Blue Dot Picture Framing LLC

[redacted] [redacted] *** [redacted] We had no written agreement with [redacted] about the job specificationsCanvas stretching and gallery wrapping is a very straight forward process under circumstancesThere are only two kinds of canvas stretching methods: gallery wrap and regularGallery wrap is stapled in the back and regular staples on the ***In this project, again, we had to staple three or four of her pieces on the side because of an obvious technical issue that we both knewWe did not call to ask her for instruction because we knew that [redacted] had to know, by profession, that some of her pieces were not going to be gallery wrapped due to physical/technical issues we explained earlierWe also did not call her to ask for specification because [redacted] said these pieces were for her own use and she wanted them as fast as possibleWe do the most complicated framing work for the past twenty years and have over five-stars customer reviews raving about working with usWe would never intentionally do less than perfect job with simple canvas stretching projectWe did the best to stretch her old pieces in the time frame and supplies that we had on handAfter [redacted] complained about one particular piece that was stretched was for a customer; we agreed to the stretching for free if she provided us with the printWe offered to put a frame around the art for free so to hide the staples, and we also offered to refund the $she paid us for that particular piece, but none of them were acceptable to [redacted] Because we guarantee our customer’s satisfaction, we’re still open to remedy [redacted] ’s problem with the same offers we made to her, but will not pay her a full refund of the entire projectWe’ll let her deal with her conscious of how she will move forwardShe’s not fair, honest, professional, ethical and even a logical personFrom her email, she still continues to threatening us that she will go to social media and her contacts to further damage our reputation and our businessShe even went as far as leaving a negative review for our business in California for no reasonObviously [redacted] ’s intent is just destroying our reputation and our businessWe are in business, and she’s not! If we endure further damages from [redacted] , we will have to resort to a lawsuit at some point We are deeply sad, concerned and hurtRegards, Jay and Farima J [redacted] Picture Framing [redacted]

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*** *** *** *** * *** *** *** *** ** *** *** *** ***Dear Revdex.com and *** ***,I apologize for my late responseI contacted Revdex.com and they told me they would reopen the complaint if I contacted youJay the owner of *** *** claimed that the reason I was making a complaint against him was because he had offered to buy my business but did not go through with it and because I had a cold (In the letter he said I had health issues, I had a cold with a cough that was hard to get rid ofI am over my coldI am in excellent health)Anyway, his not buying my business has nothing to do with the shabby work he didI ended up selling my business and the assets for times the amount he was offering, so there is no issue thereWhen Jay and his wife moved over to Maui, he came to my store weekly begging for workWe finally relented and gave him a tryHis work was passable but certainly not the experience that he claimed to haveWe gave him some more work only because my stretcher was away and I needed to have some pieces stretchedJay at *** ***, botched the work so badly that we had to destroy the pieces he didOut of the pieces he did, most of the work was sub parThere were a few pieces that were passable, but his work is really poorIt is the pieces that he destroyed by stapling on the art itself that I am asking for a refundI have not started letting my contacts know about his workI will drop it if he refunds me back my money otherwise I will do a social media campaign to warn people about his poor framing abilityNot only is he a terrible framer, but he is also more expensive than any one on island

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[redacted] We had no written agreement with [redacted] about the job specifications. Canvas stretching and gallery wrapping is a very straight forward process under normal circumstances. There are only two kinds of canvas stretching methods: gallery wrap and regular. Gallery wrap is stapled in the back and regular staples on the [redacted]. In this project, again, we had to staple three or four of her pieces on the side because of an obvious technical issue that we both knew. We did not call to ask her for instruction because we knew that [redacted] had to know, by profession, that some of her pieces were not going to be gallery wrapped due to physical/technical issues we explained earlier. We also did not call her to ask for specification because [redacted] said these pieces were for her own use and she wanted them as fast as possible. We do the most complicated framing work for the past twenty years and have over 25 five-stars customer reviews raving about working with us. We would never intentionally do less than perfect job with simple canvas stretching project. We did the best to stretch her old pieces in the time frame and supplies that we had on hand. After [redacted] complained about one particular piece that was stretched was for a customer; we agreed to re-do the stretching for free if she provided us with the print. We offered to put a frame around the art for free so to hide the staples, and we also offered to refund the $15.00 she paid us for that particular piece, but none of them were acceptable to [redacted]. Because we guarantee our customer’s satisfaction, we’re still open to remedy [redacted]’s problem with the same offers we made to her, but will not pay her a full refund of the entire project. We’ll let her deal with her conscious of how she will move forward. She’s not fair, honest, professional, ethical and even a logical person. From her email, she still continues to threatening us that she will go to social media and her contacts to further damage our reputation and our business. She even went as far as leaving a negative review for our business in California for no reason. Obviously [redacted]’s intent is just destroying our reputation and our business. We are in business, and she’s not!  If we endure further damages from [redacted], we will have to resort to a lawsuit at some point.  We are deeply sad, concerned and hurt. Regards, Jay and Farima J[redacted] Picture Framing[redacted]

Unfortunately, [redacted]’s complaint is due to an intentional act of intimidation, jealousy and sabotaging our business. This is my side of the story:On an invoice dated, April 17, 2016, [redacted] - [redacted] or [redacted] (we actually don’t know her real last name) - brought in...

FIFTEEN pieces of rolled up canvases and fifteen joined stretcher bars so we could use her supplied material to do the stretching. She dropped off the canvases in hurry without giving any kind of instruction as to how it should be stretched. She said some of them were for her own use. Majority of the canvases were from her own collection from years of doing business with various artists. This was one of the most difficult stretching job that we had to do because the canvases were either too old to be pulled or they were ripped with a knife from the edges. There were no identifiable edges for some of the canvases, and there were no additional blank edges to allow for proper stretching. On the other hand, [redacted]’s supplied stretcher bars were all large for the canvas which did not allow for the art to be wrapped all around the frame in order to be stapled behind the frame. This is why some of the pieces were stapled on the side rather than the back. These were all technical issues that we had to do our best to finish this rush project. And, it was not the first time we worked for [redacted].[redacted] was about to close her business, and she was overwhelmed, nervous and impatient. She was desperately looking for someone to stretch her customer’s canvases for [redacted]. Because we had an history with [redacted] and felt sorry for her situation, we just wanted to help her during her last days in business, so we agreed to work with her budget. The total she paid us for the fifteen pieces was $230.00 – averaging $15 per piece. If we had charged her our wholesale price it would have been $643.68. We have her hand-written invoice to prove.Out of all pieces, one of the art was her customer’s work. The reason why it was stapled on the edges were because the fabric was too short to go all around the frame. We acknowledged that it was a mistake and would re-do the stretching if she suppled us another print; we offered to frame the canvas to cover the staples free or charge, but [redacted] demanded a full refund, insulted us personally and threatened us to write bad reviews for our business online. At the time, we did not think that she would actually do it. Not only she gave us negative reviews on [redacted], but she also complained through Revdex.com. She even went as far as leaving a negative review on [redacted] for our San Rafael, California, location which had nothing to do with her project.[redacted] was in business for many years and unfortunately was not a successful business person. We were in conversation with her since June of 2015 to purchase the picture framing department of her business, but due to her lack of clear communication and indecisiveness, we decided not to purchase her business, and set up a new shop. She was extremely unhappy with our decision. We felt sorry for the lady because she had personal, health and business problems, and we simply wanted to help.This was not the first project with [redacted]. We had done a few other stretching work prior to this and she was well aware of our ability and craftsmanship. Probably, this is why she dropped off a bunch of her old canvases to take advantage of our service and our foolishness of working with her budget.Four reasons why we did and will not refund [redacted]:1. She was intimidating us with foul language and threatened us that if we don’t give her a full refund, she will give us bad reviews online2. She did not agree on any of our offers to solve the canvas problem and intentionally wanted to hurt our business instead.3. She is an extremely hard person to communicate with and highly unpredictable, jealous, and unethical person. Even if we had refunded her, it would not have stopped her from giving us her biased negative reviews.4. She paid $230 for the entire project – averaging $15.00 per piece. Her demand for a full refund (or now a partial $185 refund) is just unfair.We are in business of art and framing for many years and have all five star reviews with thousands of happy and satisfied customers with much complicated projects than a simple canvas stretching project. We really feel sorry for ourselves to have to deal with people like [redacted], but we learned our lesson. We will continue to focus on giving excellent service and products to all of our customers as usual with utmost care and attention to detail.