Blue Cross California

Review: I canceled my Wife's policy on Dec 4th, 2013 but as of now I didn't get my refund. I called 100 times to find what is happening.I even contacted supervisor [redacted] at ext: 3[redacted]9. She is useless and no point of working. Please give job to some other jobless person who will do better job and follow-upDesired Settlement: I wish I can send you to collection like you guys do to customers. Shame on you guys.I want $1000.00 as refund for wasting my time and putting me under stress.

Business

Response:

This member's new address was updated and a check went out on 1/24/14

Business

Response:

If your refund is not received within 10 days, please contact the health plan.

Consumer

Response:

Review: 9905417

I am rejecting this response because: I contacted more than ten times. Details are in complaint description.

Regards,

Review: I went for a routine, preventive check with my Doctor (10 minute visit, discuss issues related with stress, verify that they don't develop into a worse condition), thinking that it would be covered by my insurance's "Routine Preventive Services", which covers 100% of the cost of a doctor visit for preventive care, once a year. One week later, I get a bill for $116.00. I called my insurance to see why they didn't consider this visit preventive and they blamed my doctor and their billing service for it. I called my Doctor and they blame my insurance for not considering their description of the visit as preventive. None of the two is interested in helping me sort out this issue. Last year I made a couple of visits to this same Doctor having the same insurance and I never had to pay such a large amount for the visit.Desired Settlement: Have my insurance cover this one visit (the only one I made this year to my Doctor), under the "100% coverage for preventive care doctor visits, 1 exam each year for covered adults age 19 and older" as stated under my plan.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted] recent complaint filed with the Revdex.com.Our records indicate Mr. [redacted] is not enrolled with Empire. Based on the identification number prefix, enrollment is with Blue inquiry should be referred to Blue Cross of California. Therefore, this inquiry should be referred to Blue Cross of California.We trust that this information proves helpful. If you have further questions regarding this matter, please submit them via facsimile to [redacted] at ###-###-####.

[redacted] Grievances and Appeals Analyst

Grievances and Appeals Department

Review: I sent a written request (see the attachment) to Anthem Blue Cross regarding my medical insurance plan that I purchased from them in the past. Anthem Blue Cross has disregarded my request. It has been more than one month since they should have received my request and I have not heard from them. Those papers are important for me and time sensitive. It's so bad that I need to use Revdex.com communication tools to reach out to Anthem Blue Cross.Desired Settlement: Provide me with all the essential paperwork regarding my medical health insurance plan purchased from Anthem Blue Cross

Business

Response:

Member is stating there was an attachment. No attachment included with this complaint. Please provide if availalbe. Thank you

Consumer

Response:

Review: 10119484

I am rejecting this response because:

Attachment was provided. I enclose it here again.

Regards,

Business

Response:

The health plan has initiated a grievance for this member. She will receive a written response within 30 calendar days.