Blue Diamond Products

To whom it may concern: Case number [redacted] Roto-Rooter Sewer & Plumbing Service SGoyer Road Kokomo, IN 765-453-Ms [redacted] 's complaint for the service on May 20,is not correctFirst of all we are not owned by ROTO-ROOTER CORPMrW [redacted] owns this franchise and has for the past yearsOur pricing and hours are set by MrW [redacted] and if Ms [redacted] would have checked I'm sure there is some small print as to that statementWe do charge a emergency service fee after am till amIt is an additonal $dollarsThis is also charged on holidaysOur service tech that covers the Marion Inarea lives in Sweetser InIam sure when he received the call that he was asleep , I know when he called her back he informed her of the extra charge as wellas the drillfee of And he also told her if she could wait until am the dollars would not be chargedShe elected to have him come outOur service tech had to dress and I'm sure to brush teeth possible shower and drive the to minutes to her home.And as far as no one returning her calls that is not true.The dispatcher Vicky called her and talked to her about the matterOther than when Vicky called we had not heard from the lady If she had called during business hours we would have sent our service tech back out to re-clean the lineI am not sure of when she could have called if her husband replaced everythingthe next dayIam sorry Ms [redacted] is upset but the charges willstandShe was informed of the pricing before the tech went to her homeThank You Teresa C [redacted] : bookkeeper

To whom it may concern: Case number [redacted] Roto-Rooter Sewer & Plumbing Service 2402 S. Gyer Road Kokomo, IN 46902 765-453-4050 Ms. [redacted]'s complaint for the service on May 20,2017 is not correct. First of all we are not owned by ROTO-ROOTER CORP. Mr. W[redacted] owns this...

franchise and has for the past 45 years. Our pricing and hours are set by Mr. W[redacted] and if Ms. [redacted] would have checked I'm sure there is some small print as to that statement. We do charge a emergency service fee after 12 am till 8 am. It is an additonal $50.00 dollars. This is also charged on holidays. Our service tech that covers the Marion In. area lives   in Sweetser In. Iam sure when he received the call that he was asleep , I know when he called her back he informed her of the extra charge as wellas the drillfee of 126.50. And he also told her if she could wait until 8 am the 50.00 dollars would not be charged. She elected to have him come out. Our service tech had to dress and I'm sure to brush teeth possible shower and drive the 15 to 30 minutes to her home.And as far as no one returning her calls that is not true.The dispatcher Vicky called her and talked to her about the matter. Other than when Vicky called we had not heard from the lady.   If she had called during business hours we would have sent our service tech back out to re-clean the line. I am not sure of when she could have called if her husband replaced everythingthe next day. Iam sorry Ms. [redacted] is upset but the charges willstand. She was informed of the pricing before the tech went to her home. Thank You Teresa C[redacted] : bookkeeper