for the member listed above.We are reaching out directly to Ms. [redacted] to address her concerns. She will be provided a contact and their direct phone number...

should she have additional questions regarding this issue. We apologized for any inconvenience this caused her.Please know we take our members' concerns seriously. We encourage our members to work directly with us to resolve any concerns. Members can reach us via the Customer Service phone number on the back of their ID card.Sincerely,Customer Service Center

We have sent faxes on three different machines, (and have confirmations) snail mail, and now we just sent an email.
They continue to claim they do not have our letter of request for a refund, which at this point is impossible to believe.
We have also sent two different forms proving we had insurance elsewhere from both the state and the county. They continue to claim nothing is received.
Since we continue to get confirmations on different days different machines etc.. We feel this is an outrageous delay tactic and are at our wits end.
They say they will return the money but at this stage we continue to be hit with roadblocks

Case 12244315 - Mr. Bizsnis: We reached out via phone to Mr. Bizsnis on 10/18 and Mr. Bizsnis hug up on our Liaison when she would only provide her last initial (this is company policy from a confidentiality standpoint). The attached letter (No PHI is included within the letter) was sent to Mr. Bizsnis on 11/10.

Ms. [redacted],Please find our response to Mr. N. [redacted] Revdex.com complaint attached. Please don't hesitate to reach out if you have any additional questions and/or concerns. Thank you,Brandon [redacted]

I am rejecting this response because:
I'm confused with this matter! I do not owe this bill!!

[redacted]
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota member. thank you for forwarding these concerns presented to you by [redacted].
Due to confidentiality laws, we are unable to provide you specific information regarding [redacted]'s request, without a signed Authorization for Release of Information form. At this time we have not received an ARI from the above-mentioned blue Cross of Minnesota member.
I trust this information has been of assistance. Should you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card.
Sincerely,
Consumer Service Center (BCBSDar.pdf)

I am rejecting this response because:
I must respond within a certain number of days. I have not yet received a call from BCBS per their letter.

Blue Cross has contacted me and says they will process my refund as soon as a minor clarification on dates is provided.
Should they follow through, which I have no reason to doubt now, this will be a wonderful resolution - although there was a lot of time and hassle to get here.

I am rejecting this response because:
I provided written approval that BCBS could release records to the Revdex.com in my letter dated May 31, 2016. Just the same, I have included their preferred form for you to share with them in your perusal of this complaint. Thank you,[redacted]

Because we value the confidentiality of our member's private health information, I  have attached a response to your request.

Regarding: Case # [redacted]
Dear Ms. [redacted]:
I am writing in regard to the concern Blue Cross Blue Shield of Minnesota (BCBSM)received from you for the issue listed above.
Due to confidentiality laws, we are unable to provide you specific information regarding [redacted], without a signed Authorization for Release of Information form. At this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota Member.
Sincerely,
Consumer Service Center
Enclosure(s) (BCBSChapman.pdf)

September 14, 2016     Revdex.com OF MINNESOTA AND NORTH DAKOTA ATTENTION: [redacted] 220 S RIVER RIDGE CIR BURNSVILLE MN 55337     Regarding: [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am writing in regard to the inquiry Blue Cross and...

Blue Shield of Minnesota (BCBSM) received from you for the concern listed above.   Due to confidentiality laws, we are unable to provide you specific information regarding [redacted], without a signed Authorization for Disclosure of Health Information (ADHI) form.  At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case.  An ADHI form has been enclosed.   Please know we take our members’ concerns seriously.  We encourage our members to work directly with us to resolve any concerns. Members can reach us via the Customer Service phone number on the back of their ID card.      Sincerely,     Consumer Service Center