Blue Diamond Inc

Hello,Sorry that you have had a hard time contactingus, our store is a seasonal store that opens from May till End of September,currently all our Alaska staff is in transit to our Puerto Rico location.I have spoken to our manager, they have approved the return,please send us the item to the address
below with a copy of your receipt andcontact number to process the refund as soon as we receive the item. Blue D, Inc.*** *** ***Old San Juan, PR 00901RA# *** Please make sure to write the RA number on the outside of thebox for recipient to read, if the RA number is not visible your package may notbe accepted Regards

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***They have not contacted me by phone, email or mail They can settle the claim by returning my $us by mailMy address has not changed since the beginning They have not given me any reason to trust them
I am rejecting this response because:
Sincerely,
*** ***

Mrs. [redacted] purchased a Mocha Diamond Ring from our Blue Diamond location in Puerto Rico on March 3, 2012 for $2,750.00, the customer did experience problems with the ring in which we had repaired and returned to her in a timely manner. On July 15th 2016 she visited our Alaska location and wanted to...

upgrade her ring, as per our return policy the customer has a lifetime upgrade option in wish the customer is offered to return the item for the original purchased price towards the next item. At the time, Mrs. [redacted] was visiting we could not find her in the system nor did she have her original receipt and we offered her $2,500.00 for the mocha Diamond Ring to be upgraded to a new White Diamond ring for $3,650.00 leaving a balance of $1,150.00 that she paid that same day. Once the customer found her original receipt she was offered a $250.00 refund for the difference of the value given for her upgrade.
Blue Diamond guarantees that the customer will be given a refund if the item purchased appraises for less than the purchased price, in which the Mocha Diamond Ring sold for $2,750.00 appraised for $5,500.00 and the upgraded white diamond ring sold to the customer for $3,650.00 appraised for $5,100.00. both items being appraised by two different gemologists based on individual opinions.  
We are offering Mrs. [redacted] a refund for $250.00 that is due to the error in our date base system and the customer not having the original receipt at the time of upgrading.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mrs. [redacted] and Revdex.com,Our Manager Nash has tried numerous times to contact you for your Credit card information as we do not keep this information in our records due to security purposes. Please provide us with the Claim information and contact number and I will contact your bank so the...

make the adjustments. Please email the claim details to [redacted].