My car was towed to Aguirre autoI contacted them to let them know my vehicle was being towed inI was told that the diagnostic fee would be waived if they completed the repairsAfter being informed what the problem and the cost wasI asked where they get parts fromI was told NAPAI called NAPA to verify the part costWhen I pick up my repaired vehicle I was charged over $above the part costand I was still charged the diagnostic feeI questioned the extreme mark up on the part ad asked for a copy of the invoiceI was refusedThe industry standard on apart mark up is generally 20-25% not over 100%I brought up this point and was told that there was overhead and insurance cists, which shouldn't get passed on to meI feel taken advantage of and degraded since I am female
My car was towed to Aguirre autoI contacted them to let them know my vehicle was being towed inI was told that the diagnostic fee would be waived if they completed the repairsAfter being informed what the problem and the cost wasI asked where they get parts fromI was told NAPAI called NAPA to verify the part costWhen I pick up my repaired vehicle I was charged over $above the part costand I was still charged the diagnostic feeI questioned the extreme mark up on the part ad asked for a copy of the invoiceI was refusedThe industry standard on apart mark up is generally 20-25% not over 100%I brought up this point and was told that there was overhead and insurance cists, which shouldn't get passed on to meI feel taken advantage of and degraded since I am female