Blue Cross & Blue Shield of R.I.

Revdex.com: I have been contacted by the business (Blue Cross/Blue Shield of Rhode Island), and they have been able to resolve this issue After months of frustration and dealing with their customer service department, I finally reached the Director of Customer Service who was able to have the bill removed from collections and the hospital adjusted my balance to zeroI am satisfied with this outcome Regards, [redacted] ?

Hello, BCBSRI has received this complaint and will reply to the member directly, thank you *** ***ManagerBCBSRI GAU

To Whom It May Concern:This letter responds to the complaint filed by *** which was sent to Blue Cross & Blue Shield of Rhode Island (Blue Cross)on April 01, 2015. Ms*** complained that shewas charged a monthly premium for her Blue Cross Direct Dental policy fromJanuary
through March of when she believed she had been automaticallydis-enrolled because she had enrolled in a new dental plan with another carrier. Ms*** had two dental policies; one with Blue Cross directly and one through *** RITheemails that Ms*** referred to in her complaint were referencing her*** RI dental policy, which did in fact cancel on December 31, 2014.Ms*** first contacted us regarding her Blue Cross dental policy on March06, and learned that she must request cancellation of her the policy inwritingBlue Cross received her cancellation letter on March 09, and itwas cancelled five days later, pursuant to Blue Cross policyOnce an accountis cancelled, Blue Cross has an automatic process in place to ensure membersare not charged for a terminated policy. However, we understand how thissituation was confusing to Ms***We have validated that there are noclaims on file for Ms*** from January through March 14, and alsothat she has elected a new dental insurer as of January 01, Therefore, wehave made an exception to retroactively terminate Ms***’s Dental Directpolicy and refund all premiums paid since January 01, 2015.I hope this information is helpful to your officeShouldyou have questions concerning this response to the customer’s complaint, pleasecontact me at ###-###-#### or ###-###-#### (TDD ###-###-#### or ###-###-####)at the extension listed below

BCBSRI has received this complaint and will respond to the member directlyThank you

BCBSRI has received this additional information and will respond directly to the memberThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I received a phone call from BCBSRI - they indicate that because a polyp was removed during the screening colonoscopy, that at that point, it was no longer a screening colonoscopy, and the anesthesia is billableSo either they lied when I called prior to the colonoscopy, saying it was 100% covered (and neglecting to say that there would be any additional charges possible if something was found), or they are lying now (or both)I'm just really flabbergasted over this and am starting to look for a different (honest) insurance company who cares for their customersMy boss as well as my HR manager recommended not paying the remaining bills for this procedurein colonoscopies find polyps - they should have said something if there was a charge for thisI also don't understand why the anesthesia charge is different if the same anesthesia was required whether or not a polyp was foundThe colonoscopy took less than minutes
Regards,
*** ***

BCBSRI has received this complaint and will respond to the member directlyThank you

Hello, I am confirming that BCBSRI GAU has received this member's rejection from you and we will handle internally and contact this member regarding this matter, thank you for notifying usWe will outreach to him directly, should he want to reach out to us first, he may call ***, - *** ***, Manager, BCBSRI GAU

Hello, I am confirming that BCBSRI GAU has received this member's inquiry from you and we will handle internally and contact this member regarding this matter, thank you for notifying us. - [redacted], Manager, BCBSRI GAU

Hello, We are working diligently on this complaint and will provide an outcome once resolved, we have been in contact with the member, thank you for your patience. - [redacted] TL, GAU, BCBSRI

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].]i'm waiting to hear from the business.
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
still waiting for resolution.
Regards,
[redacted]

Revdex.com:
I have been contacted by the business (Blue Cross/Blue Shield of Rhode...

Island), and they have been able to resolve this issue.  After months of frustration and dealing with their customer service department, I finally reached the Director of Customer Service who was able to have the bill removed from collections and the hospital adjusted my balance to zero. I am satisfied with this outcome.
Regards,
[redacted] ?