Blue Cross California

Review: I had appointments with Dr.Jennifer Yeh, on 12/1/12, 12/8/12. I have not received reimbursements from Blue Cross.I have called Blue Cross several times, since the past few months.I am extremely frustrated by their response, and them being unhelpful.Each representative has its own different response, and I am put on hold for long periods of time, with no solution. I had mailed the claim forms for my reimbursement to Blue Cross on the following days:1) Appointment Date: 12/1/12I mailed claim form on 1/19/13.2) Appointment Date: 12/8/12I mailed claim form on 1/19/13.Desired Settlement: I would like Blue Cross to mail the two reimbursement checks to my address.Please help me in this urgent matter.Thank You.

Business

Response:

We are unable to identify this member due to lack of specific information. Please have her provide her health plan identification number. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 9514829

I am rejecting this response because: I have not been reimbursed two payments from the following claim number: 2[redacted]657

The claim number should be sufficient to identify my claim.

worst customer service of any company I have ever dealt with

Review: I sent a written request (see the attachment) to Anthem Blue Cross regarding my medical insurance plan that I purchased from them in the past. Anthem Blue Cross has disregarded my request. It has been more than one month since they should have received my request and I have not heard from them. Those papers are important for me and time sensitive. It's so bad that I need to use Revdex.com communication tools to reach out to Anthem Blue Cross.Desired Settlement: Provide me with all the essential paperwork regarding my medical health insurance plan purchased from Anthem Blue Cross

Business

Response:

Member is stating there was an attachment. No attachment included with this complaint. Please provide if availalbe. Thank you

Consumer

Response:

Review: 10119484

I am rejecting this response because:

Attachment was provided. I enclose it here again.

Regards,

Business

Response:

The health plan has initiated a grievance for this member. She will receive a written response within 30 calendar days.