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Blue Diamond Reviews (3) have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Mrs [redacted] purchased a Mocha Diamond Ring from our Blue Diamond location in Puerto Rico on March 3, for $2,750.00, the customer did experience problems with the ring in which we had repaired and returned to her in a timely mannerOn July 15th she visited our Alaska location and wanted to upgrade her ring, as per our return policy the customer has a lifetime upgrade option in wish the customer is offered to return the item for the original purchased price towards the next itemAt the time, Mrs [redacted] was visiting we could not find her in the system nor did she have her original receipt and we offered her $2,for the mocha Diamond Ring to be upgraded to a new White Diamond ring for $3,leaving a balance of $1,that she paid that same dayOnce the customer found her original receipt she was offered a $refund for the difference of the value given for her upgrade Blue Diamond guarantees that the customer will be given a refund if the item purchased appraises for less than the purchased price, in which the Mocha Diamond Ring sold for $2,appraised for $5,and the upgraded white diamond ring sold to the customer for $3,appraised for $5,both items being appraised by two different gemologists based on individual opinions We are offering Mrs*** a refund for $that is due to the error in our date base system and the customer not having the original receipt at the time of upgrading

Dear Mrs [redacted] and,Our Manager Nash has tried numerous times to contact you for your Credit card information as we do not keep this information in our records due to security purposesPlease provide us with the Claim information and contact number and I will contact your bank so the make the adjustmentsPlease email the claim details to [redacted]

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Address: 202 Calle Fortaleza, San Juan, Puerto Rico, United States, 00901


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