Blue Cross & Blue Shield of Montana

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received my enrollment materials from BCBS on October 15th, and funds have been deducted from my account as payment for services I appreciate your assistance in resolving this matter.Sincerely, [redacted] ***

January 10, 2017Revdex.comATTENTION: [redacted] RESOLUTIONS CONSULTANTPO BOX 1000DUPONT WA 98327EMAIL: [email protected] (FAX): (206) 431-2200RE: Case ID [redacted] Dear Ms [redacted] :This letter is in response to the complaint you received with regard to the assigned case number above.Due to the Health Insurance Portability and Accountability Act (HIPAA) privacy laws, we are unable torelease any Protected Health Information (PHI) to youTherefore, we have replied directly to the complainant.This response is being sent to you via mail, email, and fax.In the resubmission dated January 9, 2017, where the member states, “I am rejecting this response because: Ihaven’t received anything from Blue Cross Blue Shield since the complaint was filedThey have not tried tocontact me by email or mailHere is the information to contact me but they should already have it” reflected acompletely different mailing address, email address and telephone number from the complaint submitted 20days previous.Please note: Your letter, dated December 21, 2016, was received in our office via mail on December 28, 2016.Please feel free to fax or email me any Revdex.com complaints directly at (406) 441-or [redacted] @bcbsmt.comDoing so should prevent any delays in receiptThank you for yourunderstanding.If you have any questions or concerns regarding this matter, please contact me directly at (406) 437-6439.Sincerely,Traci S [redacted] Traci S [redacted] Executive Inquiry Specialist DOI/EI TeamBlue Cross Blue Shield of Montanawww.bcbsmt.com

RevDex.comATTENTION: [redacted] RESOLUTIONS CONSULTANTPO BOX 1000DUPONT WA 98327EMAIL: [redacted] @THEBBB.ORGFACSIMILE (FAX): (206) 431-2200RE: Case ID [redacted] Dear Ms. [redacted] :This letter is in response to the complaint you received with regard to the assigned case numberabove.Due... to the Health Insurance Portability and Accountability Act (HIPAA) privacy laws, we are unableto release any Protected Health Information (PHI) to you. Therefore, we have replied directly to thecomplainant. This response is being sent to you via mail, email, and fax.Please note: Your letter, dated December 21, 2016, was received in our office via mail on December28, 2016. Please feel free to fax or email me any BBB complaints directly at (406) 441-3050 or [redacted] @bcbsmt.com. Doing so should prevent any delays in receipt. Thank you for yourunderstanding.If you have any questions or concerns regarding this matter, please contact me directly at [redacted] Sincerely,Traci S [redacted] Executive Inquiry Specialist DOI/EI TeamBlue Cross Blue Shield of Montanawww.bcbsmt.com

March 6, 2017Revdex.com*** *** *** *** ***
*** ** ***EMAIL: ***FACSIMILE (FAX): *** ***RE: Case ID ***This letter is in response to the customer review you received from *** *** with regard to theassigned case number aboveThe concerns presented
were received by Blue Cross and Blue Shieldof Montana (BCBSMT), a Division of Health Care Service Corporation, a Mutual Legal ReserveCompany, an Independent Licensee of the Blue Cross and Blue Shield Association on March 3,2017.Due to the Health Insurance Portability and Accountability Act (HIPAA) privacy laws, we are unableto release any Protected Health Information (PHI) to youTherefore, we have replied directly to thecomplainant today via telephoneThis response is being sent to you via mail, email, and fax.If you have any questions or concerns regarding this matter, please contact me directly at *** ***
***.Sincerely,Traci S*Executive Inquiry Specialist DOI/EI TeamBlue Cross Blue Shield of Montanawww.bcbsmt.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because: I haven't received anything from Blue Cross Blue Shield since the complaint was filed. They have not tried to contact me by email or mail. Here is the information to contact me  but they should already have it.
Phone: [redacted]
Email: [redacted]@gmail.com
[redacted]
Sincerely,[redacted]

January 10, 2017Revdex.comATTENTION: [redacted]RESOLUTIONS CONSULTANTPO BOX 1000DUPONT WA 98327EMAIL: [email protected] (FAX): (206) 431-2200RE: Case ID [redacted]Dear Ms. [redacted]:This letter is in response to the complaint you received with regard to the assigned case number above.Due to the Health Insurance Portability and Accountability Act (HIPAA) privacy laws, we are unable torelease any Protected Health Information (PHI) to you. Therefore, we have replied directly to the complainant.This response is being sent to you via mail, email, and fax.In the resubmission dated January 9, 2017, where the member states, “I am rejecting this response because: Ihaven’t received anything from Blue Cross Blue Shield since the complaint was filed. They have not tried tocontact me by email or mail. Here is the information to contact me but they should already have it” reflected acompletely different mailing address, email address and telephone number from the complaint submitted 20days previous.Please note: Your letter, dated December 21, 2016, was received in our office via mail on December 28, 2016.Please feel free to fax or email me any Revdex.com complaints directly at (406) 441-3050 or[redacted]@bcbsmt.com. Doing so should prevent any delays in receipt. Thank you for yourunderstanding.If you have any questions or concerns regarding this matter, please contact me directly at (406) 437-6439.Sincerely,Traci S[redacted]Traci S[redacted]Executive Inquiry Specialist DOI/EI TeamBlue Cross Blue Shield of Montanawww.bcbsmt.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received my enrollment materials from BCBS on October 15th, 2016 and funds have been deducted from my account as payment for services.  I appreciate your assistance in resolving this matter.Sincerely, [redacted]

Revdex.comATTENTION: [redacted]RESOLUTIONS CONSULTANTPO BOX 1000DUPONT WA 98327EMAIL: [redacted]@THERevdex.com.ORGFACSIMILE (FAX): (206) 431-2200RE: Case ID [redacted]
Dear Ms. [redacted]:This letter is in response to the complaint you received with regard to the assigned case numberabove.Due...

to the Health Insurance Portability and Accountability Act (HIPAA) privacy laws, we are unableto release any Protected Health Information (PHI) to you. Therefore, we have replied directly to thecomplainant. This response is being sent to you via mail, email, and fax.Please note: Your letter, dated December 21, 2016, was received in our office via mail on December28, 2016. Please feel free to fax or email me any Revdex.com complaints directly at (406) 441-3050 or[redacted]@bcbsmt.com. Doing so should prevent any delays in receipt. Thank you for yourunderstanding.If you have any questions or concerns regarding this matter, please contact me directly at [redacted]
Sincerely,Traci S[redacted]Executive Inquiry Specialist DOI/EI TeamBlue Cross Blue Shield of Montanawww.bcbsmt.com

Dear Ms. [redacted]:This letter is in response to the.complaint you received with regard to the assigned .case numberabove.Due to the Health Information Portability and Accountability Act (HIPAA) privacy laws, we areunable to release any Protected Health Information (PHD to you. Therefore, we have...

replieddirectly to the complainant. The. response to your office was sent via mail, email and fax. If you have any further questions, you may contact us directly at [redacted].Sincerely,Traci S[redacted]Executive Inquiry Specialist/DOl/El TeamBlue Cross and Blue Shield of Montana

Review: I allowed my health insurance with Blue Cross Blue Shield of Montana (BCBS) to expire and did not renew my policy. The expiration was as of 12/31/13. I received a letter on 1/31/14 indicating that BCBS had signed me up for a new plan effective 1/1/14. I immediately called BCBS, and the customer service representative confirmed that I did not want the policy renewed and indicated that it had been canceled effective 12/31/13. I then received a packet detailing all the benefits of my new plan. I again called BCBS, and again the customer service representative said to ignore the packet and that I did not have a policy with them. I then received an insurance card in the mail for the new plan. A third time I called BCBS, and once again they indicated that I was not on a plan and that I would not be billed and that my plan had expired on 12/31/13. On 3/29/14 I received 3 more insurance cards (all apparently for the same plan and all for myself) and a fourth time I called BCBS to complain and they (for the fourth time) indicated that I should ignore the correspondence and that I would not be billed, nor did I have a plan with them. Then on 4/1/14 I received an invoice stating that I have a beginning period balance due of $556.65, and a balance due for the period of 4/1/14 to 4/30/14 of $185.55 for a total due of $742.20. Not only has BCBS continually stated that they agree that I do not have a health plan with them, but they have not previously sent any billing for the supposed beginning period balance. I am sick and tired of calling BCBS, and I am concerned that they will affect my credit rating with their false billing.Desired Settlement: Blue Cross Blue Shield of Montana (BCBS) needs to ensure to me that I do not owe them a thing and that they are cancelling all billings related to this false account and false billing and that this will not affect my credit rating. If this has already affected my credit rating, I demand BCBS take whatever measures are necessary to correct this wrong.