Blue Cross Arena

[redacted] concert at the Blue Cross ArenaRochester , NY 5/6/[redacted] ’s production team established a policy on all [redacted] concerts worldwide that cell phone use during the concert is strictly prohibitedCustomers were not allowed to take out their cell phones during the performance Security was instructed by production team to point out and notify/warn customers whom forget this policyForgetful customers of the rule was allowed one warningAfter one warning ejection was likely without refund.Important to note that this is not a venue policy but an [redacted] policyComplaints due to the policy or its enforcement should reside with the [redacted] tourRefund request and approval need to be exclusively directed to [redacted] Tour.Customers whom purchase a ticket establishes a contract between ticket owner and the venue to follow guidelines rules established for the event on the face of the ticketIf guidelines are not followed by ticket owner contract may be voided without refund.For this concert the venue posted the no cell phone use policy on Twitter, Facebook, the arena web-site and sent an email out to each email address that was used for an online purchase.In addition, the no cell phone policy was posted on the venue doors to enter the facility, posted in the parking lots , tapped on the aisle ways of each row in the venue and shown on the video boards on a constant rotating basis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a full refund for the tickets purchased as I reached out to the venue manager times with no return phone call regarding this matterHe informed me that he would be speaking to *** *** team and Would follow up with a resolutionThe disregard of my comaint after speaking to him the first time and the way I was treated has cause my emotional distress and I will not be returning to the venue for any future eventsTo this date the venue manager takes no responsibility for what happend and an apology was never made.
Regards,
*** ***

[redacted] concert at the Blue Cross Arena. Rochester , NY 5/6/16.[redacted]’s production team established a policy on all [redacted] concerts worldwide that cell phone use during the concert is strictly prohibited. Customers were not allowed to take out their cell phones during the performance....

Security was instructed by production team to point out and notify/warn customers whom forget this policy. Forgetful customers of the rule was allowed one warning. After one warning ejection was likely without refund.Important to note that this is not a venue policy but an [redacted] policy. Complaints due to the policy or its enforcement should reside with the [redacted] tour. Refund request and approval need to be exclusively directed to [redacted] Tour.Customers whom purchase a ticket establishes a contract between ticket owner and the venue to follow guidelines rules established for the event on the face of the ticket. If guidelines are not followed by ticket owner contract may be voided without refund.For this concert the venue posted the no cell phone use policy on Twitter, Facebook, the arena web-site and sent an email out to each email address that was used for an online purchase.In addition, the no cell phone policy was posted on the venue doors to enter the facility, posted in the parking lots , tapped on the aisle ways of each row in the venue and shown on the video boards on a constant rotating basis.